HOSTING
THE PLATFORM YOU CAN DEPEND ON
Mark D. GierkeStrategic Channel Manager
1-866-349-0604
Ted TavridesChannel Sales Director
1-866-349-0604
HOSTING
About SingleHop
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
WHO We Are
Founded in 2006 by industry veterans
Headquartered in Chicago, Illinois
Over 100 employees across all locations
Completed $27.5M investment round lead by Battery Ventures in early 2012
Three time Inc. 500|5000 Award Winner award winner, including #25 Fastest Growing Company in US
#1 Fastest Growing IaaS provider
Over 10,000 servers in production
3 U.S. Data Centers (eMeA & Asia coming online early 2013)
Wide range of technical certifications at all levels of staff
100% public network uptime for last 2 years running
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SingleHop is a leading global provider of hosted IT infrastructure and Cloud computing.
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
THOUSANDS OF OrGANIzATIONS DepeND ON SINGLeHOp eVeryDAy!
USATODAY
We provide automated IT infrastructure to over 4,000 businesses around the world. Our customers represent every major vertical. They range from SMB to Fortune 500 to government agencies and educational institutions.
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
AWArDS AND reCOGNITION
Most popular Dedicated Server provider by Serchen reviews • August 2008, September 2008, August 2011,
September 2011, October 2011, December 2011,
January 2012, February 2012, March 2012, April 2012,
July 2012, August 2012, October 2012, November 2012
and December 2012
Best Dedicated Hosting provider via WHTop reviews
Most reliable Hosting provider by Netcraft
editor’s Choice Award - FindMyHost.com
editor’s Choice Award - Web Host Magazine & Buyer’s Guide
CNet Certified provider
BBB Online reliability program
Top 10 Managed Hosting provider
3 Time Inc. 500|5000 List Award Winner
#1 Fastest Growing Infrastructure provider in US - Inc. Magazine
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
CerTIFICATIONS
3 SAS 70 Type 1 & 2 Facilities
3 SSAe 16 Facilities
3 US/eU Safe Harbor Self Certified
3 BBB Membership Active
3 Microsoft Certified partner Gold
3 pCI Compliant
3 cpanel NOC partner
3 parallels Certified partner
3 VMware Service partnership
Company Certifications
3 Cisco Certified
Network Associate
3 Cisco Certified
Network professional
3 cpanel Technical Certification
3 cpanel Sales Certification
3 Microsoft Certified
Solutions expert
3 parallels Certified
Automation professional
3 parallels plesk panel
3 VMware Sales professional
3 VMware Technical
Sales professional
3 VMware Certified professional
Staff Certifications
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
products & Services
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
DATA CeNTer HIGHLIGHTS
3 US-based Facilities in Chicago, Illinois & phoenix, Arizona
N+2 Military-Class redundant Systems, ranked Tier-3
pCI, SSAe-16 & FISMA Certs
each computer room has its dual back-up generators, diverse fiber entrances, and redundant network with redundant providers.
Wide range of security features,including: on-site security, electronic rFID-based access controls, biometric, security cameras, key cards
Staffed 24/7 by SingleHop Staff &engineers (Never Outsourced)
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Chicago-2 Facility Specifications
• 2,600kw of critical load battery
powered
• 240 watt per square foot
• 42” raised floors
• 8x40 Ton Cooling Units
• 16x Back-up Generators
• 16x UpS Systems
• 100% Cisco powered Network
• 7,000+ Servers in production
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
Infrastructure (IaaS): Dedicated (physical servers), Virtual Cloud
Dynamic VMnode (KVM)
VMware enterprise private Cloud
VMware Virtual Data Center coming soon
platforms (paaS): OS & DB Choices (Linux, Windows & SQL)
SaaS: Auto Deploy pre-built Hosted
Applications (Microsoft, e-commerce, content management systems, CrM…)
Managed Services: (Administration, OS updates, DDoS, anti-virus, spam filtering, event notification, pro-active monitoring)
High Availability: Load-Balancing, Back-up and BC/DrSolutions
Security: (pCI, SOX, HIpAA, GLBand other compliant solutions)
prODUCTS & SerVICeS
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215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
prODUCTS & SerVICeS
Infrastructure
Software & Apps
Managed Services
Data Centers
Chicago-1 (Chi-1)
Downtown Chicago
Capacity : 2,000+ servers
Chicago-2 (Chi-2)
elk Grove Village, IL
Capacity : 10,000+ servers
phoenix-1 (phx-1)
phoenix, Az
Capacity : 2,500+ servers
Backups & Storage
Security(c Network Services
x System Administration
Wide range of Windows
and Linux supported
Dedicated Servers
Cloud Servers
Dynamic Servers/VM Nodes
enterprise private Cloud
Virtual Data Centers
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Microsoft: SQL, exchange, Sharepoint, Lync,
Dynamics, Quickbooks, CrM, erp, SCM
Open Source Hosted
Cloud Apps Catalog
europe/eMeA
Coming Soon
, Monitoring
y Software
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
SINGLeHOp pLATFOrM ADVANTAGeS
Industry-leading private & white-label opportunities:
• Completely white-labeled or co-branded
• Give customers control over their own
infrastructure
• easy to integrate with existing systems via
SingleHop ApI
High degree of flexibility:• Custom dedicated servers
• Custom private clouds
• Custom public cloud servers
Competitive pricing
eU Safeharbor
High degree of dependability:• Auto-deployment platform reduces errors &
reduces delivery time
• Self-execution portal enables remote control
from a wide range of devices
• Industry leading deployment times: 42 minute
dedicated servers, 15 minute cloud servers
• 100 % availability SLA with track record to prove
it (2011 & 2012)
• enhanced security & compliance options
• No upfront fees & no equipment to buy
• No setup or installation fees
• 24x7 technical support included (no outsourced
call centers!)
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215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
Quality of Service, SLAs & Support
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
STANDArD & eNHANCeD SLA’S
3 Quality Assurance & Dependability
power Uptime 100% 100%
Network Uptime 100% 100%
y Technical excellenceStandard
SLAenhanced
SLA
Server Deployment 3 hours 1 hour
VM Deployment 30 min 30 min
Hardware replacement 90 min 30 min
Migrations quoted quoted
U Service Quality
First response 60 min 10 min
Ticket Update Frequency 2 hours 30 min
escalation to Senior Staff 90 min 0 min
Billing response Times 3 hours 1 hour
Billing Issue resolution 3 hours 1 hour
Sales response Time 3 hours 1 hour
How It Works
We Guarantee Clear Time Frames, Upfront For example: The Bill of Rights Guarantees that it will replace broken hardware in 90 minutes or less.
If We Miss, you Can request Compensation For example: If the SingleHop Network goes down for 30 minutes, you can receive a 5% credit on each impacted device.
It’s Completely Transparent,
We provide The Details
For example: Request a report from us anytime that shows your uptime statistics and hold us to it.
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215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
repOrT CArD
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
24/7 SUppOrT INCLUDeD
How We Build Our Support Team
you & your Team your Dedicated Account Team your extended Support Team
g UUUUU UUUUU • Account Manager
• Support Technician
• Billing Specialist
• Business Development
• Account Coordinator
• Network Operations
• System Engineers
• Automation Engineers
• Data Center Operations
• Infrastructure Engineers
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
reAL-TIMe SUppOrT TICKeTING SySTeM
• Communicate with SingleHop staff in real time
• Integrated into LeAp platform
• Secure and authenticated access and communication
• Automated ticket routing
• Guaranteed response time and update SLAs
• Familiar e-mail Style Interface
215 W Ohio St 5th Flr, Chicago, IL 60642 | 1-866-349-0604
HOSTING
Thank you!
Mark D. Gierke
Strategic Channel Managero. 312-447-2580 x 410c. [email protected]
Ted Tavrides
Channel Sales Directoro. 312-447-2580 x 407c. [email protected]
Channel.SingleHop.com1-866-349-0604
SingleHop, LLC
215 W. Ohio St., 5th Floor, Chicago, IL 60654