Download - Pmo Webinar Gerard Hill Adapted
1
ITMPI005
HILL CONSULTING GROUP
Webinar:
The Project Management Office:A Business Solution
November 5, 200711:00 am – 12:30 pm
Please note: The audio portion of this webinar is only accessible through the telephone dial-in number that you received in your registration confirmation email.
2
HILL CONSULTING GROUP
Gerard M. HillPrincipal
Hill Consulting [email protected]
Michael MilutisDirector of Marketing
Computer Aid, Inc. (CAI)[email protected]
3
HILL CONSULTING GROUP
About Hill Consulting GroupGerard M. Hill is Principal of the Hill Consulting Group and author of The Complete Project Management Office Handbook, 2nd Edition (752pp, August 2007, Auerbach Publications).
The Hill Consulting Group delivers strategic solutions to help clients achieve business results in the project management environment. It captures and builds on the extensive consulting backgrounds of its Principal and other affiliated professionals, using tried and tested technical concepts that have been applied to client engagements throughout the world in commercial and government venues, and spanning work from small businesses to Fortune 100 companies.
The Hill Consulting Group helps client organizations to gain and sustain a competitive edge through development and implementation of total-practice project management, to include complete and comprehensive coverage in the following practice areas:
• Project Management Methodologies• Project Management Office (PMO)• Project Portfolio Management• Project Planning and Facilitation• Project Management Organizational Assessments
Examine the new matrix-based ProjectPRISM™ Methodology at www.HillConsultingGroup.com
4
HILL CONSULTING GROUP
• CAI is a global IT outsourcing firm currently managing active engagements with over 100 Fortune 1,000 companies and government agencies around the world.
• CAI is a leader in IT Best Practices for legacy support and new development application management.
• CAI’s focus is directed toward practical implementations that track and measure the right activities in software activity management
• CAI consistently promises and delivers double digit productivity in its outsourcing and consulting engagements.
• CAI makes all of this possible through the use of:
• Standard processes
• Management by metrics
• SLA compliance management
• Detailed cost, resource, and time tracking
• Capacity management
• Standard estimation
• A unique, metrics based methodology along with a proprietary, real time data repository and management system (TRACER®).
About Computer Aid, Inc. (CAI)
5
ITMPI005
HILL CONSULTING GROUP
The Project Management Office:A Business Solution
6
HILL CONSULTING GROUP
Work Efforts in the Project Management Environment• Project
A temporary endeavor undertaken to create a unique product, service, or result. *
• ProgramA group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually. *
• PortfolioA collection of projects or programs and other work that are grouped together to facilitate effective management of that work to meet strategic business objectives. *
* Definitions are from the Project Management Institute’s A Guide to the Project Management Body of Knowledge (PMBOK®); PMBOK® is a registered trademark of the Project Management Institute.
7
HILL CONSULTING GROUP
INTERNAL
EXTERNAL
PMOPMO
ProjectEnvironment
BusinessEnvironment
PROJECT TEAM
(Technical Staff)
PMOSupport Staff
PROJECT MANAGER
PROJECT EXECUTIVEProject Sponsor
CUSTOMERCUSTOMERBUSINESS UNITSBUSINESS UNITS
VENDORS, SUPPLIERS & CONTRACTORS
REGULATORY & GOVERNMENT AGENCIES
EXECUTIVE CONTROL BOARDS
TECHNICAL STEERING COMMITTEES
Business Managers& Support Staff
Technical Managers& Support Staff
Customer BusinessManagers & Staff
Customer ProjectManagers & Teams
The Project Management Environment
Copyright © Hill Consulting Group, 2007
8
HILL CONSULTING GROUP
• Centralize project oversight, control, and support
• Reduce project disarray and promote greater project success
• Improve project and business integration
• Collaborate project management across technical and business disciplines
• Access and apply project management expertise
• Achieve strategic business objectives
Reasons for Establishing A PMO
Copyright © Hill Consulting Group, 2007
9
HILL CONSULTING GROUP
• OversightKnowing and reporting what’s going on in order to facilitate collaborative project and business decisions
• ControlIntervening to ensure:– Established standards and preferred practices are followed– Problems are identified and corrective actions are taken– Project and business objectives are achieved
• SupportHelping project managers and their teams to succeed in achieving project fulfillment and project management objectives
Roles of the Project Management Office
Copyright © Hill Consulting Group, 2007
10
HILL CONSULTING GROUP
STRATEGIC ALIGNMENTSTRATEGIC ALIGNMENT
BUSINESS INTEGRATIONBUSINESS INTEGRATION
PROCESS SUPPORTPROCESS SUPPORT
PROCESS CONTROLPROCESS CONTROL
PROJECT OVERSIGHTPROJECT OVERSIGHT
Stage 3STANDARD PMO
Establish capability and infrastructure to support and govern a cohesive project environment
Stage 2BASIC PMO
Provide a standard and repeatable PM methodology for use across all projects
Stage 1PROJECT OFFICE
Achieve project deliverables and objectives for cost, schedule and resource utilization
Stage 4ADVANCED PMO
Apply an integrated and comprehensive project management capability to achieve business objectives
Stage 5CENTER OF
EXCELLENCE
Manage continuous improvement and cross-department collaboration to achieve strategic business goals
1 Project 1 Project Manager
Multiple Projects Multiple PMs Program Manager Part Time PMO
Support Staff
Multiple Projects Multiple PMs Program Managers Director/Senior
Program Manager Full Time and Part
Time PMO Staff
Multiple Projects Multiple PMs Program Managers PMO Director Dedicated PMO
Technical and Support Staff
Multiple Programs Vice President or
Director of Project Management
Dedicated PMO Technical Staff
Enterprise-wide Support Staff
The PMO Competency Continuum
Copyright © Hill Consulting Group, 2007
11
HILL CONSULTING GROUP
People in the Project Management Office
Copyright © Hill Consulting Group, 2007
• PMO Staff - Business– PMO Manager/Director– Program Manager– Project Manager– Project Administrator– Project Scheduler– Contract Administrator– Proposal Manager– Financial Analyst– Project Estimator– Resource Manager– Legal Advisor
• PMO Staff - Technical(Project Team Members)
– Engineers, Scientists and Technicians
– Project Laborers– Administrative Staff– Contractors/Vendors
• PMO Staff - Oversight– Project Executives– Project Control Boards– Project Mentors & Auditors
12
HILL CONSULTING GROUP
PRACTICE
MANAGEMENT
INFRASTRUCTURE
MANAGEMENT
RESOURCE
INTEGRATION
TECHNICAL
SUPPORT
PROJECT MANAGEMENT METHODOLOGY
PROJECT TOOLS
STANDARDS AND METRICS
KNOWLEDGE MANAGEMENT
PROJECT GOVERNANCE
ASSESSMENT
ORGANIZATION AND STRUCTURE
FACILITIES AND EQUIPMENT
RESOURCE MANAGEMENT
TRAINING AND EDUCATION
CAREER DEVELOPMENT
TEAM DEVELOPMENT
PROJECT MENTORING
PROJECT PLANNING
PROJECT AUDITING
PROJECT RECOVERY
PORTFOLIO MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
VENDOR RELATIONSHIP MANAGEMENT
BUSINESS PERFORMANCE
BUSINESS
ALIGNMENT
20 Project Management Office Functions
Copyright © Hill Consulting Group, 2007
13
HILL CONSULTING GROUP
PROJECT MANAGEMENT METHODOLOGY
PROJECT MANAGEMENT TOOLS
STANDARDS AND METRICS
PROJECT KNOWLEDGE MANAGEMENT
Methodology Set-Up and Current Practices Examination—Life Cycle Solution—Methodology Implementation—Methodology Management—Technical and Business Process Integration
PM Tool Evaluation and Selection—PM Tool Implementation—PM Tool Management
Project Standards Management—Project Metrics Deployment—Project Benchmarking
PM Information System Set-Up—Project Reporting and Document Management—Project Library and Archives Management—Knowledge Space Set-Up and Management
PMO Functions – Practice Management
Copyright © Hill Consulting Group, 2007
14
HILL CONSULTING GROUP
PROJECT GOVERNANCE
ASSESSMENT
ORGANIZATION & STRUCTURE
FACILITIES AND EQUIPMENT SUPPORT
PM Policy Formulation—Executive Control Boards—Technical Steering Committees—PMO Charter—Project Manager Authority—Project Classification
Individual Project Management Competency—Organizational Project Management Capability—Enterprise Project Management Maturity
PMO Structure Management—Project Structure Management—Stakeholder Participation Management
PM Information System Set-Up—Project Reporting and Document Management—Project Library and Archives Management—Knowledge Space Set-Up and Management
PMO Functions – Infrastructure Management
Copyright © Hill Consulting Group, 2007
15
HILL CONSULTING GROUP
RESOURCE MANAGEMENT
TRAINING AND EDUCATION
CAREER DEVELOPMENT
TEAM DEVELOPMENT
Resource Acquisition—Resource Assignment—Resource Deployment—Resource Performance Management—Resource Assignment Closeout
Training Program Set-Up—Training Program Development and Management—Training Program Evaluation
Project Professional Career Path Development—Career Planning—Professional Certification
Leadership Development—Project Team Formation Support—Team Building Support—Project Team Performance Management and Evaluation
PMO Functions – Resource Integration
Copyright © Hill Consulting Group, 2007
16
HILL CONSULTING GROUP
MENTORING
PROJECT PLANNING
PROJECT AUDITING
PROJECT RECOVERY
Mentoring Program Set-Up—Mentor Qualification—Mentoring Program Management
Project Planning Capability—Project Work Plan Facilitation—Project Plans Guidance and Administration
Audit Program Set-Up—Auditor Qualification—Audit Process Development—Audit Management
Project Recovery Program Set-Up—Recovery Action Development—Recovery Management
PMO Functions – Technical Support
Copyright © Hill Consulting Group, 2007
17
HILL CONSULTING GROUP
PROJECT PORTFOLIO MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT
VENDOR RELATIONSHIP MANAGEMENT
BUSINESS PERFORMANCE MANAGEMENT
Project Portfolio Management Set-Up—Project Selection—Project Integration in Portfolio—Project & Portfolio Reviews—Portfolio Attrition
Customer Relationship Management—Customer Contracts Management—Customer Satisfaction Management
Vendor Relationship Management—Vendor Acquisition Management—Vendor Performance Management
Integrated Business Solutions—Business Collaboration—PMO Business Fulfillment
PMO Functions – Business Alignment
Copyright © Hill Consulting Group, 2007
18
HILL CONSULTING GROUP
PMO Implementation Prerequisite Work
Copyright © Hill Consulting Group, 2007
PreliminaryPMO Charter
Business Needs
Determination
Organization Culture
Evaluation
Determine PMO
Functionality
Plan PMO Implementation
PMOResource
Requirements
Current Practices
Assessment
PMOStructure and
Alignment
StakeholderAnalysis
19
HILL CONSULTING GROUP
GERARD M. HILL The Complete Project Management Office HandbookSecond Edition – Auerbach Publications, 2007 (752pp)
Copyright © Hill Consulting Group, 2007
Highlights
5 Stages of PMO Development THE COMPETENCY CONTINUUM
20 PMO Functions in 5 Functional Areas PRACTICE MANAGEMENT INFRASTRUCTURE MANAGEMENT RESOURCE INTEGRATION TECHNICAL SUPPORT BUSINESS ALIGNMENT
Project Management Guidance for Business
Postscripts for the Smaller PMO
20
HILL CONSULTING GROUP
HILL CONSULTING GROUP ProjectPRISM™ Project Management MethodologyVersion 2.1 – April 2008
Copyright © Hill Consulting Group, 2007
Highlights Process Guide – Complete and comprehensive
project life cycle coverage (Matrix-based solution)
Process Toolkit – A toolset to perform each prescribed process step (96 valuable tools)
Practice Guide – Technical practice and concept guidance to help users succeed (~300 pages)
21
HILL CONSULTING GROUP
Questions?
22
HILL CONSULTING GROUP
CAI Sponsors
The IT Metrics & Productivity
Institute:
• Clearinghouse repository of best practices:
WWW.ITMPI.ORG
• Weekly educational newsletter:
WWW.ITMPI.ORG / SUBSCRIBE
• Weekly webinars hosted by industry leaders:
WWW.ITMPI.ORG / WEBINARS
23
HILL CONSULTING GROUP
Software Best Practices Conferences Around the World
WWW.ITMPI.ORG / EVENTS
Mar. 4 Tampa, FL
Mar. 11 Pittsburgh, PA
Mar. 27 Orlando, FL
Apr. 3 Toronto, ON
Apr. 8 Princeton, NJ
Apr. 10 Washington, DC
Apr. 15 Detroit, MI
Apr. 24 Albany, NY
May 6 Olympia, WA
May 15 Rochester, NY
May 20 New York, NY
May 22 Philadelphia, PA
June 3 San Antonio, TX
Spring 2008 Dates and Locations
Sept. 9 Jacksonville, FL
Sept. 25 London, UK
Oct. 2 Toronto, ON
Oct. 7 Albany, NY
Oct. 14 Cleveland, OH
Oct. 16 Detroit, MI
Oct. 21 Chicago, IL
Oct. 23 Milwaukee, WI
Oct. 28 Washington, DC
Oct. 30 New York, NY
Nov. 4 Annapolis, MD
Nov. 6 Philadelphia, PA
Nov. 13 Baton Rouge, LA
Nov. 20 Ft. Lauderdale, FL
Fall 2008 Dates and Locations
24
HILL CONSULTING GROUP
Gerard M. HillPrincipal
Hill Consulting [email protected]
Michael MilutisDirector of Marketing
Computer Aid, Inc. (CAI)[email protected]