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Jary CarterCo-Founder and CEO of OroCRM@JaryCarter
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Real LifeChallenges
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You need your customers more than they need you!1
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Customers share more information than they ever have.2
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Technology doesn’t always play nicely.3
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The only source of
sustainable competitive advantage:
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Create a better
Customer Experience.
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Customer Interaction
• Discover• Evaluate• Buy• Access• Use• Get Support• Leave• Re-Engage
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3 Levels of Customer Experience
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3 Levels of Customer Experience
MEETS NEEDS
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3 Levels of Customer Experience
MEETS NEEDS
EASY
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3 Levels of Customer Experience
MEETS NEEDS
EASY
ENJOYABLE
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Marketing
Sales
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Marketing
SalesRelevant Customer Interaction
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Marketing
Sales
Multi-Channel view of customers.
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Flexibility - Match OroCRM to YOUR exact business process.
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Dashboards and Reporting
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