Download - Planning for the Future: How Collaboration Will Impact Your Process, Culture, Technology and Value
Planning for the Future: How Collaboration Will Impact Your Process, Culture, Technology and Value
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Sheila JordanSenior Vice President, Communication and Collaboration IT, Cisco SystemsTwitter: @CiscoSheila
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 2
Collaboration The IT Investment of the Decade
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 3
How Cisco Defines Collaboration
SocialExpertise and information location, proactive customer interaction
VirtualAgility and scale on-demand, rich media with VDI economics
MobileSecure access to information and people from any device, anywhere
VisualHigh-quality interaction from anywhere, real time and offline
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 4
Cisco Collaboration Portfolio
VIRTUAL
ON PREMISE
Unified Communications
Customer Collaboration
TelePresenceCollaboration Applications
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Client OS
Server Architecture
Devices
Applications
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Trends Driving Collaboration Continuous connectivity Virtualization SoA Social software
Globalization Scale speed Building trust Building global teams Economic pressures Empowered employees Consumer-like
capabilities
Video Current content
Email, PowerPoint New content
Blogs, wikis, discussion forums
Business
Content
Technology
Mobility
Employee mobility Real-time content, video and
apps Device proliferation Work anywhere, anytime
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 7
Growth
Experience
Productivity
Positioning the IT Organization to Execute for Value
Communication and
Collaboration
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 8
How Cisco Defines Collaboration
SocialExpertise and information location, proactive customer interaction
VirtualAgility and scale on-demand, rich media with VDI economics
MobileSecure access to information and people from any device, anywhere
VisualHigh-quality interaction from anywhere, real time and offline
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 9
The Communication and Collaboration Story
The Right People, Resources, and Content at the
Right Time
More Effectivelyand Efficiently
Internallyand Externally
From All
Productivity Growth Innovation
Integrated Workforce ExperiencePowered by Cisco Quad
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Applications and Services
Personalization and Relevancy
Enterprise Social Software
Elements of Collaboration Transformation
Cisco Video Communication and Collaboration
Cisco Cius
Unified Communications
Conferencing
Enterprise Video
Blogs
Forums
Communities
Search
Content
WorkforceData
ID Management
Policy Management
Tagging
Directory
BusinessIntelligence
CRM/ERP
HR Systems
Manager Tools
My Expenses
My Approvals
Business Apps
Personalized and Relevant Workspace
Integrated Workforce ExperiencePowered by Cisco Quad
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 11
Cisco Cius
Unified Communications
Conferencing
Enterprise Video
Blogs
Forums
Communities
Search
Content
WorkforceData
ID Mgmt
Policy Mgmt
Tagging
Directory
BusinessIntelligence
CRM/ERP
HR Systems
Manager Tools
My Expenses
My Approvals
Workforce Services
Cisco Quad (Product)
Applications and Services
Personalization and Relevancy
Enterprise Social Software
Cisco Video Communication and Collaboration
Cisco Video Comm and Collaboration
Enterprise Social Software
Personalization and Relevancy
Applications and Services
Integrated Cisco UC and
Presence
Micro-Blogging
Personal Dashboard
Social Tagging
People, Communities,
Information
Content Management
Advanced Search
Community Team Space
Blogs, Wikis, Forums
Directory Profile
Applications and Services
Video: Cisco Show and Share
Click to Call, IM, Meet, Email
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IWE for Communities
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How Cisco Defines Collaboration
SocialExpertise and information location, proactive customer interaction
VirtualAgility and scale on-demand, rich media with VDI economics
MobileSecure access to information and people from any device, anywhere
VisualHigh-quality interaction from anywhere, real time and offline
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 14
Scalable, Secured Architecture Delivers Our “Mobility Service”
Scaled Architecture
Any trusted device
Industry-standard platforms
Cisco AnyConnect and MDM
Flexible Liability
Employee purchased devices
Corporate and personal service
Strong rules of use
Service Provider Choice
Circular business Client choice Any device plans Competitive
market Spend
management
Tailored Support
Self-service content
One-to-many interactive
Traditional one-to-one
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 15
Cisco’s Any Device LandscapeFeb. 29, 2012
31.2 % of clients today have Cisco IT services with > 1 Mobile device (27% in Jan)
MobileSmartphoneDevices
DesktopLandscape
Tablet BasedDevices
8,075 iPads4.8% Growth
3,339 Cius
21,081iPhones2.5% Growth
5,726Android Devices5.6% Growth
11,081BlackBerry Devices-7.0% Growth
1,579Other Devices-17% Growth
93,490Windows PC’s
16,864Apple Mac’s
7,175Linux Desktops
2000 (Pilot)Desktop Virtualization
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IT Mobility Community on Cisco Quad
Results
200 pages(75% reduction)
Purpose-BuiltWorkflow
DramaticallyImproved User
Experience
59% more devices
33% more users
24% fewer cases
Metrics
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 17
How Cisco Defines Collaboration
SocialExpertise and information location, proactive customer interaction
VirtualAgility and scale on-demand, rich media with VDI economics
MobileSecure access to information and people from any device, anywhere
VisualHigh-quality interaction from anywhere, real time and offline
Business AppsThe Employee Experience
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 19
Business Apps
Strategy Initial Focus: Discrete, highly used services with associated pain points Segmentation: Evolve to integrated, persona-based experiences
From
Functionally aligned Difficult to find
and navigate Most not used often
Many are event driven (benefits, stock, expense reports)
Underlying content outdated
To
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Business Apps: Employee Experience
15 business apps available in Cisco Quad
Includes:My Paid Time Off (vacation)
My Approvals
My Expenses
Learning and Development
My Performance Plan
My Bookshelf
Support Central
Global Hotel Directory
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Segments Offerings
Employee Experience SegmentationPersona-Based Experiences
Executive Experience
Manager Experience
New Hires Experience
% of Population
5%
14%
5%
General EmployeeExperience 100%
Content Communities My Employee Services
My Business Services My Career Services
New employee training Day 1 work
services tracking Pre-hire information
Compensation planning Manager development
Approvals Manager metrics
Executive metrics SLX community
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My Approvals
MY APPROVALS
Purchase Orders
Headcount
IT Approvals
Travel
PerformancePlans
Facility Moves
Paid Time Off
Aggregates Back Office System Approvals
(HR, Finance, IT)
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 23
My Expenses
“At-a-Glance” View of Outstanding Expenses Easy-to-Use Expense Worksheet1 2
Cut Expense Submission Time by 60%
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 24
How Cisco Defines Collaboration
SocialExpertise and information location, proactive customer interaction
VirtualAgility and scale on-demand, rich media with VDI economics
MobileSecure access to information and people from any device, anywhere
VisualHigh-quality interaction from anywhere, real time and offline
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 25
Video Enhances the Collaboration Experience
Improve Eye Contact and Interpret Body
Language
Collaboration and Globalization
Builds Humanization and Trust
Video
Strengthens Relationships
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 26
Video Is Booming—Everywhere
100K Calls per Quarter
Immersive
2M Video Streams Served To-Date
UC Conferencing
Over 200K IP Phones Installed
Video Sharing
600 Units Deployed
Cius Enterprise Tablet1.2M Meetings per Quarter
IM/Jabber
Over 160K Users
Over 6K Units Deployed
Virtual Events
85% savings for Large Events
Movi Personal
Integrated and Consistent User Experience
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 27
Value of Pervasive Video PortfolioImmersive and
Desktop/Personal Video
Enable effective CXO-level decision making
Build customer intimacy
Improve high-cost resource productivity
Increase SME access with high impact at low cost
Unified Communications
Enable large group collaboration
Communicate effectively
Provide ad-hoc, low-cost video capability to all employees
Video Streaming
Increase management communication efficiency
Reduce interpretation
Improve retention Low-loss,
time-shifted communication
Video Sharing
Reduce training costs
Increase executives interaction with employees
Informal messaging to broad audiences
Virtual Events
Integrated webcasting, breakout sessions, discussions, etc.
Consistent experience across all platforms
Reduction of traditional event costs
Choice of Life Size, In Person, or Desktop
Endpoint
Video Calling, Web Conferencing, and
Interoperability
Video Broadcast to Desktop PCs
Creation and Storing of Video Content for Easy and Secure Retrieval
End-to-End Planning and Support for Off-Site,
High-Profile Meetings
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 28
Growth of Video UsageN
umb
er o
f C
alls
Q2FY07
Q3FY07
Q4FY07
Q1FY08
Q2FY08
Q3FY08
Q4FY08
Q1FY09
Q2FY09
Q3FY09
Q4FY09
Q1FY10
Q2FY10
Q3FY10
Q4FY10
Q1FY11
Q2FY11
Q3FY11
Q4FY11
Q1FY12
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
Immersive Desktop/Personal
Growth of Personal/Desktop Quickly Surpassed Immersive
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 29
Q2FY09
Q3FY09
Q4FY09
Q1FY10
Q2FY10
Q3FY10
Q4FY10
Q1FY11
Q2FY11
Q3FY11
Q4FY11
Q1FY12
0%
5%
10%
15%
20%
25%
Video as a Percentage of Total Network Traffic
Per
cen
tag
e o
f V
ideo
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Cisco Video Metrics Dashboard
Global Deployment by Unit Type
Utilization Rates for Public/Private Rooms
Business Value Metrics
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Executive Messaging Product Demonstrations Learning and Tutorials
HR Training Community Involvement
Meeting Recordings
Company Meetings
The Value of Video Sharing
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Cisco on CiscoBusiness Value Enabled by Video
Business ValueLow High
ReduceTravel
Optimize Employee
Productivity
Speed Decision Making
Transform Business Models
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 33
Cisco IT Running Collaboration in the Cloud
PUBLIC CLOUDPRIVATECLOUD
COLLABORATION APPS
• Internal Collaboration (Cisco Quad)
• Video Sharing
• WebEx
• Instant Messaging
• Jabber Video for TelePresence
• External Collaboration (Cisco Quad)
• Innovation Management
CONTENT
Documents
INFRASTRUCTURE
Desktop Virtualization
SERVICESTelePresence B2B Service
Leadership Beyond Technology
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 35
Leadership Beyond Technology Quad Video Unified Communications Cisco TelePresence Instant messaging Access to transformational systems Security Print
Scalable, integrated processes
Services framework
Business value
Leadership Change
management Governance Transforming
how we work
Technology
Process Culture
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 36
Communications and Collaboration Steering Committee
Sheila JordanIT
Sheila JordanIT
Co-Chair Co-Chair
Jim GrubbGMCC
Jim GrubbGMCC
Kris CowlesCDO
Kris CowlesCDO
Darrin SimmonsCDO
Darrin SimmonsCDO
Vishakha RadiaCDO
Vishakha RadiaCDO
Harbrinder KangGMCC
Harbrinder KangGMCC
Angela StarkGMCC
Angela StarkGMCC
Jovi GayacCorp Positioning
Jovi GayacCorp Positioning
Anne RobinsonCVCM
Anne RobinsonCVCM
Amy KwanFinance
Amy KwanFinance
Chris BodlovicHR
Chris BodlovicHR
Don McLaughlinL&D
Don McLaughlinL&D
Rick HutleyIBSG
Rick HutleyIBSG
Marisa ChancellorIT
Marisa ChancellorIT
Lance PerryIT
Lance PerryIT
Van DangLegal
Van DangLegal
Michelle GrahamSales Comms
Michelle GrahamSales Comms
Jim DeliaSales OpsJim DeliaSales Ops
Jedd WilliamsGlobal Collab Sales
Jedd WilliamsGlobal Collab Sales
Jennifer CheungWW Sales Org
Jennifer CheungWW Sales Org
Glen SchleicherServices
Glen SchleicherServices
Marcelo DurandWW Partner Org
Marcelo DurandWW Partner Org
The C & C Cross-Functional Steering Committee Will Drive Innovation and Success in Communication and Collaboration at Cisco
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 37
Sustainable Business Value
Six Steps to Transformation
Communicate…Communicate…Communicate…Communicate
Change Management
Governance
Metrics
Develop and Share the Vision1
Develop Enterprise Architecture Approach2
Assemble Accountable Cross-Functional Leadership Team3
Identify Business Opportunities or Pain Points 4
Create Integrated Technology Roadmap5
Deliver Workforce Services That Surprise and Delight6
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 38
Collaboration Is the IT InvestmentThat Fuels Growth for This Decadeof the Decade
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco PublicPresentation_ID 39
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