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Download - Online password reset 1 Navigation to online password reset · Online password reset A guide to Internet banking Navigation to online password reset Click on ‘Forgot password’

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Page 1: Online password reset 1 Navigation to online password reset · Online password reset A guide to Internet banking Navigation to online password reset Click on ‘Forgot password’

Ifyouhaveforgottenyourpassword,itcanberesetonlineifyouholdadebitcardlinkedtoyourinternetbankingpro�ile.Aftercon�irmationofyourcredentials,yourpasswordcanberesetonline.

Yourpartnerinprogress

Online password resetwww.hnb.lk

AguidetoInternetbanking

Navigationtoonlinepasswordreset

Clickon‘Forgotpassword’inyourhomepage.

ThenextpagewillrequestyouruserID.

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Enteryourdebitcarddetailscorrectlyandclickon‘Continue’.Inthenextpage,youcansetanewinternetbankingpassword.Makesureyoufollowthepasswordpolicyaspresentedbythebank.ClickonContinue.

Afteryourrecivethenotifcation,youcanlogintoebankingwithyournewlysetpassword.

ThenextscreenwillrequestyourOTPthroughyour2FA(SMSOTP,Hardwaretoken,orMobileOTP)method,oryourtransactionpasswordtocon�irmthealternationoftheChanneluserID.Aftercon�irmationyouwillreceiveanoti�ication.

Hereonwards,youmustenterthenewlysetUserIDtologintoInternetbankingormobilebanking.

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Thisisthehnb.lkhomepage

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Clickon‘Continue’Thenextpagewillrequestyourdebitcarddetails.

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