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Office of the Ombudsman2013 Annual ReportPresented by La Ronda Bowen
February 2014
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Ombudsman’s Office | Connecting people, policy, and resources
Office of the Ombudsman
• OMB connects ARB & Small Business Interests
• Public Resource for Answers
• Educational Outreach
• International Visitors
• Ombudsman connects people with policy and resources
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OMB Regional Assignments
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Dedicated staff person assigned to each one of five geographic zones
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CA Economic Summits and “iHubs” Mirror Ombudsman’s Regional Assignments
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Small Business: Common Traits• Independent• Innovative & Creative• Careful Risk Takers • Community Oriented• Limited Resources
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Ombudsman’s Office | Connecting people, policy, and resources
2013 Progress
• Began to identify financing, resources, partners, and strategies to meet future needs.
• Supported Truck Outreach.
• Launched the Small Business Compliance Advisory Panel.
• 1st work to educate ourselves on small business and climate resiliency.
• Continued to strengthen all networks.
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Truck & Bus Outreach
• Improved Diesel Hotline – 600 live assistance calls per day
• TruckStop website• Daily average – 3,000+
visits• Direct mail
• Postcard to ~190,000 truckers
• Media Campaign• TV ads, Pump toppers,
Trade publications.7
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Ombudsman’s Office | Connecting people, policy, and resources
Trucks: Outreach (continued)
• 177 Diesel Related Trainings
• 6 Workshops and Meetings
• Visible Enforcement
• 20 Media Stories
• Spanish Language OutreachQuestion & Answer events at the US-Mexico border
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Ombudsman’s Office | Connecting people, policy, and resources
Small Business Opportunities Advisory Panel (SBOAP)
• Formed in 2013
• Provide SB Policy perspective
• Assist with effective outreach
• Represent a cross-section of regulated industries (statewide)
• 1st meeting via teleconference re: Scoping Plan
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Ombudsman’s Office | Connecting people, policy, and resources
Public Resource for Answers 2013 Hotline El Monte
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Case Studies
Ombudsman’s OfficeConnecting people, policy
and resources
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CASE STUDY
Catalytic converter replacement challenge
• Unemployed vehicle owner faced Smog Check required catalyst repairs in excess of vehicle value.
• Owner did not understand why catalyst repairs are costly.
• Ombudsman staff explained the details of the repair required and then looked for alternatives
• Ombudsman staff provided contacts for financial assistance and reduced costs repairs so the customer could maintain their vehicle
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CoolCalifornia Small Business Awards• Awards ceremony • 13 winners represent
effective early climate actions • Recognized business located
from Chula Vista to Fort Bragg• Overwhelming response and
participation by legislators• Supervisor Roberts visited a
Business of the Year
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Ombudsman’s Office | Connecting people, policy, and resources
Air Quality Education Program (AQEP)
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Ombudsman’s Office | Connecting people, policy, and resources
CASE STUDY
Student request for air pollution information
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• A high school student in a public service academy is presenting a paper on air pollution in California
• Was interested in its effects on peoples health, the community, and the economy
• Ombudsman staff served as guide to the wide range of ARB informational materials available to the public online
• Ombudsman staff provided valuable “real world” insight on the ARB’s rulemaking process and public participation, not available from other sources.
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International Visitors
Delegations and number of visitors• 45 delegations (compared to 25 in
2012)
• 165 visitors (all)
First long-term delegation (3 months)
Countries with largest number of visitors
• China and South Korea (30 visitors each)
• Mexico (21 visitors)
• Singapore (17 visitors)
• Philippines (13 visitors)
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Ombudsman’s Office | Connecting people, policy, and resources
Countries Visiting ARB in 2013
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Ombudsman’s Office | Connecting people, policy, and resources
Looking Ahead
• Work with SB Advisory Panel and ARB staff to develop priority goals for SBA engagement
• Increase focus on Internal customers
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Ombudsman’s Office | Connecting people, policy, and resources
Anticipating Small Business Needs
• Technology: What are the obstacles to bringing clean technologies to demonstration & commercialization?
• Financing: Where are the financing gaps?
• Climate: How do small businesses affect community resiliency after climate-related natural disasters?
• Climate: Are businesses that adopt energy efficiency and sustainable business practices more resilient than their counterparts?
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Questions or Comments
Please contactLa Ronda Bowen, Ombudsman(916) 323-6791 or [email protected]
Ombudsman’s Office | Connecting people, policy, and resources