Download - Pawn Fathers - A Consulting Project
![Page 1: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/1.jpg)
PAWN FATHERSCONSULTING
PRESENTATIONKarthika Appiah, Lexi Bagnell,
Charles Phon, Asya Pribus, Briana SooHoo
March 10, 2012
![Page 2: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/2.jpg)
PRESENTATION OBJECTIVES
Situation Analysis
Deliverables
Implementation Timeline
![Page 3: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/3.jpg)
DELIVERABLES
WORK AREA #1
Financial Analysis
Web Asses. & SEO
Org.
Restructure
Recruiting & Hiring
Training
Incentive Programs
WORK AREA #2
![Page 4: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/4.jpg)
FINANCIALS
$
![Page 5: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/5.jpg)
CurrentAR Days Outstand-ing
Inventory Turns Debt to EquityRESEARCH
?
![Page 6: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/6.jpg)
Expansion
![Page 7: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/7.jpg)
RECOMMENDATION
Hire a bookkeeper
![Page 8: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/8.jpg)
WEBSITE ASSESSMENTImproving Online Presence
![Page 9: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/9.jpg)
![Page 10: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/10.jpg)
![Page 11: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/11.jpg)
RECOMMENDATIONS
store addresses | hours of operation
![Page 12: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/12.jpg)
RECOMMENDATIONS
Bring website maintenance in-house
Use Cascading Style Sheets
![Page 13: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/13.jpg)
SEARCH ENGINE OPTIMIZATION
Increasing Search Relevance
![Page 14: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/14.jpg)
RECOMMENDATIONS
Pawn Fathers – A Family Business
Pawnbrokers - Everett, WA | Pawn Fathers
90 Day Cash Loans. Selling new and used jewelry, firearms, tools, electronics, instruments, and more. Nothing but the
best!
Improve Title Tag
Create a Meta Tag
Pawn Fathers – A Family Business
![Page 15: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/15.jpg)
HUMAN RESOURCESOverview
![Page 16: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/16.jpg)
Organizational Structure
Recruiting and Hiring
Training Process
Motivation & Job Satisfaction
Incentive Program
Other Programs
![Page 17: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/17.jpg)
PRIMARY RESEARCH
interviews
lack of
![Page 18: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/18.jpg)
Job Satisfaction
Variety
Identity
SignificanceAutonomy
Feedback
PRIMARY RESEARCH
motivation
money as a motivator
surveys
![Page 19: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/19.jpg)
HUMAN RESOURCESOrganizational Structure
![Page 20: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/20.jpg)
CURRENT SITUATIONJanuary 2012
Supervisor (3)Pawnbrokers (14)
Owner & Assistant Manager
across all stores
![Page 21: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/21.jpg)
SECONDARY RESEARCH
improve
to increase
![Page 22: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/22.jpg)
RECOMMENDATION
One Store Location
Chain of Command
Organizational Structure
![Page 23: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/23.jpg)
RECOMMENDATION
Sales
Store
Company General Manager
Store Manager
Pawn Broker (5)
Store Manager
Pawn Broker (5)
Store Manager
Pawn Broker (5)
Book-keeper
![Page 24: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/24.jpg)
IMPLEMENTATION
assign employees
meet with employees
evaluate
unsatisfactory
satisfactory
reevaluate
satisfactory
unsatisfactoryrehire
![Page 25: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/25.jpg)
HUMAN RESOURCESRecruiting & Hiring Process
![Page 26: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/26.jpg)
CURRENT SITUATION
![Page 27: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/27.jpg)
SECONDARY RESEARCH
source of passive
candidates
higher quality
candidates
bonus serves as morale booster
cheaper recruiting
tool
![Page 28: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/28.jpg)
RECOMMENDATION
Employee Referral Program
![Page 29: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/29.jpg)
HUMAN RESOURCESTraining Program
![Page 30: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/30.jpg)
CURRENT SITUATION & RESEARCH
“Training is hands on, you’re put out on the floor and you get help if you want to.”
“Have personal training with other employees and managers.”
“Everyone helps, you follow what everyone else does.”
![Page 31: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/31.jpg)
RECOMMENDATION
Smart Pawn Certification
New Hire Training
Employee Led Training Sessions
![Page 32: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/32.jpg)
HUMAN RESOURCESIncentive Program
![Page 33: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/33.jpg)
CURRENT SITUATION
Monthly Bonuses
Product Quotas
![Page 34: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/34.jpg)
RECOMMENDATIONS
Quarterly Bonus Program
![Page 35: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/35.jpg)
HUMAN RESOURCESMotivation and Job Satisfaction
Programs
![Page 36: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/36.jpg)
RECOMMENDATION
Awards Board
Employees Work Cross- Department
![Page 37: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/37.jpg)
IMPLEMENTATION TIMELINE
APRIL MAY JUNE JULY
bookkeeper
website & SEO
organizational structure
referral prgm
training program
awards program
incentive prgm
![Page 38: Pawn Fathers - A Consulting Project](https://reader033.vdocument.in/reader033/viewer/2022061115/5462ff10b1af9f92238b5240/html5/thumbnails/38.jpg)
THANK YOUQuestions