OpenScape Business
Customer PresentationSeptember 2016
Unify
2Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Key Factors for Success
3
Fitting Voice and UC for all users
How can modern communication support my business?
Always on the MoveMany TasksMobility with perfect collaboration
How to improve contractibility and team collaboration?
High expectations in customer services.
How can I serve customers better so that they can reach me even faster?
Improve Customer Services
Investment protection by migration
How can I protect my investment and gain the latest technology?
Scalable and FlexibleLower Operational CostsLatest technology which integrates into my infrastructureHow can I met my growing demands also tomorrow?
Feel secure with the choice of partner
How can I get support from the vendor just in case I need it?
Vendor Support
System Capacity
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
UC optimizes the Communication
4
UC combines multiple communication technologies –Presence, Conferences, Voicemail, e-Mail, Instant Messaging, Fax,
Video, Web Collaboration, Contact Center, etc. –in one common portal!
Unified Communication & Collaboration
A “must have” for all who require fast, efficient and cost-effective communication!
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Key Advantages OpenScape Business
5
• Award Winning Best-in-Class “All-In-One” UC & Voice Solution designed for SMBs
• Scales from 2-1,500 users, 2,000 in a network
• Support of any given end-customer infrastructure
• Appliance or software based, full virtualization, hosted or cloud based
• Ready for new IP based Services (ALL-IP)
• Service Support included to get latest Software & Upgrades
• Flexible Usage Options, either CAPEX or OPEX based please ask your UNIFY Partner for more information
Investing in maximum flexibility for single or multisite environments
All-In-One Voice & UCPure Software or Appliance Based
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
OpenScape Business certified with the BLUE Angel environmental label
The Blue Angel guarantees that a product or service meets high standards when it comes to its environmental, health and performance characteristics.
Choosing a communication system with the Blue Angel Label provides customers with benefits for the environment and health such as:
Optimized energy consumption
Resource conservation through longevity (reuse, ease of maintenance / supply of spare parts, etc.)
Assurance that products do not contain material that is harmful to the environment
OpenScape Business X5 Blue Angel certified.
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Learn more about the Blue Angel label and UNIFY Green Enterprise
Unify
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A solution designed for SMBs
8Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Investing in maximum flexibilityand a true all-in-one solution for telephony and UC
UC Clients & Groupware myPortal Smart, myPortal for Desktop,myPortal for Outlook, myPortal to go
Voice & Video Clientsall OpenStage HFA, T & SIP devices,
Video with OpenScape Personal Edition SIPDeskPhone IP35/55 HFA,SIP
Multimedia Contact Centerfor all deployments X3/X5/X8 & Business S
Applications & Attendant ConsolemyAttendant & OpenScape Business Attendant
OpenStage GateView, Application Launcher
OpenScape Business
A common hardware & software architecture across all deployment modelsVoice, UC, Networking & Mobility already integrated
OpenScape Business X1 / X3 / X5 / X8All-In-One Voice & UC for up to 500 Users (X1 up to 30)
UC Booster Card For up to 150 UC Suite/Smart User
Onboard full IP, IP & Digital & Analogue, DECT, ITSP, SIP Trunking, BRI/PRI
UC Booster Options
UC Booster ServerFor up to 500 UC Suite/Smart User
X3 X5 X8X1
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OpenScape Business SVirtualized Voice & UC
for up to 1500 User
OpenScape Business Deployments
Server based or virtualized , for hosted or cloud based datacenter environments
Unify
10Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
myPortal Smart
The powerful entry into the world of UC
For office based users with the most common OS (Windows & MAC)
Mobility ClientsmyPortal to go for Android & iOS
myPortal to go Web Edition for Windows , Blackberry, etc.
For mobile users –offering UC everywhere on almost every device
Desktop & Groupware IntegrationmyPortal for Outlook & Desktop
Full feature diversity on theDesktop or integrated into Outlook
myPortal for OutlookThe perfect solution
for users of Microsoft Outlook
Desktop Clients
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UC Clients suitable for any workplace
OpenScape Business + Circuit – Better Together
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Circuit: Add Values to your business the easy way out of the CloudLearn more about Circuit http://www.yourcircuit.com
OpenScape BusinessFeature Rich Voice & UC
Mobility / Contact Center
Communication Platformon-premise / hosted / Private Cloud
All-
In-O
ne
CircuitNatural Experience / Chat
Video / Screen & FileShare
Cloud / SaaS Team
wor
kC
olla
bora
tion
+
OpenScape Business meets Circuit
13Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
• OpenScape Business provides the ITSP/PSTN Gateway for Circuit and even more…
• ONE NUMBER SERVICE for OpenScape Business and Circuit Users
• SIP Interconnection between Circuit and OpenScape Business via UTC
The New Way to Work – on top offering for OpenScape Business
circuit
ITSP/PSTN
UTC
Available for all deployments and network-wide UC with X1, X3, X5, X8 “integrated” or for UC Booster Card/Server and Business S for up to 250 Users
Presence incl. status based announcements“ Dial In” Managed Conferences for up to 16 Users
Send invitations via email or ClipboardGuest or individual PIN optionsMember Status
Network-wide UC features like Presence & Call StatusStart up of “hosted” Web Collaboration incl. Demo ModeFavorites & Call JournalVisual Voicemail Control Voicemail to eMail ServiceHotKey / Click to DialDirectory Access incl. CSV/XML ImportLive Text Search in directoriesChat incl. HistoryFor Apple MAC OS & Windows
UC Smart - optimized for smaller businesses
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Powerful Voice & UC Feature Values embedded in the box
Voicemail – Fully integrated into UC Smartup to 300 Voicemail boxes / 1500 for OpenScape Business S10 Channels, 32h recordingTUI or UC Smart controlledVoice Quality G.711 WaveEnhanced password securityAnnouncement port start/stop or LoopGroup Mailbox (MWI to all members)Announcement & Password change within UC Smart
Auto Attendant - No need for additional hardwareup to 100 Auto Attendant MailboxesMulti Level Attendant , AA to AA, Mailbox or numbers4 Auto Attendant Greetings for: night/day, manual selection, etc.Parallel signaling on Attendant during call waiting new!
Embedded UC – Product enhancements
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OpenScape Business UC SuitemyPortal for Desktop and myPortal for Outlook
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Drag & Drop Conference
Call Recording Integrated Presence Visual Voicemail Fax Mailbox Call Journal
Directory Access
Call Pop-Ups
Dial per Mouse Click MobilityPersonal
Auto-AttendantPersonal
NotificationOne Number Service
Instant Messaging
Favorites
SocialMedia
OutlookIntegration
Web-Collaboration
Speed up your communication with a comprehensive UC feature set integrated into the familiar Microsoft Outlook interface
(UC Suite available with UC Booster Card, Booster Server or Business S)
myPortal to go – integrated VoIP Client
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myPortal to go for mobile workers
•For UC Smart & UC Suite•Access to extended features (e.g. Favorites, Presence, Call State, Visual VoiceMail, Call Journal)•Integrated VoIP client (HFA) with OpenScape Business system features (incl. conferencing, consultation and call transfer)
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Mobility with myPortal to go VoIPUsing the myPortal to go VoIP Client in any WiFi Network
• Using myPortal to go VoIP Client for Android in any WiFi Network
• Full featured system device on your mobile Phone via a secure https connection
• Regular IP User + UC license needed
Benefits & Values:•Flexible choices for „anywhere Worker“providing Voice & UC on a single device•Save costs by using public WiFi instead of GSM @home @Company
@any WiFi Hotspots
Internet
Mobility with Device@HomeProviding a secure and full featured HFA system device w/o VPN
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19
• Using a full featured HFA system device w/o VPN
• Enhanced Security Measures:• Signaling & Payload Encryption• Authentication required • Different Registration Ports
Benefits & Values:•Use a familiar business phone also @home or everywhere with Voice & UC•Save costs: no VPN infrastructure needed (important for smaller companies)
@home@Small
branches
@Company
Internet
OpenScape Business UCCIntegration of OpenScape Web Collaboration Services
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Full-featured OpenScape Web Collaboration integrates text, data, web, and multi-party H.264 desktop video conferencing
Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients
Highly secure 256-bit AES encryption
Launched via OpenScape Business Drag & Drop Conferencing Service or from call pop-up window
OpenScape Web Collaboration can be hosted by Unify's FastViewer, so it eliminates the local installation and the acquisition of PC hardware
Integrated 5 minute demo access to show you the benefits of OpenScape Web Collaboration LIVE
OpenScape Business attendant and BLFStand-alone or network-wide presence support with BLF server
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OpenScape Business Attendant
Display and change presence status on Attendant BLF Show BLF with Feature keys ( Hold, Day/Night )New Phonebook : System Speed dial"All in one window" for small systemsSupport of OpenStage 30TNetwork wide “Call Status” & Presence View for up to 10 Nodes (with BLF Server), more on a PSF baseDifferent Skin variants
OpenScape Business BLF (Busy Lamp Field)
Network-wide Call Status & Presence view for up to 10 NodesDisplay Presence status for other users & Change own PresenceUp to 50 Business BLF Users per nodeCaller Journal in/outDial via Web Service Interface (CTI Control)Business BLF is a “Stand-Alone”Application, BLF Server for network-wide use
OpenScape BusinessAttendant Console – myAttendant for UC Suite
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myAttendantfor operators to handle calls fast andefficient and for the managing of teams
The preferred choice for single or network-wide view (UC Networking)
Change Presence from other users, access to Voicemail & Fax with given rights only
Stay in control of your business and see at a glance who is available, and who is not
On-Premise Mobility Solutions DECT & DECT IP
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BS3BS4BS5
BS DECT IPDECT „Classic“A powerful DECT Solution for traditional and network infrastructureConvenient, easy to use menu-driven interface of the DECT handsetUp to 15 DECT base stations for X3 and X5 / 64 DECT Users Up to 7 DECT base stations for X1 / 16 DECT UsersUp to 64 DECT base stations for X8 / 250 DECT Users
DECT IP for pure IP networks for e.g. with OpenScape Business SPhonebook via LDAP Call waiting and call forwarding, Call Pick Up from groupsCaller Name on display and differentiation of calls (internal/external)Message Waiting Indication
On premise mobility solutions for voice connectivity on the entire campus for traditional and IP based communication infrastructures
OpenStage DECT Phone S5 / SL5
Unify
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OpenScape Business with UC SuiteIntegrated Contact Center – Improving Customer Services
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Integrated Multimedia Contact Center Deliver the complete range of customer engagement options (voice, email, fax, chat)
Intelligent routing capabilities Maximizing “first contact resolution” with integrated skill-based, CLIP or VIP routing, Database dependent Routing to always ensure reaching the right agent
Business Process IntegrationConnectivity to external customer databases and launch of 3rd party CRM applications
Easy Management & reportingIntegrated Administration tools to allow easy contact center setup incl. call flows, announcements and customized reporting
OpenScape BusinessImproves Customer Services, one call resolution
26
Answer customer calls in a professional manner with the integrated Multimedia Contact Center
Team Information Individual recording
of agent calls
Customized Agent desktop
Agent Functions
Contact Center voice calls, Fax & email
Reports
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Hands freecall control
Presence of the Experts
CallPop-Ups
Unify
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OpenScape BusinessThe Open Approach – Easy Integration into your IT
28
Software based UC solutions – Integration and Interfaces
SIP
The Open Approach” – Enabling IT flexibility”UCC solutions based on industry standard interfaces allowing customers to seamlessly integrate
into the IT Eco Systems of choice
Integration into business environments and customer databases with Open Directory Services and Application Launcher to increase productivity
Extending communications reach with standard Interface XMPP leveraging social media networks (e.g. Google Talk)
Flexible DeploymentsDesktop and OS/Application level virtualization reducing physical HW while enhancing availability and reliability
ConnectivityOpen SIP Interface to leverage lowest cost IP communications via SIP trunking, including service such as Skype Connect
Integration Social Collaboration
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
OpenDirectory Service ODBC Connectivity
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• Access to all OSBiz directories • Connection to multiple SQL
external databases• ODBC Connector
• MySQL, MariaDB, • Dbase, Oracle, SAP R4 / ERP • Microsoft Access; Excel• Windows based data sources with ODBC V3.5
compatible drivers, like MS Excel
SQL
ODBC
OSBiz Directories ODS OpenScape
DeskPhone
OpenScape BusinessUC Clients
DECT IP
LDA
P
Flexible connectivity to a broad range of databasesUnified Directory Access with a single LDAP Interface
Business Process IntegrationApplication Launcher
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Start customers business application via batch or HTTP/S Command
Access to LDAP & OSBiz based directories for name resolution.
Deliver up to 5 criteria's via
Batch File Execution -CRM applications
URL Execution – online phone books, Google Maps
To customers business application
Start up of customer´s business application manual by clicking App launcher Action Button or automatically during an incoming call
UC Booster Card / Server / Business S with ODS(OpenDirectory Service) needed if there is a need to access an external database (SQL, ODBC) or LDAP based directories
Flexible Approach to open up customer´s business application
Unify
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OpenScape BusinessFull range of UC enabled Devices and Voice Clients
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OpenStage HFA, SIP and T and OpenScape DeskPhone HFA/SIP & CP Phone Family (SIP)
OS10 OS15 OS30 OS40 OS60 IP35/55 (HFA/SIP) DeskPhone CP (SIP)
Soft ClientsMobile UC CMI, IP DECT and WLAN
CP200
CP400
CP600
OpenStage Gate ViewIntegrated surveillance solution with OpenScape Business
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OpenStage Gate View is a user-friendly, security solution offering real-time video surveillance to observe or control your business fromany location
Control and observe via real-time video on broad range of device options
PC Desktops (web-client)OpenStage 60 / OpenScape Desk Phone IP55iPhone/iPad - OpenStage Gate View app
Range of certified IP web-cameras availableSupport of flexible video recording to secure and observe important
areas (e.g. entrance hall, parking lots, doors, etc.)Video-control entrance areas and grant access via OpenStage
phones together with video door-phone solutions
Unify
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Leverage existing investmentsInnovative Migration for your existing HiPath 3000 V9
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Flexibility to move from TDM to IP Exchange your mainboard
Investment Protection –Keep your hardware, phones and cables
Easy migration path for HiPath 3000 (incl. OpenScape Office HX) customers – Exchange your mainboard
Upgrade to full featured UCC and use Presence, Fax, Conferencing, Contact Center and much more…
Migration Path for OpenScape Office MX/LX CustomersFree of charge upgrade license
Unify
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OpenScape Business Networking
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Many Businesses have multiple locations (branches, sales offices, etc.) or offices on a single campus
Site expansion is also typical as small and medium sized businesses grow
The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises
Always know the availability of your colleagues in other locations
Stay within reach of your colleagues and customers from any device and location
Managing a single UC domain vs. multiple redundant standalone deployments
OpenScape Business Voice and UC NetworkingGrowing demand on SMB customers with multi-site environments
Voice and UC Networking is important for SMBs Benefits
OpenScape Business UC Networking UC Suite / UC Smart Features in the Network
38Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
• Voice supported presence management (presence visibility)• Network-wide call status (ringing, on call, active mobile device)• Call Pick Up via myPortal
• Instant Messaging including multi user chats• Drag & Drop Conferencing in the network• Network-wide Web Collaboration (with Desktop Sharing & Video)• Voicemail forwarding in the network• Business Attendant and myAttendant change presence status for all users • System-wide internal directory and favorites
• External directories via Open Directory Services • Integration into MS Exchange calendar and public folders• XMPP based presence & chat support to external partners• Providing network-wide busy lamp indication on DSS Phone Keys• UC Smart Networking available for all deployments with network-wide Presence
Status, Call Status, Call Pick Up and Chat
UC Suite NetworkingX3/X5/X8 & Business S
UC Booster-Card and/ or –Server, Biz S
UC Smart NetworkingX1/X3/X5/X8 & Business S
No Booster Card/Server needed for up to 50 Users
(up to 250 for OpenScape Business S)
OpenScape BusinessSurvivability options
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Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machinesDetects server failures automatically, using a “heartbeat” on serversRestarts virtual machines almost instantly without human intervention on a different physical serverIn case of fail over Business S will restart immediately with existing configuration; no further licenses needed
VMware – High Availability
Dedicated Standard Industry ServerRedundant power supplyLinux SW based redundant hard disks (RAID) two physical HD’s recommendedECC RAM to detect and correct RAM errors
High Availability Server HW
OpenScape Business S to X1/X3/X5/X8 failover scenario, when OpenScape Business X1/X3/X5/X8 is used as gateway In case of Business S emergency, OS IP devices will automatically re-register via second standby registration setting towards existing X1/X3/X5/X8 systemVoice functionality can be used during the emergency mode
X1/X3/X5/X8 failover -survivability
OpenScape Business Survivability – It is your choice
VirtualizationEnabling IT so that it is always on
40Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
OpenScape Business S and UC Booster ServerSoftware based UC Solutions for SMB’s allowing Virtualization
Benefits and motivation of virtualized environments: Reduction of physical Server-Parks -> HW costs, Space
Re-organization due to server rank-growth (server farms got out hand)
Need of Centralized Management due to high number of applications
Enhanced reliability
Ease of Data Backup and Restore
Scalability
Monitoring
Re-use of old OS systems in a virtual environment
Green IT aspects (One Server needs less power)
Reduced Service Hours
OpenScape Business supports virtualization with
Unify
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OpenScape Business Supporting the key requirements of your Business
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Easy to installation & maintain: System that easily allows the implementation of UC, migration to IP and upgrades with little risk or complex installations
Scalable & Flexible: A simple Voice and UC solution that grows with your business
Mobility/Distributed Workforce: Experience independent mobility and collaborate anywhere
Management of Operational Costs: Investment protection by migration, flexible usage models either CAPEX or OPEX based , full cost control , full flexibility
Productivity and Customer Service: Boost employee productivity and get more done, while serving customers and employees even better to increase retention and loyalty
Support: Vendor-backed service support inclusive in product for added peace of mind
Key Advantages OpenScape Business
43
Investing in maximum flexibility for single or multisite environments
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
All-In-One Voice & UCPure Software or Appliance Based
• Award Winning Best-in-Class “All-In-One” UC & Voice Solution designed for SMBs
• Scales from 2-1,500 users, 2,000 in a network
• Support of any given end-customer infrastructure
• Appliance or software based, full virtualization, hosted or cloud based
• Ready for new IP based Services (ALL-IP)
• Service Support included to get latest Software & Upgrades
• Flexible Usage Options, either CAPEX or OPEX based please ask your UNIFY Partner for more information
OpenScape Business With UC for Small Medium Enterprises into the future
44Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Unify is the most trusted and credible supplier of communications worldwide, with specifically tuned and packaged solutions for SMBs
Flexible Installation
Social Collaboration Seamless Mobility
Scalable, reliable and secure
Contact Center
OpenScape Business
User Experience
User Management
Partner
Unify
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#Delighted Customer#Thanks Team :-)OpenScape Business –And you can even make calls with it
Thank you!
Unify
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myPortal SmartPowerful Solution optimized for smaller branches
47
Transfer calls and easy setup conference calls
Quick and live search options
Save space on your desktop, little App Icon
Have your favorites available at your fingertips. Click and dial out of your favorites
More efficient communication,
get in contact with your business partner quicker
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
myPortal SmartIncluding now Managed Conferences for up to 16 Users
48
Send invite to conference participants via eMail
Start Conferences by just a mouse click
Having an overview of all Conference Participants
More efficient communication,
get all your business partner
real quick in a conference call
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
myPortal SmartPowerful entry solution to step into the UC World
49
Create a call reminder and a notice per call,
Call Journal with missed, outgoing and incoming calls, callback just via mouse click, see if your colleague pick up the call or if it is redirected
Quick and visual access to your call journal with call reminderfunctionality. Never miss an important business call again
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
myPortal SmartPowerful entry solution to step into the UC World
50
Get in quick contact with colleagues with UC Smart Favorites and Chat option, see who is busy or not, pick up team calls from favorites
Get in quick contact with your colleagues and business partners by using chat and visual voicemail
Listen to your voicemail messages,, and listen to the most important voicemail first with visual voicemail
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
myPortal for Outlook Be more productive, communicate with a familiar und trusted tool
51
Outlook Calendar Integration
A familiar, single view of all emails, faxes, etc. in one portal
Install a simple plug-in to integrate myPortal with Outlook or “undock”toolbar
Presence status automatically changes based on keywords in your calendar
Minimize the missing of opportunities because they “slipped
through the cracks”
Little training required
Improved staff satisfaction
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Integrated presence managementIncrease productivity and satisfaction
52
Increase productivity
Decrease phone tag
See who is already on another call and “who is talking to” (deactivated by default)
Set presence status via your Outlook calendar
Voicemail changes automatically to reflect presence status, so external and internal users are presence-aware!
Provide individual written presence information
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Drag & Conferencing and Web CollaborationDecrease operational cost, increase productivity, save travel expenses
53
Eliminate 3rd party conferencing service
Reduce unnecessary travel expenses
Instantly start a voice conference & Web Collaboration incl. Desktop Sharing and Video directly from MS Outlook!
Drag & Drop internal and external contacts via the Favorites List
Visually manage call setup and save frequently used conferences
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
One-Number-ServiceIncrease productivity, decrease training costs
54
Never miss the key call
again!
Increase availability for
your terms
Keep your customers
happy
Control how calls are routed depending on your presence status
Give out one number, not 3, 4 or more
Set up specific rules for VIPs that override standard policy
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Directory Access Increase productivity and employee satisfaction
55
No more fumbling between multiple directories to collaborate
Save time and frustration
Imports:
Personal Directory: Outlook contacts
Company Directory: Corporate contacts via LDAP connect or import
External DB´s, like ODBC, SQL via OpenDirectory Service
Internal Directory: All OpenScape Business users that are directly entered into the OpenScape Business Network are automatically available
Find contacts quickly and easily with combined directory searching
Central directory covering contacts in all office locations including their current availability
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Personal NotificationsIncrease productivity, decrease training costs
56
Improve your customer responsiveness
Critical for sales reps, managers, and key employees
Always know when you have received an incoming voice or faxmessage
Choose how and when to be notified
Be informed and act accordingly
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Visual VoicemailIncrease productivity, improve workflow
57
Manageable access to current information
Never miss an important call
ONE system to log into
Prioritize voice messages. Know which message to respond to first before even listening to them.
Click and play to retrieve voice messages via phone or computer speakers
Send an email with a voicemail attached as a .WAV file
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Fax BoxIncrease productivity, improve workflow
58
Never miss a fax message (order, instruction, contract)
Secure, current and manageable information
One screen, one system
Receive, view, and manage fax messagesas they come in
Forward, save, and file fax messages as needed
Use a simple print driver for outgoing fax messages
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Instant MessagingIncrease productivity and employee satisfaction
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Collaborate better to speed up decision making based
accurate information
Quickly communicate with contacts from your Favorites list
Communicate in real time with multiple team members instead of waiting for emails
Call Pop-ups and Live Call RecordingIncrease response time and satisfaction
60
Faster response time
Keep track of customer issues
Be immediately informed when important calls come through
Record important live phone calls when you are already in a call
Start a web-collaboration session when you are already in a call
Start a conference out of a 2 way call
Forward caller information to the right colleague
Just send an auto answer message via eMail
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Personal AutoAttendantIncrease productivity, decrease training costs
61
Professional, automated
customer care
Intuitive interface requires little user training
When you are unavailable, allow your customers to talk to a colleague or assistant instead of going to voicemail
Simply click a button to record your personal menu
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Call JournalIncrease productivity, improve workflow & Teamwork
62
Eliminate need to log into multiple
voicemail systems
Improved customer service
Your call journal displays your call history. Don’t go crazy trying to remember who you have called and who you haven’t reached, yet
Easily track which customers, vendors, and other contacts with whom you need to get in touch
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Additional Call Information to recognize who has taken the call –improves Teamwork
Favorites ListIncrease productivity and employee satisfaction
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Increase productivity by
grouping contacts into
teams or projects
See who is available to
collaborate at a glance
See all your Favorites independent from their office location in one view; IM or call them with just a click
Dial a favorite via any number (office, mobile, etc.) directly with one click
Drag and drop your favorite people from any one of the combined directories
Integrated in Outlook or “undocked”
Click to Dial from any ApplicationIncrease productivity and improve response time
64Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Save time. Just click and dial!
Convenient for customer follow-up
Call a contact directly from a number that is displayed in any application
For example, dial a number from a customer mailing list in Word, a vendor number in your Internet browser, or customer in your CRM package (i.e. SalesForce.com)
Call Me!Increase Reachability and Responsiveness
65Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Better customer service
Improved team collaboration
Forward all incoming calls to your mobile or home number in 10 seconds
Never miss a call, and don’t worry about customers having to try reaching you at multiple numbers
Social Media IntegrationContact your business partners more efficient
66
Business Partner
Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Add your business partners to your favorites list
Expand availability to business partners
Extend thecommunication reach
Serve customers better
InternetChat with your external contacts and get their immediate feedbackSee current presence status and check if your contacts are available for a conference call
(IM Provider with XMPP Support)
OpenScape Business User
myAttendantIncrease productivity, decrease training costs
67Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
*Dependant on user granted permissions.
Powerful management tool for the receptionist, office
administrator, or team leader
Very little training required; intuitive interface
See the entire presence status of everyone in the company; manage and control calls
Transfer calls to staff who are available and can talk to customers immediately
View / change presence and manage voicemail for teams / workgroups. *
myAgent (Contact Center Client)Increase productivity, intelligent call routing capabilities
68Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.
Feature-rich contact center
with built-in presence overview of key employees
Improve customer service and first
contact resolution
Agent functions
Contact Center calls
Teaminformation
Arrange agent desktop controls
Hands-free controls
Integrated Presence
Thank you for your attention!
69Copyright © Unify Software & Solutions GmbH & Co. KG 2016. All rights reserved.