Open BridgeCBTG Seattle
February 2014
PROJECT OVERVIEW• Supported By CBTG• February Launch
OPEN BOOKING PROBLEM• Direct (Concur, Vendor [IHG/AVIS]) vs. Indirect (Manual,
Emailed)• Flexibility Causes Leakage: Incomplete Management &
Reporting
CURRENT SITUATION• Open Bookings Pushed by Agents or Travelers• Open Bookings Shown in Concur• Open Bookings NOT Synced to GDS• Open Bookings NOT interfaced to backoffice systems• Open Bookings NOT included in Reports outside Concur
PROJECT & PROBLEM
TRIPLINK API• A set of APIs offered through Concur Developer• Uses Passive Segments• Setup on per-Client basis (Client must Enable)• Initial Import with Historical Pulls• Itinerary Notifications Available (Any New or Changed, or
Trigger)• Push or Pull Methods• Attach Concur OR GDS Profile to PNR• Your PCCs, Branches, UDIDs, Queues, Remarks, and Process
Flows
SOLUTION
User Emails ItineraryTo Concur
Open Booking Completed Outside Concur
Information Parsed by Concur & Added to
User’s Trips in Concur
Information GatheredFrom TripLink API
User
Concur
Open BridgeOpen Bridge Supporting
Website Rules Applied
Information Parsed & Stored by Open Bridge
Agency GDS Connection Used
to Create PNR
Agency
PNR in Agency GDS – Typical
Process
Data Included in
Reports
HOW IT WORKS
INTEGRATION• TripLink App Setup and Certified • Supporting Application Website• How-To Guide on Agency Site• Compatible with WS, Apollo, Sabre
PROCESS• App Available to Clients to Enable• Enabled Clients Show in Secured
Website
• Client Needs to Authorize You
• Visible to WSAdmin as Public App
• WSAdmin will Enable Application
• Client Tokens refreshed Annually
EXTERNAL SUPPORTING TOOL
• Application Website for
Agency/Client Management &
Config
• Client Token Generation
• Triggers and Notification MGMT
• PNR Setup
BEHIND THE SCENES
CLIENT PROCESS
LOGIN
• Web-based Site• Nothing to Install• Multiple User Accounts / Roles• Data and Account Security
HOMEPAGE
VIEW ACCOUNTS
EDIT ACCOUNT
ADD ACCOUNT
HISTORYAGENCY SITE – HISTORY
WRAP-UP
- DISCUSSION -
- QUESTIONS -
- IDEAS -
- MODIFICATIONS -