Download - Onboarding 2.0
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Onboarding 2.0
With David Lee
HumanNatureAtWork.com
Brought to You By:
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“After Picture”
1. Greater precision and control over…
2. “Good to Great”
3. Engaging, and inspiring…
4. Productive faster…
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Agenda
• “The Designer’s Mindset”…
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Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
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Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• Six Hard-wired Human Drives…
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Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• Six Hard-wired Human Drives… • New Hire Experience Mapping ™
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Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• Six Hard-wired Human Drives… • New Hire Experience Mapping ™
• Next Steps
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Letter of Acceptance Pre-boarding Day One
First Week 30 days 60 days
90 days 180 days 1 Year
The Onboarding Life Cycle
Copyright, 2010. David Lee ▪ www.HumanNatureAtWork.com
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The Designer’s Mindset
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Great Design = Aesthetics and Functionality
The Designer’s Mindset
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Great Design = Aesthetics and Functionality
The Designer’s Mindset
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Great Design = Aesthetics and Functionality
The Designer’s Mindset
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Great Design = Aesthetics and Functionality
The Designer’s Mindset
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Great Design = Aesthetics and Functionality
The Designer’s Mindset
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Great Design = Aesthetics and Functionality
The Designer’s Mindset
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Translating the Designer’s Mindset to Your Onboarding Experience
Functionality = Does this process or step in the process…
• Help or Hinder The Path to High Performance?
• Reduce Time to 100% Productivity/Quality?
• Ensure Employee Success?
The Designer’s Mindset
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Translating the Designer’s Mindset to Your Onboarding Experience
Aesthetics = What emotions do we want this Moment of Truth to elicit and how can we do that?
• Inspired? • Optimistic? • Proud? • Comfortable? • Welcomed? • Confident?
The Designer’s Mindset
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“So…how do you design great new hire experiences?”
The Designer’s Mindset
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Applying The Designer’s Mindset To Onboarding
Know the fundamentals (the “design elements”)…
… Moment of Truth by Moment of Truth…
The Designer’s Mindset
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Letter of Acceptance Pre-boarding Day One
First Week 30 days 60 days
90 days 180 days 1 Year
The Onboarding Life Cycle
Copyright, 2010. David Lee ▪ www.HumanNatureAtWork.com
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The Design Elements
Designer’s Mindset › Design Elements
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New Hire Moments of Truth
The Design Elements
Designer’s Mindset › Design Elements
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New Hire Moments of Truth
Designer’s Mindset › Design Elements
UNIVERSAL DRIVERS OF ENGAGEMENT, SATISFACTION, PRODUCTIVITY, ETC. #1
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Designer’s Mindset › Design Elements
UNIVERSAL DRIVERS OF ENGAGEMENT, SATISFACTION, PRODUCTIVITY, ETC. #1
• Opportunities for Professional Growth
• Relationship with Supervisors
• Opportunities to Make a Difference
• Belief in Employer’s Mission
• Etc…
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Designer’s Mindset › Design Elements
UNIVERSAL DRIVERS OF ENGAGEMENT, SATISFACTION, PRODUCTIVITY, ETC. #1
Source: Talent Management in the 21st Century: Attracting, Retaining and Engaging Employees of Choice, WorldatWork Journal, 2006
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New Hire Moments of Truth
Designer’s Mindset › Design Elements
DEMOGRAPHIC-SPECIFIC DRIVERS OF ENGAGEMENT, SATISFACTION,
PRODUCTIVITY, ETC. #2
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Designer’s Mindset › Design Elements
DEMOGRAPHIC-SPECIFIC DRIVERS OF ENGAGEMENT, SATISFACTION,
PRODUCTIVITY, ETC. #2
• Generational
• Cultural/Regional
• Profession & Position
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New Hire Moments of Truth
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
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Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
Humans Are Meaning-Making Creatures…
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Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
…Therefore “Little Things” Take On Disproportionately Large Significance in
Ambiguous Situations
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Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
“I’m not sure if we’ll be able to….
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Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
“What did it mean to me? It meant they were unprepared; and if they're not ready for me to come in on my first day, what else are they not ready for?
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Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
“This is something they knew about eight weeks in advance. I committed a career shift and went to a company that isn't even sure about this minor detail? If that was uncertain on my first day, what else am I going to deal with here?”
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Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
Humans Are Meaning-Making Creatures…
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New Hire Moments of Truth
Designer’s Mindset › Design Elements
PRINCIPLES OF HUMAN NATURE THAT AFFECT EMPLOYEE PERFORMANCE #3
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New Hire Moments of Truth
Designer’s Mindset › Design Elements
HARD-WIRED HUMAN NEEDS AND DRIVES… #4
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Designer’s Mindset › Design Elements
HARD-WIRED HUMAN NEEDS AND DRIVES… #4
• Meaning and Purpose
• To Matter
• Pride and Self-Esteem
• Control
• Self-Efficacy/Mastery
• Relationships and Belonging
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New Hire Moments of Truth
Designer’s Mindset › Design Elements
“WHAT’S THE EMOTIONAL TAKE AWAY…?” #5
“Aesthetics”
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Designer’s Mindset › Design Elements
“WHAT’S THE EMOTIONAL TAKE AWAY…?” #5
• Confused • Frustrated • Overwhelmed • Bored • Annoyed • Anxious • Insecure • Disappointed • Regretful
Or…
• Welcome • Comfortable • Secure • Valued • Important • Proud • Excited • Confident
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New Hire Moments of Truth
Designer’s Mindset › Design Elements
“WHAT’S THE PERCEPTUAL TAKE AWAY…?” #6
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Designer’s Mindset › Design Elements
“WHAT’S THE PERCEPTUAL TAKE AWAY…?” #6
• A well run outfit: “We do things right.”
• Management is smart.
• Management cares.
• Management respects employees.
• Employees get to make a difference.
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Designer’s Mindset › Design Elements
“WHAT’S THE PERCEPTUAL TAKE AWAY…?” #6
1. Trust…
2. Respect…
3. Pride
4. Excitement or “Buyer’s Remorse”
5. Employer Brand
Why Is This So Important?
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The Six Design Elements 1. Universal Drivers of Engagement, Satisfaction,
Productivity, etc.
2. Demographic-Specific Drivers of Engagement, Satisfaction, Productivity, etc.
• Generational
• Cultural/Regional
• Profession & Position
Designer’s Mindset › Design Elements
New Hire Moments of
Truth
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New Hire Moments of
Truth
The Six Design Elements 3. Principles of Human Nature That Affect
Employee Performance…
4. Hard-wired Human Needs and Drives...
5. “What’s the Emotional Take Away?”
6. “What’s the Perceptual Take Away?”
Designer’s Mindset › Design Elements
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New Hire Experience Mapping ™
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Letter of Acceptance Pre-boarding Day One
First Week 30 days 60 days
90 days 180 days 1 Year
The Onboarding Life Cycle
Copyright, 2010. David Lee ▪ www.HumanNatureAtWork.com
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New Hire Experience Mapping ™
Day One
Directions & Instructions on Where to Go, Park, etc.
Signage in lobby
Greeting by Receptionist
etc., etc.
Copyright, 2010 ▪ David Lee ▪ www.HumanNatureAtWork.com
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New Hire Experience Mapping ™
Day One
Directions & Instructions on Where to Go, Park, etc.
Signage in lobby
Greeting by Receptionist
etc., etc.
Universal Drivers…
Demographic-Specific Drivers
“What’s the Emotional Take Away?”
Principles of Human Nature…
Hard-wired Human Needs and Drives
Ap
ply Each
Lens
Copyright, 2010 ▪ David Lee ▪ www.HumanNatureAtWork.com
“What the Perceptual Take Away?”
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New Hire Experience Mapping ™
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Agenda
• “The Designer’s Mindset”…
• Six “Lenses”…
• New Hire Experience Mapping ™
• Six Hard-wired Human Drives…
• Next Steps
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Next Steps 1. Map out your new hire experience Moments of
Truth.
2. To begin the process, ask: – Emotional Take Away? – Perceptual Take Away? – 6 Key Human Needs and Drives?
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Next Steps 3. Learn More About the Different Drivers and How to Design Experiences to Satisfy Them. 4. To accelerate your…
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How to Become an Onboarding Hero ™
Learn about the “Onboarding Faster, Smarter, Better” Program
http://www.humannatureatwork.com/onboardinghero
Special ERE.net Participants 40% Discount if Ordered by May 30th
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www.HumanNatureAtWork.com
For downloadable articles and one of the first industry whitepapers on onboarding, go to:
For information on accelerating your onboarding process:
(P) 207-571-9898
(Email) [email protected]
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