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Patient Profiling
Carole AdebayoHealth Intelligence Manager
&Pauline Mitchell
Patient Profiling Development Officer
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Princes Park Health Centre
• Personal profile details• Patient satisfaction• Health & ill health experience• Ethnic classification• Socio-economic status• Language use & literacy• Lifestyle choices• Social Security benefit use & eligibility
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• General Health• Religion• Ethnic Group• Carer Information• Country of Birth• Spoken Language• Read Language• Updated addresses and
personal Details
Patient Profiling Questionnaire
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• Embedded in the IM&T Department• Commended by the Commission for
Racial Equality as the Gold Standard for ethnicity monitoring in Primary Care.
• Pivotal To Central Liverpool Primary Care Trusts Diversity Equality Scheme.
Patient Profiling
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• 62 Practices
• 29 Practices Profiled
• 11 profiling ongoing
Response Rate
• Average 56%
• Varies from 46% to 68%
Approximately 140,000 patients have received a Patient Profiling questionnaire
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How• Meet with GPs and Practice Managers• Presentation to Staff – How - Why• 2 Mail outs to Patients aged 16+• Data entered onto Practice Clinical
System• Data extracted• Feedback presentation & written report• Practice continue to register new
patients• PP team send questionnaire to all
patients turning 16 each year
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EMIS
LV
PCS
IPS
Vision
ISOFT
Synergy
Clinical Systems
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IPS Vision
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To DatePatient’s from
• 147 Countries• 82 Spoken languages• 48 Read languages• 54 Religions
PP Data 2004
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Health Equity Action Team / Patient Profiling
Central Liverpool NHS Primary Care Trust
Patient Profiling
Purpose
• To improve overall service provision by supporting Primary Care providers with information collected locally on CHD, Diabetes, Smoking and Obesity and identify factors impacting on access and utilisation of services
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Central Liverpool NHS Primary Care Trust
Patient Profiling• To reduce inequalities in health by
developing health equity audit tools for practitioners to use in each individual practice
1Agree partners &
issues
3
4
5
Service Delivery
Investment &
Secure changes in
Agree High Priorities
Agree
local actions,
narrow gap
Equity Profile
Identify Gaps
Compare:Area Age
Ethnicity Economic Gender
Health Equity Audit cycle
DOH
2
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Health Equity Action TeamPatient Profiling
Patient Profiling
Looking at;
1. Practice Population Characteristics
2. Specified Health / Risk Factors
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Central Liverpool NHS Primary Care Trust
Practice Population Characteristics
Total GP PopulationProfiled Patients – from the age of 16
Age StructureGenderWhere they live
Need for Interpreter / TranslatorThose that do not Reading any LanguageMain Languages Read
Patient Profiling
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Central Liverpool NHS Primary Care Trust
Specified Health / Risk Factors
Currently looking at Diabetes, CHD, Smoking and Obesity
Cross referencing – e.g CHD & Smoking, Diabetic & Obese
Relating each to age, ethnicity, religion, spread and language
Looking for possible gaps e.g between male and female in certain age groups
Patient Profiling
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Central Liverpool NHS Primary Care Trust
Uses Patient Profiling
Patient InvolvementLinks to Smoking CessationGeographical ProfileInequalities TargetingIdentify Hot SpotsHealth PromotionService improvement
Patient Profiling
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Central Liverpool NHS Primary Care Trust
Conclusion
It is live information about people accessing our PCT.
It can be used to plan, organise and deliver service.
It is only as good as the information put into it.
It is not a magic tool and will not solve general issues.
It is brilliant in identifying / targeting the gaps in population, service, access etc.
Patient Profiling