Download - OpenSAP Sf1 Week 4 Presentation
Week 4 Unit 1: SuccessFactors
Employee Central
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 Public
SuccessFactors Employee Central A system of engagement in the cloud
Employee Profile
Personalized Home Page Time Management Compliance & Reporting
Built for Mobility
Organization Chart & Position Management
Employee Master Data &
Modern HR Processes
Global Benefits
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3 Public
SuccessFactors Employee Central Key features and options
Report &
Analyze Time Management
Position
Management
Platform
HR Transactions
Cloud Infrastructure
Global Support Security Scalability Disaster Recovery
24x7
Availability Integration
Audit Workflow Org Chart Effective Dating Content Localization Configurability
Em
plo
yee C
en
tral
Payro
ll
Em
plo
yee C
en
tral
Serv
ice C
en
ter –
Sh
are
d S
erv
ices
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 Public
SuccessFactors Employee Central Five key features of SuccessFactors Employee Central for core HR
Truly Global Coverage
Enabler of Strategic Decisions
Prebuilt Integrations
Flexible
Designed for People
Reduce cost of HR
service delivery
Increase compliance
and decrease risk
Impact business
success
1
2
3
4
5
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Public
SuccessFactors Employee Central IEvery industry has their own unique business challenges
Customers in these industries selected SuccessFactors solutions to address their unique
business challenges:
Retail & Hospitality
Hi-Tech
Energy
Financial Services
Consumer Products
Pharmaceutical
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7 Public
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate
company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Week 4 Unit 2: SuccessFactors
Employee Central Service Center
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 Public
SuccessFactors Employee Central Service Center Gartner definition (slightly modified for HR)
http://www.gartner.com/it-glossary/shared-services
Shared services or shared services center (SSC)
refers to a dedicated unit (including people, processes
and technologies) structured as a centralized point of
service and is focused on defined business functions.
These functions have traditionally been supported by
HR and IT services for multiple business units within
the enterprise.
Shared services may come from several different
physical locations, and may involve numerous
business functions and HR processes.
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3 Public
SuccessFactors Employee Central Service Center The world of HR service delivery has changed
Today’s employees:
Have more work to do
Have greater expectations
Are more open to change
Are more empowered
They expect HR to:
Be more proactive
Be better informed
Be one step ahead of them
Be easily accessible
SuccessFactors Employee Central Service Center
Developed for human resources, not IT
Designed for both employees and HR service
representatives
Efficient service delivery leverages SuccessFactors
Employee Central data
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 Public
ANALYTICS
FLAG, TAG, FEED
SuccessFactors Employee Central Service Center Delivering world class HR service
*Knowledge Base with partner product Knowledge Central by MindTouch
or other OpenSearch-enabled products
SOLUTION FINDER*
EMPLOYEE DATA INTEGRATION
ASK HR
MULTI-CHANNEL SERVICE
INTUITIVE FLOW
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Public
Provides agents with immediate, secure access
to employee data
Provides employees with easier access to
answers to their HR questions
Integration of employee and help desk data
saves steps and improves service
SuccessFactors Employee Central Service Center End-to-end process support
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Knowledge Base
SuccessFactors Employee Central Service Center Example: leave of absence request ‘without’ a central service center
HR
Electronic Policy
Paper Policy Doc
Text Editor
Ticketing System
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Communication
System SAP Study
10 60 180 300 360 480 500 600
Total Time
Spent:
10 minutes
Cumulative Time (sec)
Receive call Look up HR
info
Refer to
knowledge
content
Respond to
the ticket
Automatically categorize & update back-end system
Automatically log
processing parameters
Verify identity Create ticket
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7 Public
SAP Study
SuccessFactors Employee Central Service Center Example: leave of absence request ‘with’ a central service center
30
Receive
call
60
Verify
identity*
180
Create
ticket
240
Look up
HR info
Refer to
knowledge
content*
240
Respond to
the ticket
240
Automatically categorize & update back-end system
240
Automatically log
processing parameters
CTI*
EC
EC Service Center
Analytics
Cumulative Time (sec)
Total Time
Spent:
4 minutes
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8 Public
Improve and reduce the cost of HR service delivery
Increase compliance and decrease risk
Insights for improved decision making
1
Designed for both employees and HR service delivery
Leveraging SuccessFactors Employee Central data
Developed for HR organizations
2
3
SuccessFactors Employee Central Service Center Engage employees with service excellence
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9 Public
SuccessFactors Employee Central Service Center Key points
Beautiful USER EXPERIENCE for service reps,
employees, and managers
KNOWLEDGE platform for service reps and
employees
One UNIFIED solution for HR service reps –
everything in a single workspace
Native INTEGRATION with SUCCESSFACTORS
EMPLOYEE CENTRAL and
SUCCESSFACTORS HCM SUITE
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11 Public
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate
company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Week 4 Unit 3:
SuccessFactors Global Payroll
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2 Public
SuccessFactors Global Payroll Ernst & Young Global Payroll Survey 2014
Companies expanding globally soared from 35% to 52% in
2014. Managing payroll in multiple regions consistently
while keeping pace with changing regulations is the
challenge.
Top 3 global payroll issues
32% of companies using outsourced model leverage a
Managed Payroll model, while the majority leverage a
Bureau model or SaaS model (technology only).
http://www.ey.com/Publication/vwLUAssets/EY-global-payroll-survey-2014-one-year-on-and-closer-to-
reality/$FILE/EY-global-payroll-survey-2014-one-year-on-and-closer-to-reality.pdf
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3 Public
SuccessFactors Global Payroll Why so complex?
2014 Payroll Complexity Index by NGA HR found 5 payroll
complexities are:
1. Managing employee data
2. Managing payroll data
3. Calculation process
4. Government reporting and declarations
5. Geographical influences on payroll
Italy, Germany, and France are the top 3 most complex
countries to run payroll for.
US ranks number 9 of 35.
http://resources.ngahr.com/payroll-complexity-index-2014-full-report
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 Public
SuccessFactors Global Payroll Most relevant payroll complexities by country
1. Italy: Diverse legal requirements based on region or city
2. France: Complex Social Security regulations
3. Germany: Complex agreements with works council
4. Spain: Many collective agreements (National, Regional, and Company)
5. China: Lodgments need to be filled
6. India: Complex year-end tax process
7. Brazil: 13th month payroll cycle, complex time management regulations
8. Mexico: Year-end closing process complexity
9. Argentina: Income tax calculation complexity and frequent tax changes
10. US: Federal and state tax laws in place; local/city payroll taxes also apply
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Public
SuccessFactors Global Payroll Strategic global payroll
Study by ADP and Jeitosa Group says high-performing
organizations are:
3% more operationally efficient and 19% better at leveraging
innovative practices
20% more likely to adopt a globally managed payroll delivery model
53% more likely to have implemented a new service delivery model
within the last 3 years
10% more likely to establish global lines of authority for payroll
13% more likely to leverage a hybrid sourcing strategy as opposed
to embracing one single approach
http://www.adp.com/adp_solutions/analyst-reports/jeitosa/assets/JeitosaExecBrief.pdf
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6 Public
SuccessFactors Global Payroll Comparing global payroll realities
1. Global template that accounts for global reporting and interfaces
2. System(s) in place capable of any degree of payroll complexity
3. Systematic audit tools reduce errors and non-compliance issues
4. Wide range of internal and external integration
5. Payroll processes designed globally but allowing for local variances
1. Multiple non-connected local systems
2. Requires manual calculation, increasing quality risks
3. Time consuming or nonexistent integration
4. Difficult to audit
5. Global reporting nonexistent or done manually
VS
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8 Public
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate
company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Week 4 Unit 4: SuccessFactors Global Benefits
2 © 2015 SAP SE or an SAP affiliate company. All rights reserved. Public
SuccessFactors Global Benefits Benefits Administration Business Issues…
Manage complexity: multiple needs for
a diverse and multinational workforce
Increase Efficiency: lower and control
costs to manage and administer global
benefits
Differentiate: make Benefits a key
differentiator to attract and retain talent
3 © 2015 SAP SE or an SAP affiliate company. All rights reserved. Public
SuccessFactors Global Benefits A framework designed to cover global requirements
UK, Ireland Child Care
Vouchers, Pensions
Auto Enrollment,
Flexible Benefit Plan
India LTA, Provident
Fund, Company
Housing, Driver
Allowance
Japan Zeike, Commuter
Allowance,
Accident
Insurance,
Unemployment,
Diachi Mexico Funeral Expense
Insurance,
Dependents
Auto Cover
China Social Security
Colombia Insurance
Critical Illness
Home
insurance
And Others
U.S. 401k Retirement,
Term Life,
Health, Dental
ANZ Superannuation
Contributions
Germany Vermögenswirksame
Leistungen (VWL)
Company Car
France Work Medal
Awards
Medical Checkup
Canada Pensions
Life Insurance
Heath
Brazil Meal Vouchers,
Parking, Dental
Plans, Life
Insurance, Medical
Philippines Rice Bag
Allowance
Korea Child Education
South Africa Bursary (scholarship)
Motor and Fuel
Unemployment Insurance
Fund, Medical Aid Fund
4 © 2015 SAP SE or an SAP affiliate company. All rights reserved. Public
SuccessFactors Global Benefits Part of a complete core HR system of record in the cloud
Employee Profile,
Talent Processes
Personalized Home Page Time Off Management Compliance, Reporting
Built for Mobile Position Management
Employee Master Data,
HR Processes
Global Benefits
5 © 2015 SAP SE or an SAP affiliate company. All rights reserved. Public
SuccessFactors Global Benefits Claims and contacts on mobile
6 © 2015 SAP SE or an SAP affiliate company. All rights reserved. Public
SuccessFactors Global Benefits Partnership with Benefitfocus: the power of 2
Integration with the leading provider of
benefits technology in the United States
Provides immediate value to all U.S.
customers
900+ data exchange connections to
transmit information to almost every
insurance carrier
8 Public © 2015 SAP SE or an SAP affiliate company. All rights reserved.
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate
company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Week 4 Unit 5: Final Recap
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Final Recap Change is in the air for HR
Five generations and impact of millennials create new
workforce dynamic
Simplify and standardize to increase HR flexibility
Just-in-time workforce increasing use of contingent labor
Talent management still a top-3 CEO priority
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 3 Public
Succession &
Development
Compensation Performance &
Goals
Learning Onboarding Recruiting
Final Recap Comprehensive talent and core HR applications
Core HR and Payroll: Employee Central
Employee Record | Organizational Management | Payroll | Shared Services
Time Sheet | Absence Management | Global Benefits
Competencies, Skills, Best Practices
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4 Public
Final Recap Global and local experience
Expertise 29 years of experience
delivering global
HCM solutions
Localization Time zones, currency support,
and best business practices
37 languages for processes
and documentation
Support 24/7 support
across globe
Regional Data Centers Distributed global organizations and
centers of expertise in Asia, North
America, and Europe
In-country product managers
tracking and regulatory changes
Delivery and maintenance of
localized data fields and
compliance reports
Data Privacy Support for local employee
data privacy and security
regulations
Partner Ecosystem Over 1,000 certified
implementation consultants
across the globe
71 countries localized for
SuccessFactors Employee
Central and 28 for
SuccessFactors Employee
Central Payroll
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5 Public
Assess
ROI calculation
and business
case support
Evaluate
Discover options
and select
solutions
Implement
Assess current
state, define new
process, configure,
and launch
Run
Administer and
support ongoing
implementation
Optimize
Expand current
usage and take
advantage of new
capabilities
Learn
Online training
and community-
based knowledge
sharing
Final Recap Delivering the “service” in SaaS
Comprehensive support and services to help ensure success
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6 Public
Final Recap Start your cloud journey with SAP Best Practices
SAP Best PracticesTM delivered in a preconfigured tenant
Covers most relevant business scenarios from pure HCM cloud to complex hybrid scenarios
Accelerate your transition to the cloud with data integration and data migration
Modular approach supporting proof of concept (POC) and large implementations
Includes SuccessFactors Employee Central, Recruiting, Compensation, Align and Perform,
and Succession Management
SAP Best Practices
Preconfigured Landscape
✓✓✓
Learn more at: service.sap.com/rds-cloud
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7 Public
Final Recap
Supporting your journey,
wherever it starts and wherever it goes
www.successfactors.com
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9 Public
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate
company) in Germany and other countries. Please see http://global12.sap.com/corporate-en/legal/copyright/index.epx for additional trademark information and notices.
Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors.
National product specifications may vary.
These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP SE or its
affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP SE or SAP affiliate company products and
services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as
constituting an additional warranty.
In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop
or release any functionality mentioned therein. This document, or any related presentation, and SAP SE’s or its affiliated companies’ strategy and possible future
developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time
for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-
looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place
undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.