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OPENTOUCH VOICE AND UNIFIED COMMUNICATION SOLUTION
2
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Fixed Phone
Desktop
Tablet
Mobile Phone
Dedicated video
endpoint
MULTI-DEVICE CONVERSATIONS
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3
CHANGE THE CONVERSATION
What if I could
Enrich this interaction with video
What if I could
Add web conferencing to this interaction
What if I could
Add a participant working from home
What if I could
Add another participant from my Facebook page
What if I could
Shift this session seamlessly to the desk
What if I could
Call my team from my smartphone
4
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AGENDA
•Welcome
•OpenTouch overview
•Value proposition
•Architecture
•Conclusion
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MULTI-PARTY CONVERSATIONS
NATIVE CONFERENCING CONTINUITY ANYWHERE
SIMPLE AND EFFICIENT COMMUNITY COLLABORATION
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Fixed Phone
Desktop
Tablet
Mobile Phone
Dedicated video
endpoint
MULTI-DEVICE CONVERSATIONS
5 different device types for business users
ONE user license ONE application
To REACH the person I want To USE the device that suits me best To COMBINE most appropriate media
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MULTI-DEVICE CONVERSATIONS (CONT’D)
USER CENTRICITY CHOICE
TECHNOLOGY
SESSION CONTINUITY
1 2
TRANSPARENT
SESSION SHIFT
ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE
INDIVIDUAL ROUTING
USAGE
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TRANSPARENT MOVE BETWEEN DEVICES
08:12 am Heading to the office
08:28 am Sitting @ the desk
10:38 am Moving to another room
User centric routing of all calls No conversation interruption
13
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CONVERSATIONS OVER MULTIPLE MEDIAS
Peter the consultant
Kitty the expert
Chris the manager
Carla the road warrior
-
Remove distances for efficient collaboration Easy media escalation
scheduled video*
* Requires external MCU
Carla Holm: hi Chris can’t join, available tomorrow morning?
Carla Holm Started 6: 17p
on-line IM ad-hoc video
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MyIC Phone
MULTI-PARTIES CONVERSATION WITH OPENTOUCH
Manage end to end conversation Add participants Add participants through personal directory and social networks Virtual team federation over internet
Start a conversation with many parties
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
MULTI-DEVICE CONVERSATIONS WITH OPENTOUCH
MyIC Phone
Manage device proliferation One user for many devices Single user interface through Smart phone , tablets and new desk phones Seamless conversation between medias
Seamlessly move a conversation to your desk phone
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17
CHANGE THE CONVERSATION
What if I could
Remove all the Paper on desks People’s Name and Extension
LDAP
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18
CHANGE THE CONVERSATION
What if I could
Understand Tones and know
Vous pouvez demander le rappel automatique en
pressant le 5.
French person
You may request automatic callback by dialing 5.
English person
Vous pouvez demander le rappel
automatique en pressant
le 5.
What does it mean?
English person
19
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VIRTUALIZATION
Company 1 Company 2 Company 3
What if I could
Virtualize one Voice platform in many
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Vacation
Vacation
Absence message
ABSENCE MESSAGES
What if I could
Set Out of Office on Phone
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IP TOUCH PHONES
Bluetooth
XML Openness
Alphanumeric
Keyboard
802.1x Authentication
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NEW PHONES IP AND DIGITAL
8028/8029
8038/8039
8068/8068 BT
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
PRODUCTIVITY AT THE DESK
BENEFIT FROM 20+YEARS EXPERIENCE
SIP SIP IP TDM
IP IP
GE
GE GE
TOUCH
SCREEN
EXPERT
BUSINESS
TELEPHONY
INTUITIVE
EXPERIENCE
COST-EFFECTIVE
TECHNOLOGY
Open to
3rd-party
devices
SIP Analog fax
IP TDM GE IP TDM GE XML XML XML APP
BUSINESS
ENTRY-LEVEL
SIP
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COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
IP DECT
• ALWAYS REACHABLE
TDM & IP DEPLOYMENT TOPOLOGIES
NEW DEVICE WITH LARGER SCREEN
8232 DECT
HANDSET
8340 IP DECT AP
500/500EX
DECT HANDSET 8242 DECT
HANDSET
H2/2014:
NEW SET
25
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The smartphone experience
The deskphone robustness and
comfort
The application pod openness
INTRODUCING THE SMART DESKPHONE
31
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THE FACE OF CONVERSATION
Conversation Wall
The Stage
Community of Favorites
32
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THE FACE OF CONVERSATION
CHOOSE how you would like to contact someone Chat, Audio or Video calls, Data collaboration, Set a date
33
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THE FACE OF CONVERSATION
Drag and drop MULTIPLE PARTIES into the same conversation Audio, Video, Data conferencing
34
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THE FACE OF CONVERSATION
COLLABORATE effectively by sharing the documents under discussion Document sharing, Whiteboarding Concurrent video feed
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VISUAL COLLABORATION SOLUTIONS
Desktop Video / Personal Systems
PC Desktop UC Client
My IC Desktop
Phone-based Video Conferencing *
8082 MyIC Phone
iPad Client
OpenTouchTM
Conversation
Optimized Desktop Video Conferencing
System
LifeSize Unity 50
* Available in H1 2013
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37
OpenTouch Architecture
PSTN
Data Center 1
Large BR
Small BR
WAN
Data Center 2
PCS
OmniPCX Enterprise Flexible Architecture: IP, TDM, or Hybrid
High Scalability: 15,000 - 100,000
Centralized Apps: Mgmt, UC,CC…
Openness: 3rd party Apps & platforms
Infrastructure independent
Redundancy & High Availability
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38
Business Continuity – Remote Site Survivability
Passive Communication Server (PCS) :Provide telephony service continuity
in case of: Loss of duplicated Com Servers
OXE CS Main
OXE CS Standby
HQ / Main Datacenter
Branch A Branch C Branch B
DR Site
PCS
IP WAN
39
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Create 1 user = 150 parameters
Before: Management silos
Complex software release roll-out
Traditional past time performance
Create 1 user = 15 parameters
Simplified software roll-out
Real time server/network performance
After: Unified management
Move budget from support to transformation
Unified Management
40
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• Summary (Resource View) Domains (System View) Severity
• Operation (Resource discovered) Reporting Period selection
OMNIVISTA 8770 MONITORING & REPORTING
INNOVATIVE Services • Multi-device
• Multi-media
• Multi-party
• Simple catalogue
• RTU license model
• Simplified quote-to-cash
SIMPLE
• Consumption based model
• Flexible scalability (up & down)
• Flexible contracts (Bulk)
• HW agnostic virtualization
FLEXIBLE
ADAPTABLE
• Full Cloud (Transformation)
• Hybrid Cloud CPE + Cloud (Overlay)
• Mix of IP/TDM
OUR VALUE PROPOSITION / POSITIONNING
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42
1. User centric vs. device centric
2. SIP at the core
3. Same solution runs on premises, hosted or hybrid
4. Converged – User & Services – management
5. Integrated Video
6. OXE investment protection
7. Cost effective mid market solution
WHY OPENTOUCH
44
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