Download - Non-Verbal Communucation 1
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NON-VERBAL
COMMUNICATION
THINGS THAT YOU DONT REALLYSAY; BUT THEY SAY A LOT ABOUT
YOU
PRESENTED BY:
NISHA KUMARI
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AGENDA
WHAT IS NON VERBAL COMMUNICATION?
CHARACTERISTICS OF NON VERBALCOMMUNICATION
TYPES OF NON VERBAL COMMUNICATION
COLOUR AND CULTURAL INFLUENCES
IMPROVING NON VERBAL COMMUNICATION
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WHAT IS NON VERBAL COMMUNICATION?
Nonverbal communication has been defined asNonverbal communication has been defined ascommunication without words.communication without words.
It includes apparent behaviors such as facial expressions,It includes apparent behaviors such as facial expressions,
eyes, touching, and tone of voice, as well as less obviouseyes, touching, and tone of voice, as well as less obviousmessages such as dress, posture and spatial distancemessages such as dress, posture and spatial distancebetween two or more people.between two or more people.
A communication where action speaks louder than words.A communication where action speaks louder than words.
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According to the socialanthropologist, Edward
T. Hall, in a normalconversation betweentwo persons, less than35% of the social
meanings is actuallytransmitted by words.
So, at least 65% of it is
conveyed through thebody (non-verbalchannel).
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Characteristics of Non verbalCommunication
Intentional orunintentional
Ambiguous
Primary
Continuous
Multi-channeled
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Types of Nonverbal Communication
Kinesics
Paralanguage
Vocal interferences
Self-presentation
cues
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Kinesics
Eye Contact
Facial expressions
Gesture
Posture
Touch
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EYE CONTACT
Staring- challenges
Glances - socially acceptable timingAppraisal- may indicate interest
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FACIAL EXPRSSION
Facial
expressionsreflect emotion,feelings and
attitudes.
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GESTURES
GESTURESGESTURES of a personof a personinclude attitude orinclude attitude ormovements. For example,movements. For example,
when a boy is sad he maywhen a boy is sad he maydroop his head and walkdroop his head and walkslowly.slowly.Or,Or, if a girl is happy, sheif a girl is happy, she
might run and jump ormight run and jump or
stand up straight and putstand up straight and puther hands in the air.her hands in the air.
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POSTURE
Reactions to aninvasion of yourspace
Getting defensive
Becomingaggressive
Retaliation
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TOUCH
Touching and beingtouched are essential to
a healthy lifeTouch can
communicate power,
empathy, understanding
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PARALANGUAGE
Pitch
Volume
Rate
QualityIntonation
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VOCAL INTERFERENCES
Extraneous sounds or words that interrupt fluentspeech uh, um
Filler
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SELF-PRESENTATION CUES
Physical Appearance
Time (Chronemics)
Olfactory Communication
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Color Influences Communication
Yellow cheers
and
elevates moods
Red excites
and
stimulates
Blue comforts
and
soothes
In somecultures
black suggests
mourning
In some
cultures
white suggests
purity
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CULTURAL INFLUENCES
Non verbal
signals varyform culture toculture
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In the United States it is asymbol for good job
In Germany the number one
In Japan the number fiveIn Ghana an insult
In Malaysia the thumb is used
to point rather than a finger
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Improving Nonverbal Communication Skills
When sending messages
Be conscious of nonverbal behavior
Be purposeful in use of non-verbals
Make sure non-verbals are not distracting
Match verbal and nonverbalcommunication
Adapt to the situation
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When receiving messages
Dont automatically assume
Consider gender, culture and individualdifferences
Pay attention to all aspects of nonverbalcommunication
Use perception checking
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THANK YOU!