Download - Organisational Communication
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Organisational Communication
The Why? and How?
Of it!!
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What is an organisation?
• Only the firm, bank, hospital or school?
• Organised society?• Family?• A structured group • It has advantages• The only thread is communication
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Organisational structure
• Hierarchial pyramid
• Communication relationships
• Flattened structure, Teams
• Centralised networks– Chain– Inverted Y– Leader centred wheel
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Organisational structure
• Decentalised networks– A circle– Open com
• Informal networks– Gossip chain– grapewine
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Communication as a Necessity
TELL THEM I AM HERE!!• In the beginning• At home • In the society
sender Receiver/s
message
medium
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Kinds of Communication
• Verbal communication– Oral Communication – Phone– Public speaking– Meetings
• Non Verbal Communication– The persona– Body language– Facial feelings and Eye
Contact
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In an Organisation
• We have common Goals• Plan, Execute, Evaluate• Deal with people• Team and Network• Attitudes
•Downward
•Upward
•lateral
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Hierarchy
• Upward– Reports,Data,Suggestions– Information for decision making
• Downward– Requests, requirements– Directives, comments
• Lateral – Contribution, explanation, cooperation
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Upward Communication
• Communication with the higher ups – Solutions please!!
•Time is important•Appointment &Agenda •Be Precise•Give Accurate Information•Clarify your point of view•Don’t Assume•Filtering problem, distortion
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Downward Communication
• Top – Down Activity • Policies and decisions,• Targets and feed back!• Don’t be Rude• Listen to people • Seek clarification• Value the input• Be empathetic• Convince or activate• Last word yours!
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Crosswise Communication
• You with colleagues
• No loose talk• Rumors will spread• Neither less nor more
• Develop Relations• Give Feedback• Share Information• Avoid Arguments
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Argument Vs Discussion
• Heat• Closed mind• Ignorance• Express Temper• Who is Right?
• Light• Open mind• Knowledge• Logic• What is Right?
•Question
•Confrontation?