SSBC 1
Operational Risk,
Business Continuity &
Crisis Management
Philosophy, Methodology and
Implementation
Airport Authority Hong Kong
Hong Kong International Airport
Two runways 3,800m
24 / 7 operations
63 movements / hour
59 frontal, 27 remote,
13 temporary, 36 cargo
& 14 maintenance /
long term parking
stands
2011 throughputs
Passenger : 53.9m
Cargo : 3.9m tonnes
Movements : 334k
SSBC 2
12 Months up to Dec 2011 Throughput
International Passengers
Third Busiest in the World
Source : Airports Council International
64.69
55.6752.75
50.19 49.68 49.48
45.43
35.01 34.5432.45
0
10
20
30
40
50
60
70
LONDON (LHR)
PARIS (PAR) HONG KONG (HKG)
DUBAI (DXB) AMSTERDAM (AMS)
FRANKFURT (FRA)
SINGAPORE (SIN)
BANGKOK (BKK)
INCHEON (ICN)
MADRID (MAD)
Passenger Thro
ughput
(in m
illio
ns)
12 Months up to Dec 2011 Throughput
International Cargo
Busiest Airport in the World
Source : Airports Council International 3941
24842288
21992084
1899 18651731
1612 1598
0
500
1000
1500
2000
2500
3000
3500
4000
HONG KONG (HKG)
INCHEON (ICN)
SHANGHAI (PVG)
DUBAI (DXB) FRANKFURT (FRA)
TOKYO (NRT) SINGAPORE (SIN)
ANCHORAGE (ANC)
TAIPEI (TPE) MIAMI (MIA)
Ca
rgo
Th
rou
gh
pu
t (in
'0
00
)
Strategic Geographical Location
Half of the world’s
population lives within 5
hours’ flying time from
Hong Kong
5
Extensive Air Network
about 900 daily aircraft movements
6
HKG
HKIA Risk Landscape : Multi-facet Threats
SARS
Human Swine Influenza
Infectious diseases
Industrial actions
Civil unrest
Adverse weather
SSBC 7
Aircraft accident
Hijack
Sabotage
Explosive devices
Suicide bombs
Surface-to-air missiles
Cyber crimes
Inherent Risks
Risks associated with flying cannot be eliminated entirely
SSBC 8
Inherent Risks
CX 780 SUB/HKG
SSBC 9
ICAO
International
Standards &
Recommended
Practices
SSBC 10
• Highly regulated industry
• Issues Aerodrome License
Emergency Procedures Manual • Stipulated and approved by CAD
• Amendments to be approved by CAD
Regulatory Compliance Framework
HKIA Risk Management Philosophy
Validated measures in place :
To enable an immediate, pre-planned, proactive
and validated response to any foreseeable and
probable disruptions in order to minimize negative
impacts to the Authority’s operations, reputation
and profitability
SSBC 11
Risk Management Strategy Holistic approach to
managing risks :
Structured, multi-
layered approach to
business continuity
planning
Integrating crisis
responses amongst all
major stakeholders
Expediting recovery
back to normal
operations SSBC 12
Emergency Procedures Manual
: EPM
SSBC 13
Emergency Procedures Manual : Tables of Content
Volume 01 • Aircraft accidents
• Ground incidents
• Fuel spillage
• Aircraft recovery
Volume 02 • Security related scenarios
Volume 03 • Fire scenarios
• Dangerous goods
• Weather related scenarios
• Landside transport emergencies
• No Land Link
• Public health emergencies
• Flight rescheduling control system
Mandated by the aviation regulator
Reference document by which HKIA responders conduct
their internal planning
Primary focus on incident-specific operational responses
Operational procedures from start of an incident to its
conclusion
AEC Activation Example : Aircraft Accident
Effective and coordinated management of : Information
Resources
Command, control, coordination & communication centre for airport response On-scene : Rescue Leader – Airport Fire Contingent
Airport community response : AEC – Airport Authority
Government response : EMSC – Security Bureau
Coordination of media response Airline’s response
Airport community + Government responses
Maintain business continuity and recovery
SSBC 14
Emergency Response Compliance
Most airports work toward compliance to
Regulatory Minimum Standards e.g.
Crash & rescue field exercise to be held once
every 2 years
SSBCE 15
Going Beyond Compliance
HKIA works beyond regulatory compliance
Preventive plans to avoid disruptions
Crisis management plans to manage the crisis
Business continuity plans to maintain airport
operations during the crisis
Post-incident business recovery plans to efficiently
recover airport operations after the crisis
SSBCE 16
SSBC 17
HKIA Business Continuity Coverage
Emergency
and
accident
(EPM)
Airport business continuity
(BCM)
BCM Table of Content
SSBCE 18
Business Continuity Manual
Access Control System Aircraft Loading Bridge
Baggage Handling System Aircraft Parking Aids
Crowd Management Automated People Mover
Flight Information Display System Emergency Generators
Flight Rescheduling Control System Lifts & Escalators
Prolonged Red Lightning Warning System Seawater Provision, Chiller & Mechanical
Building Management System (MBMS)
Terminal Evacuation & Recovery No Land Link
Landside Security Traffic Control & Surveillance, Car Park
Vehicle Access Control System
Into-plane Refuelling System Trunk Mobile Radio
Imminent Security Threat Water & Sewage Systems
HKIAT Office Contingency Plan Airfield Ground Lighting System
HKIA Post-Incident Recovery Plan Airfield Runway System
Typhoon Preparations & Recovery Fixed Ground Power System
Public Health Emergencies General Building Management System
(GBMS) & Supervisory Control And Data
Acquisition (SCADA)
Power Distribution System
Linkages between BC Manual &
Emergency Procedures Manual
SSBC 19
Real Time Operations
Severity of impact of
a crisis over time
Operational response
procedures covered by
Emergency Procedures
Manual
Preventive procedures
covered by departmental
plans and the Business
Continuity Manual
Recovery procedures
covered by departmental
plans and the Business
Continuity Manual
Emergency Procedures Manual
& Business Continuity Manual
EPM Signal 8 & above
Operational
procedures Secure aircraft, airbridges, etc.
BCM Caring for stranded passengers
Ensure F&B available in Terminals
Coordinate on available
transportation, etc. SSBC 20
BCM
Recovery actions
after passage of
Typhoon FIDS
FRCS
BHS
Crowd management
AEL/bus/ferry coordination
BCM
Coordination prior to
Typhoon’s arrival Weather briefings
Crowd management
Traffic coordination
F&B preparations
Care Team standby
AEC standby
Incident & Crisis Management Establish an IAC and AEC
SSBC 21
Integrated Airport Center (IAC) & Airport Emergency Center (AEC)
Coordination Between IAC & AEC
SSBC 22
Real Time Operations
Integrated Airport
Centre
Integrated Airport
Centre Airport
Emergency
Centre
Severity of
impact over
time
AEC Activation Example : BCP Weather
SSBC 23
3 to 4 days before
typhoon expected
to hit HKG
Daily coordination with HKO
About 1 day before
anticipated raising
of No. 3 storm
signal
Organize HKIA community-wide
weather briefing & airport
coordination meeting; preparations
include crowd management set-
ups, F&B outlets stocking up, etc.
Upon raising of
No. 3 signal
Activation of AEC; manned by AA
staff only
If No. 8 or higher
signal
Full manning by all stakeholders
(AOC, GHA, Police, CAD, AVSECO,
etc.)
Lowering of storm
signals
AEC as coordination center for
recovery; crowd management,
FIDS updates, FRCS, etc.
SSBC 24
Risk & Business Continuity Process
An iterative process consisting of defined sequence of
steps that enables continuous improvement.
Summary
Scope of risk management, business
continuity & crisis management ranges far
and wide through HKIA community
Works across functional and company
boundaries
Aims to maintain the flows of passenger,
baggage, cargo, aircraft and information
For the benefit of all in HKIA community
SSBC 25
Thank-you
SSBC 26