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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
OpenTouch: the Unified Communication Solution of Choice
Dr. Jack Jachner Alcatel-Lucent
Enterprise Connect March 2013
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
WHO ARE YOU TRYING TO REACH?
Desktop
Dedicated video
endpoint
Mobile
Phone
Tablet
Fixed Phone
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REACH THE CONTACT
ALLOW THEM TO CHOOSE THE DEVICE
ESCALATE TO THE MOST EFFICIENT MEDIA
…OFFERING CONVERSATION FLEXIBILITY
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
USER FOCUSED EXPERIENCE
Any Phone
Desktop
Tablet
Mobile Phone
Video endpoint
5 different device
types for business users
One Communications
Environment
To REACH the person I want
To USE the device that suits me best To COMBINE most appropriate media
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CHOICE OF DEVICE -- MULTI-DEVICE CONVERSATION
USER CENTRIC NOT DEVICE CENTRIC DEVICE CHOICE
TECHNOLOGY
SESSION CONTINUITY
1 2
TRANSPARENT
SESSION SHIFT
ALWAYS REACHABLE, CONTINUOUS AND EFFICIENT USER EXPERIENCE
INDIVIDUAL ROUTING
USAGE
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
4068
Gb
4008
4019 4029 4039
4018 4028
Gb
4038
Gb
400 500/500ex 8232 8118 8128
8082
MyIC Phone
8002
8012
CHOICE of COMPLETE DESKTOP FAMILY
IP or TDM, WIRED or WIRELESS, PHYSICAL or SOFT
IP
DIGITAL
DECT WIFI
APPLICATION / SIP
ANALOG
BYOD SOFTPHONE
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OPENTOUCH CONVERSATION: QUALITY OF EXPERIENCE
VISUALLY ELEGANT ONE-TOUCH CONTROL
COMMUNICATIONS WALL
THE STAGE
FAVORITES • Past conversations (voice/video/IM) • missed ones (including voice mail) • Active conversations • Scheduled conferences
•where you start to converse with and collaborate…
• Quick access to your preferred contacts, including presence
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CHOICE OF CONVERSATION -- MULTI-MEDIA CONVERSATIONS
EASY ESCALATION ACCESS & PERFORMANCE FOR ALL EMPLOYEES NATIVE
MULTI-PARTY AND MULTI-DEVICE
SESSION CONTINUITY ADDING MEDIA
ON THE MOVE
AT THE OFFICE
FROM HOME
MEETING ROOM
SIMPLE AND EFFECTIVE COLLABORATIVE TEAMWORK
IN 1 CLICK
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COPYRIGHT © 2013 ALCATEL-LUCENT. ALL RIGHTS RESERVED.
A SINGLE SOLUTION FOR A SPECTRUM OF NEEDS
User Centric Multi-device Smart Deskphone
Business Legacy & IP Telephony
Unified Comms &
Collaboration
Mobility
Conferencing Visual
Collaboration
Contact Center
Unified Management
OpenTouch
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OPENTOUCH INNOVATION MULTIPLE INTEGRATED SERVICES SOFTWARE BASED HYBRID CONNECTIVITY – IP/TDM HYBRID DEPLOYMENT – CLOUD>CPE
….THE SOLUTION REMAINS CONSISTENT
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COLLABORATIVE CONVERSATIONS OpenTouchTM INNOVATION
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COLLABORATIVE CONVERSATIONS OpenTouchTM INNOVATION
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A COMPREHENSIVE SOLUTION THAT ENABLES CARRIERS, CLOUD
SERVICE PROVIDERS AND SYSTEMS INTEGRATORS TO DELIVER AN UCAAS OFFER THAT PROVIDES A SECURED AND PRIVATE NEW EXPERIENCE TO
ENTERPRISES (20-5000 USERS)