Download - Performance Platform Presentation
Service dashboards Get a dashboard About Prototypes Blog
Performance
Benefits
Births, deaths, marriages and care
Business and self-employed
Citizenship and living in the UK
Crime, justice and the law
Disabled people
Driving and transport
Education and learning
Employing people
Environment and countryside
Housing and local services
Money and tax
Passports, travel and living abroad
Visas and immigration
Working, jobs and pensions
Services and information
How governmentworks
Departments
Worldwide
Policies
Publications
Announcements
Departments and policy
This is a new service. Help us improve it — tell us about yourself
Get a dashboard
If you work on a government service, wecan help you create a dashboard. Find outhow your service is performing and how itcan be improved.
Email [email protected]
Help Cookies Contact Cymraeg Built by the Government Digital Service
© Crown copyright
GOV.UK BETA
Our performance
Our statistics show you how government services aredoing, like how much they cost to run and how manypeople use them.
We show the latest information about a service as soon asit becomes available. This lets you see how particularservices are doing right now.
Detailed dashboards
22Carer's Allowance applications
Certificate to get married abroad:payments
Civil claims: evicting a tenant usingaccelerated possession
Digital Marketplace
Document legalisation: payments fordrop-off service
Document legalisation: payments forservice by post
Driving licence views
G-Cloud
Lasting Power of Attorneyregistrations
Licensing
Patent renewals
Practical driving test (public users)
Practical driving test bookings
Practical driving test changes andcancellations
Prison visit bookings
Register a birth abroad: payments
Register a death abroad: payments
SORN (Statutory Off RoadNotification) applications
Vehicle tax renewals
Voter registration
Waste carrier registration
Service groups
Vehicle licensing
Services providing regularly updated, detailed data to GOV.UK
Service dashboards
Overview dashboards
84
Services providing quarterly data to GOV.UK
View all services
Activity dashboards
39Activity on the Performance Platform
Attorney General's Office
Cabinet Office
Department for Business, Innovationand Skills
Department for Communities andLocal Government
Department for Culture, Media andSport
Department for Education
Department for Environment, Foodand Rural Affairs
Department for InternationalDevelopment
Department for Transport
Department for Work and Pensions
Department of Energy and ClimateChange
Department of Health
Driver & Vehicle Licensing Agency
Driver & Vehicle Standards Agency
Driving Standards Agency
Environment Agency
Foreign & Commonwealth Office
HM Prison Service
HM Revenue & Customs
HM Treasury
Home Office
Maritime & Coastguard Agency
Ministry of Defence
Ministry of Justice
Northern Ireland Office
Office of the Advocate General forScotland
Office of the Leader of the House ofCommons
Office of the Leader of the House ofLords
Prime Minister's Office, 10 DowningStreet
Scotland Office
The Charity Commission
The Deputy Prime Minister's Office
UK Export Finance
UK Trade & Investment
UK Visas and Immigration
Vehicle & Operator Services Agency
Wales Office
Web traffic on our site, including a look at how our content is being used.
GOV.UK site activity overview
Department activity dashboards
GOV.UK activity dashboards
An overview of all transaction-basedservices the government provides.
View all services
Transactions Explorer
All content is available under the Open Government Licence v2.0, except where otherwisestated
GDS@_rossio_
We’re giving each service a dashboard like this…
Service dashboards Get a dashboard About Prototypes Blog
Performance
Performance Department for Work and Pensions
Visit this service
Apply for Carer's
Allowance
Improve this dashboard
If you work on this service, we canhelp you add more data to thisdashboard.
Email [email protected]
Department:
Department for Work and Pensions
User:
Individuals
Service costs paid by:
Taxpayers
Notes on costs
New claims involve several interactions with the
applicant and third parties such as medical staff to, for
example, assemble evidence to validate identity and
eligibility in line with benefit regulations and fraud
avoidance strategies, issue NI numbers if the applicant
does not have one, and deal with any appeals against the
decisions made.
The costs are for the financial year 2012 to 2013 and
represent the total cost for all aspects of processing an
application up to the point that payments commence.
The ongoing costs of maintaining the claim after this
point have been separately shown against the
transaction type 'CA: claims maintained'.
The costs of these various interactions are aggregated
and averaged to give a cost per application and this is
presented on a fully absorbed basis but excluding
investment (change) costs. DWP is introducing changes
to improve the accuracy of IT cost apportionment.
Other notes
The number of transactions given is the annual number of
applications processed, whether successful or not.
Benefits
Births, deaths, marriages and care
Business and self-employed
Citizenship and living in the UK
Crime, justice and the law
Disabled people
Driving and transport
Education and learning
Employing people
Environment and countryside
Housing and local services
Money and tax
Passports, travel and living abroad
Visas and immigration
Working, jobs and pensions
Services and information
How governmentworks
Departments
Worldwide
Policies
Publications
Announcements
Departments and policy
Dashboard
Carer's Allowance
applications
This dashboard shows information about how the Carer's Allowance applications
service is currently performing.
Visit this service
Apply for Carer's Allowance
Carer's Allowance (CA) is a regular payment for carers
to help look after someone with substantial caring
needs - involving at least 35 hours a week.
Is there anything wrong with this dashboard?
Help Cookies Contact Cymraeg Built by the Government Digital Service
© Crown copyright
GOV.UK BETA
Transactions per year
241kApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Total cost
£14.9mApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Cost per transaction
£62.00Apr 2013 to Mar 2014
0% ● Jan to Dec 2013
33users online now
Live service usage
Live number of users on any page within the service
Users over past 24 hours0
50
0
50
Applications breakdown
Paper form and digital applications over time27 Oct to 2 Nov 2014
Total:
5,367
Paper form2,355 (43.9%)
Digital3,012 (56.1%)
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
27 Oct to 2 Nov 2014
56.1%
Digital take-up
Proportion of applications made using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
30m 55s
Time taken to complete transaction
The mean length of time taken for users to complete an application.
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0m
15m
30m
27 Oct to 2 Nov 2014
89.1%(1275 total responses)
User satisfaction
Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
66.9%
Completion rate
Proportion of users who start and complete their application using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
Users at each step
Number of users who completed important steps of the transaction last week
About you About the care you provide Other money Consent and declaration Application complete
4,459
3,6173,240 3,134 2,983
30 days 24 hours
Service availability
3 Nov 2014
0.41s
3 Nov 2014
99.3%
Page load time
Uptime
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0s
0.5s
1s
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0%
50%
100%
All content is available under the Open Government Licence v2.0, except where otherwisestated
Service dashboards Get a dashboard About Prototypes Blog
Performance
Performance Department for Work and Pensions
Visit this service
Apply for Carer's
Allowance
Improve this dashboard
If you work on this service, we canhelp you add more data to thisdashboard.
Email [email protected]
Department:
Department for Work and Pensions
User:
Individuals
Service costs paid by:
Taxpayers
Notes on costs
New claims involve several interactions with the
applicant and third parties such as medical staff to, for
example, assemble evidence to validate identity and
eligibility in line with benefit regulations and fraud
avoidance strategies, issue NI numbers if the applicant
does not have one, and deal with any appeals against the
decisions made.
The costs are for the financial year 2012 to 2013 and
represent the total cost for all aspects of processing an
application up to the point that payments commence.
The ongoing costs of maintaining the claim after this
point have been separately shown against the
transaction type 'CA: claims maintained'.
The costs of these various interactions are aggregated
and averaged to give a cost per application and this is
presented on a fully absorbed basis but excluding
investment (change) costs. DWP is introducing changes
to improve the accuracy of IT cost apportionment.
Other notes
The number of transactions given is the annual number of
applications processed, whether successful or not.
Benefits
Births, deaths, marriages and care
Business and self-employed
Citizenship and living in the UK
Crime, justice and the law
Disabled people
Driving and transport
Education and learning
Employing people
Environment and countryside
Housing and local services
Money and tax
Passports, travel and living abroad
Visas and immigration
Working, jobs and pensions
Services and information
How governmentworks
Departments
Worldwide
Policies
Publications
Announcements
Departments and policy
Dashboard
Carer's Allowance
applications
This dashboard shows information about how the Carer's Allowance applications
service is currently performing.
Visit this service
Apply for Carer's Allowance
Carer's Allowance (CA) is a regular payment for carers
to help look after someone with substantial caring
needs - involving at least 35 hours a week.
Is there anything wrong with this dashboard?
Help Cookies Contact Cymraeg Built by the Government Digital Service
© Crown copyright
GOV.UK BETA
Transactions per year
241kApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Total cost
£14.9mApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Cost per transaction
£62.00Apr 2013 to Mar 2014
0% ● Jan to Dec 2013
33users online now
Live service usage
Live number of users on any page within the service
Users over past 24 hours0
50
0
50
Applications breakdown
Paper form and digital applications over time27 Oct to 2 Nov 2014
Total:
5,367
Paper form2,355 (43.9%)
Digital3,012 (56.1%)
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
27 Oct to 2 Nov 2014
56.1%
Digital take-up
Proportion of applications made using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
30m 55s
Time taken to complete transaction
The mean length of time taken for users to complete an application.
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0m
15m
30m
27 Oct to 2 Nov 2014
89.1%(1275 total responses)
User satisfaction
Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
66.9%
Completion rate
Proportion of users who start and complete their application using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
Users at each step
Number of users who completed important steps of the transaction last week
About you About the care you provide Other money Consent and declaration Application complete
4,459
3,6173,240 3,134 2,983
30 days 24 hours
Service availability
3 Nov 2014
0.41s
3 Nov 2014
99.3%
Page load time
Uptime
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0s
0.5s
1s
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0%
50%
100%
All content is available under the Open Government Licence v2.0, except where otherwisestated
Service dashboards Get a dashboard About Prototypes Blog
Performance
Performance Department for Work and Pensions
Visit this service
Apply for Carer's
Allowance
Improve this dashboard
If you work on this service, we canhelp you add more data to thisdashboard.
Email [email protected]
Department:
Department for Work and Pensions
User:
Individuals
Service costs paid by:
Taxpayers
Notes on costs
New claims involve several interactions with the
applicant and third parties such as medical staff to, for
example, assemble evidence to validate identity and
eligibility in line with benefit regulations and fraud
avoidance strategies, issue NI numbers if the applicant
does not have one, and deal with any appeals against the
decisions made.
The costs are for the financial year 2012 to 2013 and
represent the total cost for all aspects of processing an
application up to the point that payments commence.
The ongoing costs of maintaining the claim after this
point have been separately shown against the
transaction type 'CA: claims maintained'.
The costs of these various interactions are aggregated
and averaged to give a cost per application and this is
presented on a fully absorbed basis but excluding
investment (change) costs. DWP is introducing changes
to improve the accuracy of IT cost apportionment.
Other notes
The number of transactions given is the annual number of
applications processed, whether successful or not.
Benefits
Births, deaths, marriages and care
Business and self-employed
Citizenship and living in the UK
Crime, justice and the law
Disabled people
Driving and transport
Education and learning
Employing people
Environment and countryside
Housing and local services
Money and tax
Passports, travel and living abroad
Visas and immigration
Working, jobs and pensions
Services and information
How governmentworks
Departments
Worldwide
Policies
Publications
Announcements
Departments and policy
Dashboard
Carer's Allowance
applications
This dashboard shows information about how the Carer's Allowance applications
service is currently performing.
Visit this service
Apply for Carer's Allowance
Carer's Allowance (CA) is a regular payment for carers
to help look after someone with substantial caring
needs - involving at least 35 hours a week.
Is there anything wrong with this dashboard?
Help Cookies Contact Cymraeg Built by the Government Digital Service
© Crown copyright
GOV.UK BETA
Transactions per year
241kApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Total cost
£14.9mApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Cost per transaction
£62.00Apr 2013 to Mar 2014
0% ● Jan to Dec 2013
33users online now
Live service usage
Live number of users on any page within the service
Users over past 24 hours0
50
0
50
Applications breakdown
Paper form and digital applications over time27 Oct to 2 Nov 2014
Total:
5,367
Paper form2,355 (43.9%)
Digital3,012 (56.1%)
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
27 Oct to 2 Nov 2014
56.1%
Digital take-up
Proportion of applications made using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
30m 55s
Time taken to complete transaction
The mean length of time taken for users to complete an application.
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0m
15m
30m
27 Oct to 2 Nov 2014
89.1%(1275 total responses)
User satisfaction
Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
66.9%
Completion rate
Proportion of users who start and complete their application using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
Users at each step
Number of users who completed important steps of the transaction last week
About you About the care you provide Other money Consent and declaration Application complete
4,459
3,6173,240 3,134 2,983
30 days 24 hours
Service availability
3 Nov 2014
0.41s
3 Nov 2014
99.3%
Page load time
Uptime
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0s
0.5s
1s
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0%
50%
100%
All content is available under the Open Government Licence v2.0, except where otherwisestated
Service dashboards Get a dashboard About Prototypes Blog
Performance
Performance Department for Work and Pensions
Visit this service
Apply for Carer's
Allowance
Improve this dashboard
If you work on this service, we canhelp you add more data to thisdashboard.
Email [email protected]
Department:
Department for Work and Pensions
User:
Individuals
Service costs paid by:
Taxpayers
Notes on costs
New claims involve several interactions with the
applicant and third parties such as medical staff to, for
example, assemble evidence to validate identity and
eligibility in line with benefit regulations and fraud
avoidance strategies, issue NI numbers if the applicant
does not have one, and deal with any appeals against the
decisions made.
The costs are for the financial year 2012 to 2013 and
represent the total cost for all aspects of processing an
application up to the point that payments commence.
The ongoing costs of maintaining the claim after this
point have been separately shown against the
transaction type 'CA: claims maintained'.
The costs of these various interactions are aggregated
and averaged to give a cost per application and this is
presented on a fully absorbed basis but excluding
investment (change) costs. DWP is introducing changes
to improve the accuracy of IT cost apportionment.
Other notes
The number of transactions given is the annual number of
applications processed, whether successful or not.
Benefits
Births, deaths, marriages and care
Business and self-employed
Citizenship and living in the UK
Crime, justice and the law
Disabled people
Driving and transport
Education and learning
Employing people
Environment and countryside
Housing and local services
Money and tax
Passports, travel and living abroad
Visas and immigration
Working, jobs and pensions
Services and information
How governmentworks
Departments
Worldwide
Policies
Publications
Announcements
Departments and policy
Dashboard
Carer's Allowance
applications
This dashboard shows information about how the Carer's Allowance applications
service is currently performing.
Visit this service
Apply for Carer's Allowance
Carer's Allowance (CA) is a regular payment for carers
to help look after someone with substantial caring
needs - involving at least 35 hours a week.
Is there anything wrong with this dashboard?
Help Cookies Contact Cymraeg Built by the Government Digital Service
© Crown copyright
GOV.UK BETA
Transactions per year
241kApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Total cost
£14.9mApr 2013 to Mar 2014
0% ● Jan to Dec 2013
Cost per transaction
£62.00Apr 2013 to Mar 2014
0% ● Jan to Dec 2013
33users online now
Live service usage
Live number of users on any page within the service
Users over past 24 hours0
50
0
50
Applications breakdown
Paper form and digital applications over time27 Oct to 2 Nov 2014
Total:
5,367
Paper form2,355 (43.9%)
Digital3,012 (56.1%)
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
27 Oct to 2 Nov 2014
56.1%
Digital take-up
Proportion of applications made using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
30m 55s
Time taken to complete transaction
The mean length of time taken for users to complete an application.
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0m
15m
30m
27 Oct to 2 Nov 2014
89.1%(1275 total responses)
User satisfaction
Overall satisfaction score includes all ratings weighted from 100% for 'very satisfied' to 0% for 'very dissatisfied'
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
27 Oct to 2 Nov 2014
66.9%
Completion rate
Proportion of users who start and complete their application using the digital service
Dec Jan 2014 Feb Mar Apr May June July Aug Sep Oct
0%
50%
100%
Users at each step
Number of users who completed important steps of the transaction last week
About you About the care you provide Other money Consent and declaration Application complete
4,459
3,6173,240 3,134 2,983
30 days 24 hours
Service availability
3 Nov 2014
0.41s
3 Nov 2014
99.3%
Page load time
Uptime
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0s
0.5s
1s
5 Oct 12 Oct 19 Oct 26 Oct 2 Nov
0%
50%
100%
All content is available under the Open Government Licence v2.0, except where otherwisestated
GDS@_rossio_
“We’re moving away from detailed analytics reports” Ben Holliday, Carer’s Allowance http://bit.ly/carersmetrics
GDS@_rossio_
More KPIs based around user needs• How long does the service take? • How long does the transaction take?
GDS@_rossio_
More data sources• Telephone call handling systems • Paper and post processing • Casework • Bespoke data feeds
Performance home� Ò� Driving and transport� Ò� Tax discs, car tax and SORN
Apply using the new service BETA
This is a ‘beta’ service - find out what this means for you.
To apply online you’ll need either:
• the 16 digit reference number from your tax disc renewal letter (V11)
• the 11 digit reference number from your log book (V5C)
Apply now
Apply using the original service You’ll need either:
• the 16 digit reference number from your tax disc renewal letter (V11)
• the 11 digit reference number from your log book (V5C)
Apply on the DVLA website:
Apply now
Service performance
Typically takes
7½ minutes
Processing time
immediate
Telephone waiting time
18 minutes
Renew a tax disc Make a SORN declaration
Apply for an HGV vehicle tax disc
Calculate vehicle tax rates
Performance data:
Learn to drive
Part of Driving and transport
Provided by Driver and Vehicle Licensing Agency and Driver and Vehicle Standards Agency
Policy Making roads safer
Performance BETA
Transactions Web traffic Get a dashboard About Prototypes Blog
Get a provisional driving licence
Prepare for your driving tests
After you've passed your test
Book your driving tests
Ride a motorbike
977kusers per year
1 transaction
users per year
1 page on GOV.UK
users per year
1 transaction
users per year
4 transactions
No pages on GOV.UK
for this stage
users per year
8 pages on GOV.UK
users per year
4 pages on GOV.UK
users per year
5 pages on GOV.UK
3.0m
5.1m
40k
2.9m
257k
600kNo transactions
for this stage
No transactions
for this stage
Visit this service
Learn to drive
v
Performance data:
Prepare for your driving tests
Part of Learn to drive
Provided by Driver and Vehicle Standards Agency
Policy Making roads safer
Performance BETA
Transactions Web traffic Get a dashboard About Prototypes Blog
Visit this service
Prepare for your
driving tests
97.6%digital take-up
–user satisfaction
–user satisfaction
–user satisfaction
–user satisfaction
–user satisfaction
–user satisfaction
–user satisfaction
–user satisfaction
24.2%completion rate
0searches from page
0searches from page
0searches from page
0searches from page
0searches from page
–searches from page
0searches from page
0searches from page
£0.65cost per transaction
124kusers/year
250kusers/year
148kusers/year
4kusers/year
27kusers/year
363kusers/year
16kusers/year
124kusers/year
87.3%user satisfaction
419problems / 1m views
208problems / 1m views
0problems / 1m views
0problems / 1m views
0problems / 1m views
–problems / 1m views
0problems / 1m views
419problems / 1m views
1 transaction Practise your driving theory test
8 pages on GOV.UK Find driving schools and lessons
Driving before you've got your full licence
Driving lessons: who can teach you
Report an illegal driving instructor
Safety code for new drivers
The driving theory test for cars and motorcycles
Complain about a driving instructor
The car practical driving test
Performance BETA
Practice tests per year
3.0mApr 2013 to Mar 2014
+2.98% S Jan to Dec 2013
Total processing cost
£1.33mApr 2013 to Mar 2014
–18.08% T Jan to Dec 2013
Cost per practice test
£0.08Apr 2013 to Mar 2014
–20.45% T Jan to Dec 2013
Transactions Web traffic Get a dashboard About Prototypes Blog
Practice tests this week
35k
33.2kpractice tests this week
6–12 October 2014
0
5k
10k
15k
20k
25k
30k
Nov Dec Jan 2014 Feb Mar Apr May June July Aug Sept Oct
Performance data:
Practise your driving
theory test
Visit this service
Practise your driving
theory test