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1
Nortel Communication Server 1000 R6.0
Asko HotakainenSenior Sales Engineer
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Nortel Communication ServersA Vision and Path To The Future
• Consolidate and Simplify• Deliver Nortel Business Grade Telephony • Extend Communication Applications and Business
Process Integration • Mobility services• Collaboration (Audio, Video, Data)• Engaged Applications & SOA• Partnerships & Integration – e.g. Microsoft,
IBM, HP• Open SIP Eco System• Hardware flexibility & portability, COTS where applicable• Scalability up & down• Customer Focus
IP Telephony with a View to the Future
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CS1000/Meridian 1 Software
• Over 750 features/applications available• 25 plus years of telephony software research and development• Over 1.2 billion invested in R &D on software alone
• Software designed to meet all business needs addressing:• Personal, workgroup and business
productivity• Security and administration• Customer responsiveness
• Solutions for every vertical market
Government
Education
Hospitality
Healthcare
FinanceRetail
Manufacturing
Education
Services
Utilities
Proven… Reliable… Feature-Rich!
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Software Service Levels/Licensing
• All features are made available through two Service levels• Enhanced Service Level typically applies for stand-alone systems• Premium Service Level includes all the features of Enhanced and adds
Networking software for multi-system connectivity
• Client Licenses – purchased individually• Required for each TDM port (analogue, digital, CLASS), etc• Required for each IP, MoBX, SIPN/SIP3 etc. port• Map to desired Service Level, and priced accordingly
• System Licenses – purchased individually• Required for Music, Recorded Announcements, ACD agent, etc
• Optional Features• Includes features such as Internal LIS, Global Plug-Ins, etc
• All licenses controlled by Incremental Software Management module of core software.• Often referred to as “ISM”
• License charges are a “Right To Use” (RTU) one time fee.
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Secure• UCM primary security domain• Integrated signaling security for Unistim IP Clients
(D/TLS ready)• Port access restrictions • Secure File Transfer (sFTP)• OA&M security audit logging• Base Linux OS hardening• TLS and sRTP
Flexible• SIP line evolution: BGT including Hospitality
features with Nortel and 3rd party SIP clients• CPPM Co-resident Call Server & Signaling Server • Signaling Server Apps Migration to “Open” Linux• New COTS – IBM x3350 and Dell R300: higher
performance,/capacity and redundancy • Unicode Name Directory• Web services API leveraging UCM framework• IP call recording for OCS• Multi-DN recording and Record on Demand*• OCSWave13 support*
Business Continuity• MGXPEC*• MG1010*• Vacant Number Routing and MCDN Alternate
Routing for IP: improved call treatment• CLID privacy indication handling with network wide
support• NRS capacity improvements• UNIStim IP Client improvements for Unicode name
display
Simple• UCM Common Services • Linux-based centralized software deployment (SS
applications and Linux-based patching)• Element manager phone provisioning • Centralized Dial Plan (E.164 support)• Serviceability - new Diagnostics Tools• Patch management enhancements • Telephony Manager 4.0• Subscriber Manager 2.0*• Proactive Network Manager 2.0 ready
* Indicates parallel program to 6.0
CS1000 6.0 Content Value Map Summary
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6
CS1000 Release 6.0—Flexible
Flexible
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CS1000 R6 Content
• SIP line integration
• CP PM co-resident Call Server & Signaling Server
• Signaling Server Migration to Linux
• New COTS hardware
• Unicode Name Directory
• Web services API
• IP call recording enhancements
Flexible
Adapting to Customer Environments
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SIP History
• Release 4.x delivered:• Support for a SIP client on CS1000• SIP trunks for private networking• Integration with Microsoft LCS.
• Release 5.x delivered:• SIP Proxy Server as part of the Network Routing Service (NRS)• Universal Extension (Uext) support for SIP endpoints • Support for SIP Mobility (MCC 3100)• SIP Trunking to Carriers• SIP Standards and message management enhancements• Converged Office integration with Microsoft Office Communication
Server (OCS).• SIP Line (R5.5) using UEXT types SIPN, SIP3. Up to 9000 SIP
clients per system
Meeting Customer Requirement for Evolution to SIP
Continued Evolution of SIP Services
Flexible
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R6 - SIP Line Services
• New Enhanced Service and System Components• SIP Management• SIP Line Gateway• SIPL Uext License
• Support of Nortel & 3rd party SIP Clients• Customer Value• Extends business grade telephony features
for Nortel and 3rd party SIP sets• Extends CS1000 high availability feature to
Nortel and 3rd party SIP end points• Enables larger SIP deployments and reduces
cost of hardware• Provides more choice in types of sets deployed• Future proof solution with more open SIP based sets
Meeting Customer Requirement for Evolution to SIP
SIP Set Access to:
• Business grade telephony features
• Hospitality features
• Ideal for analog replacement
Flexible
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SIP Line – Business Grade Telephony
• Telephony on SIP Endpoints• Focused list of telephony
features – suite grows overtime• Hospitality features via Flexible
Feature Codes (FFCs) • Access to Conferencing, tones,
announcements, etc • Managed within CS1000 EM
Phone provisioning
• Dial Plan and COS integration• Full dial plan interworking within
CS1K – just another line type• Zone-based dialing,
CDP/UDP/E.164/etc
• NCOS/COS, BARS/NARS, etc.• CS1000 Bandwidth management
• ESA• SIP Endpoints ‘Fit’ within CS1000
implementation• Can track movement of SIP
endpoints
• Network ‘fit’• Redundancy – Basic 1+1• Redundancy – Branch
Office/Geo-Redundancy (BO/GR)(S1/S2 dependent)
• Supported CODECs align with CS1000
Building the Base for Evolution of Robust Solution
Flexible
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SIP Line - ‘User’ Features
Combination of System and FFCs
Call Forwarding - All Calls
Call Forwarding – Busy
Call Forwarding - Don’t Answer
Call Forwarding - Follow-Me (Internal & External) (Call Forward by Call Type)
Calling Name Delivery
Calling Number Delivery
Call Hold
Call Park/Retrieve
Call Pickup (Group)/Retrieve
Call Transfer
Call Waiting
DID/DOD
Last Internal/External Number Redials
Message Waiting Indication (MWI)
Missed Call Indication
Multiple Line Appearances
Speed Dialing
Music on Hold
Hunting
Do not Disturb/Make Set Busy
Call Back on Busy (Ring Again on Busy)
Call back on Free (Ring Again No answer)
Standard Boss-Secretary Features
Shared Extensions on Multiple Phones -- MADN
Distinctive Ringing
Extension Mobility – ability to use ‘un-assigned’ phones
Attendant to SIP User
Account Code Capabilities and Forced Authentication Code
Barge-in and Privacy
Immediate Divert -- Blind Transfer
Call Priority and Pre-emption - TBV
Conference 3/6
NOTE: Call Server-based Features; Orange is Client-based Features; and Red Requires a Flex Feature Code (FFC)
Flexible
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SIP Line - Supported Clients
• Nortel SIP Clients• SIP Hard Clients
• 1120E, 1140E with SIP Firmware R2.x• New LG/Nortel Model 3820 coming• Nortel 1535 SIP Video Phone• Note: LG/Nortel 68xx Series are not
supported• Nortel IP Softphone 3456
• PC Version
• 3rd party SIP Clients• SIP Hard Clients
• Teledex SIP hotel phones (ND2200, LD4200, NDC2200 (DECT Cordless))
• ipDialog SIP phones (SIPTone V)• SIP Soft Clients
• 3rd Party—TBD• Other Certified Clients Coming!
Breadth of Clients
Flexible
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Signaling Server Migration to Linux
• Migration of all signaling server applications to Linux
• Customer Value• Reduces time, cost, and complexity to
deploy, manage and maintain• COTS provides scalable solution for
small, medium, and large enterprises• Linux commonality simplifies IT skill sets
Flexible
Small
Large
Complete Solution to Fit All Customer Needs
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What is Co-Res?
CS, SS & SMS Co-Residing Together on a Single CPPM
Call ServerApplication
(VxEll)
Signaling Server
Applications(Linux)
System ManagementApplications
(Linux)
CPPM Card with 40GB Hard Disk & 2GB Memory
Linux RHEL5.1 Base OS
Platform: CPPM with 40GB Hard Drive, 2GB memory.
Keycode & Dongle: new system type 4121.
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Supported Co-Res Configurations
Co-Res can support up to 1000IP +500 TDM users(720 users for TDM only configuration.
VxWorks CS still supported for large customers or those required HA (redundant CS)
CS1000 solutions can be a mixture of Co-Res and non-Co-Res building blocks. (With Co-Res can still separate Applications as required)
Co-Res is only supported on CPPM in 6.0.
• Small Peer Node (CS1000E)
• Option 11C Evolution (CS1000E TDM)
• Main Office / Branch office (MG1000B)
• GR N-Way - & SMG (MG1000E)
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Web Services API
• Remote management and configuration of Call Server, NRS, and key Signaling Server data• Java based• Supports SOAP and HTTP
interfaces• Secured via ECM• SSL encryption
• Customer Value• Enables 3rd parties to interface into
CS1000 management to augment application delivery
• Reduce time and complexity of writing and maintaining applications
• Open access to data previously not accessible
• Provides single point of secure data access
Flexible
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CS1000 Web Service in Release 6.0
Input Command:
String command =
"<?xml version=\"1.0\"?>" +
"<LDOVL>“ +
"<LD>21</LD>“ +
“<REQ>ltm</REQ>" +
"</LDOVL>";
System.out.println(
service.executeOverlayCommand(
command, "admin1" ) );
returns
From traditional overlays, ease of integration into XML
interpretation tools.
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IP Call Recording Enhancements
• Record on demand and from any line including expansion module
• Record with OCS Converged Office
• Record and perform other functions on same DN simultaneously
• Multi-DN recording
• Customer Value• Record from anywhere• Archiving of voice conversations• Addresses regulatory
requirements
Flexible
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Architecture of IP Call Recording for OCS
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CS1000 Release 6.0—Secure
Secure
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CS1000 R6 Content
• UCM Security Framework Enhancements
• UNIStim Signaling Security
• Access Restrictions
• Secure Transport Enhancements
• OA&M Security Audit Logging
• Linux OS Hardening
• SRTP and TLS Enhancements
Secure
Ensuring business integrity
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UCM Security Framework Enhancements
• Centralized authentication for all access
• Automatic population of UCM Element Table
• Improved permissions granularity
• Combining roles/permissions uses “most privileged” policy
• Customer Value• Strengthens and simplifies
management security
Secure
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OA&M Security Audit Logging
• Centralized logging infrastructure UCM
• Recording and archiving of all system administrator operational tasks and all security events
• Secure log forwarding mechanism and access control infrastructure
• Common logging format and structure
• Log content parsing utilities
• Customer Value• Simplifies management through
consolidation of OAM Admin and Security Logs
• Improves 3rd party interworking• Enables compliance with regulatory
requirements
Secure
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Access Restrictions
• Port-based access restrictions for VxWorks built into CS1000 to deny various attacks• Only recognized IP addresses gain
access - prevents attacks from unaccepted source addresses
• Linux Port Filtering (MFC) provides same function for Linux based appliances
• Customer Value• Prevents access to unwanted, insecure
protocols including from restricted entities
• Provides integrated protection from Denial of Service attacks
• Eliminates the need to install and maintain a separate entity to provide server protection
Secure
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CS1000 Security Framework
UCM Primary Security Server
UCM Backup Security Server
SIP Proxy / NRSPrimary
SIP Proxy / NRSSecondary
Radius
UCMDirectory Services
Linux Nodal Services
Linux Nodal Services
Linux Nodal ServicesTPS
SIP GWH323
Element ManagerUCM
Call Server
Media Gateway
Call Server
Media Gateway
SRTP
SR
TP
Datagram
Tra
nsport Layer Security
(DT
LS)
SIP
TLS
SIP Line GW
SIP Line GW
3rd Party SIP Clients
SR
TP
Optional Network Authentication
LDAP (i.e. AD)
Aut
hen
tica
tion
Enc
ryp
tion
SS
L
ISS
S / IP
s ecSystem A
Certificate Authority
SSL / TLS
System B
PublicCertificate System B
PrivateCertificate
System AKey
ManagementIPsec
Secure F
ile Transfe
r Protocol
(SF
TP
)
Sec
ure
She
ll (S
SH
)
Port A
ccess R
estrictions
802.1x Authentication
CentralizedSecurity and OAM
Logs
Linux Master F
irewall C
ontrol
Password &Role Based
Management
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CS1000 Release 6.0—Simple
Simple
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CS1000 R6 Content
• Flexible Zone-based Dialing
• Serviceability enhancements
• Linux-based centralized software deployment and patching
• More Comprehensive and Intuitive Management Control with Unified Common Manager
• Patch management enhancements (VxWorks)
• Telephony Manager 4.0
• Element manager phone provisioning
• Subscriber Manager 2.0
Simple
Facilitating Deployment, Maintenance, Service, and Management
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Zone-Based Dialing
• Dial plan, numbering plan, and routing enhancements for migration to a centralized deployment model
• CS1000 for larger configurations increasing demand for this model
• Customer Value• Facilitates migrating multiple
small systems to a centralized model by enabling users to continue to use their existing dial plans
• Lowers total cost of ownership through system consolidation
• Centralized deployment model simplifies maintenance, upgrades, and feature additions
Simple
SmallSite Small
Site
SmallSite
LargeSite
Branch
Branch
Branch
LargeSite
Distributed
Centralized
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CS1000E Enables Customers to Migrate to Resilient Architecture and Maximize Current Investment
CS1000M CC/Voice Mail
MicrosoftOCS/Email
ExistingNetwork
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
CS1000M CC/Voice Mail
Current Architecture
MG1000e
CS1000e Contact Center
MG1000e
MG1000e MG1000e
CS1000e Contact Center
EnhancedNetwork
Nortel/MicrosoftUC (OCS/Email)
MG1000e MG1000e
MG1000e MG1000e
Target Architecture
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Telephony Manager 4.0
• Function concurrency to support new capabilities of CS1000 R6
• Web report scheduling
• Unicode User ID support
Customer Value
• Simplified reporting
• Reduced synchronization errors
Simple
Telephony Manager
Telephony Manager
Moves, Adds,& Changes
Navigate Systems
Telecom Billing
Print Graphs and Reports
Traffic, Directories
Monitor Faults & Perform Maintenance
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Element Manager—Phone Provisioning
• Enables phone provisioning from Element Manager and interface to Subscriber Manager
• Provides ability to span TNs beyond a single card
• New graphical interface
• Supports employee references in import/export of phones and templates
• Customer Value• Simplifies phone provisioning
lowering TCO
Simple
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Element Manager EnhancementsGraphical Interface for Phone Programming
• Provides the ability for the user to program phone keys using a graphical image of the phone.
• Clicking the key on the graphical image will take the user to the corresponding key in the keys section of the Phone Details page.
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CS1000 Release 6.0—Business Continuity
Business Continuity
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CS1000 Release 6.0 Content
• Call Routing Enhancements
• CLID Enhancements
• NRS Enhancements
Business Continuity
Assuring High Availability across the Enterprise
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Call Routing Enhancements
• Enhancements to Vacant Number Routing (VNR) and MCDN Alternate Routing (MALT)
• Improves alternate routing for system to take action on more types of failed call attempts
• Customer Value
• Augments successful call routing for failed route scenarios
• Improves end user satisfaction
• Simplifies dial plans
Business Continuity
3939
Call Routing Enhancements
• Provide proper call clearing treatment for ‘vacant number’ calls over IP domain.
• Combine both the VNR and MALT function for calls routed over IP:• To allow the customer to route the call better to proper
destination. • To give better intercept treatment (RAN, MUSIC etc).
• Provide flexibility for the user to configure predefined MCDN cause values to perform MALT, for calls to IP.
4040
Call Routing Enhancements MALT – MCDN ALTernate Routing
• Meridian Customer Defined Networking ALTernate routing provides ability to use an alternate route (second, third...)
• AKA by the feature name “Step Back On Congestion” (SBOC), the prompt used in overlay 86
• Base MALT feature uses “one of six” fixed cause codes (non-provisionable)• 3 - No route to destination• 27 - Destination is out of service• 34 - No circuit or channel available• 38 - Network out of service• 41 - Temporary failure• 42 - Switching equipment congestion
4141
Call Routing Enhancements New MALT Causes
• Additional causes to configure in Element Manager for MALT:• 01 – unassigned number
(28 – invalid number format – is treated the same as cause code 1)• 20 – subscriber absent• 47 – Resources unavailable• 51 - Call rejected; blocked by MBG• 52 - Outgoing call barred • 53 - Outgoing call barred in closed user group• 54 - Incoming call barred • 55 - Incoming call barred in closed user group • 63 – service or option not available
• Groups: “all Nortel” and “third party”
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NRS Enhancements
• Proxy Server co-resident with NRS redirect function • Endpoints configured to use
one or the other• Linux OS (VxWorks support
discontinued)
• Improved performance and capacity
• Same cost routing with load balancing
• Customer Value• Single platform for SPS and
NRS• Improved reliability for call
routing
Business Continuity
Redirect
Proxy
NRS
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NRS Enhancements (1 of 2)
• MySQL database migration
• Performance and capacity improvement over SOLID DB• Open source• Applications impacted/interaction
• NRS/NRSM• PD• EM-BCC/Subscriber Manager
• Redirect server support on Linux
• The redirect server functionality used to be supported on the VxWorks platform
• Linux SPS supports redirection through the use of its network feature processor on a per call basis in previous releases
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NRS Enhancements (2 of 2)
• Same cost routing with SPS and GK• Ability to configure the same route on multiple GWs• Maximum 8 endpoints with the same cost are allowed
(subject to the validation scope)• Allows load sharing across gateways• Increase the SIP/H.323 call capacity using multiple GWs• The DB query returns multiple GW targets and then is
randomly selected so that calls are load balanced• Not supported for NCS functionality
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Communication Server 1000Beyond R6.0
• Continued migration to Linux and COTS hardware• Lower cost, scalable solution based on open standards
• Continued SIP Line evolution• Increased Business Grade Telephony support• Support for SIP DECT, MC3100 and OC Client• SIP clients as ACD agents• SRTP support on IP Phone 11xx
• Improved scalability• Increasing capacities for a single system
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Communication Server 1000Beyond R6.0
• IPv6 Support• Evolution to meet customer
demand
• SNMP v3• Enables encryption of SNMP
traffic to meet customer security requirements
• Support for integrated regional dialing plans• Enables use of different
dialing plans within one enterprise
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Enterprise Telephony Roadmap
• Media Gateway 1010• Solution for high density and
redundancy• Optional Dual Power Supply• Singular building block that will
scale from small to large systems
• MGXPEC card (POI)• Enables migration of large TDM
systems to CS1000E
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MG1010 Media Gateway Chassis
• Provides Cost Reduction over existing form factors• Replaces MG1000 + Expander chassis combination• Replaces CS1000M/Option 61c/Option 81c IPE modules when migrating to
CS1000E• An Effective gateway chassis for IP, hybrid and TDM solutions.
• High density, compact form factor (10 IPE slots; plus 2 CP slots)• 19” Rack Mountable 9U Chassis• Uses standard MGC and one each 96 and 32 port DSP daughter boards• Supports TDMI cards in all slots (subject to DSP limitations)
• Flexible to meet all customer requirements from small to large• Single building block chassis for all system
sizes• Available redundant / load sharing, hot-
swappable power supplies• Redundant, field replaceable Blowers /
Fans• Functionally equivalent to current system
offerings• No dependencies on planned software programs• System capacities are determined by CPPM/MGC
& software
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CS1000 Release 6.0 Portfolio Summary
• Consolidation of the product portfolio at Rls 6.0
• CS1000E SA• New Option - CS1000E Co-Res• New Option - CS1000E TDM
• CS1000E HA• SMG 1000E• MG 1000B• CS1000M SG/MG• Option 61C/81C• Option 11C not supported on Release 6.0
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TACK