HEALTH SERVICES ACADEMY ISLAMABAD
2011
Post Graduate certificate in
Human Resources for Health
Management
Summary Report
Dr Abdul Majeed, Instructor-HRH
Collaboration of
Queen Margaret University, Edinburgh & German International Cooperation (GIZ), Pakistan
HEALTH SERVICES ACADEMY
Ministry of Health
Government of Pakistan
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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TABLE OF CONTENT
LIST OF ABBREVIATIONS ................................................................................................................ 4
1. Background: .............................................................................................................................. 5
2. Introduction: .............................................................................................................................. 6
3. Aim of the Course: ..................................................................................................................... 6
4. Objectives of the Course: ........................................................................................................... 7
5. Course Coordinators: ................................................................................................................. 8
6. Module Descriptions: ................................................................................................................. 8
6.1 Module-I (Code: NM-251) ..................................................................................................... 8
Aims: ......................................................................................................................................... 8
Objectives: ................................................................................................................................. 8
Content:..................................................................................................................................... 9
6.2 Module-II (Code: NM-252): ................................................................................................... 9
Aim: ........................................................................................................................................... 9
Objectives: ............................................................................................................................... 10
Content:................................................................................................................................... 10
6.3 Module-III (Code: NM-253): ................................................................................................ 10
Aim: ......................................................................................................................................... 10
Objectives: ............................................................................................................................... 11
Content:................................................................................................................................... 11
7. Induction, Matriculation and Inauguration: ............................................................................. 12
8. Facilitators: ............................................................................................................................. 12
9. Learning and Assessment: ....................................................................................................... 13
10. Participants: ......................................................................................................................... 14
11. Personal Academic Tutors (PAT): .......................................................................................... 15
12. Class Representation: ........................................................................................................... 16
13. Attendance Summary: .......................................................................................................... 16
14. Result of PG Cert HRH, 2011: ............................................................................................... 16
15. Students Feedback ............................................................................................................... 16
16 annexes ................................................................................................................................ 20
ANNEX-I: PERSONAL ACADEMIC TUTOR (PAT) LIST .................................................................. 20
ANNEX-II:CONTACT DETAILS OF HRH STUDENTS .................................................................... 21
17. Photo gallery: ........................................................................................................................ 22
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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LIST OF TABLES & FIGURES
LIST OF TABLES:
Table 1: Locality of the students .................................................................................................. 14
LIST OF FIGURES:
Figure 1: Province wise Distribution of Studnents ......................................................................... 15
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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LIST OF ABBREVIATIONS
HRH Human Resources for Health
PG Cert Post Graduate Certificate
WHO World Health Organization
UK United Kingdom
SCOTCAT Scottish Credit Accumulation and Transfer
HSA Health Services Academy
QMU Queen Margaret University
PMDC Pakistan Medical and Dental Council
PNC Pakistan Nursing Council
WISN Workload Indicators of Staffing Need
LHW Lady Health Worker
PIMS Pakistan Institute of Medical Sciences
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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1. BACKGROUND: There is increasing evidence of a strong correlation between the density of human
resources for health (HRH) in a country and health outcomes of the population. But
many countries lack the right numbers of health workers in the right places to deliver
essential health interventions, such as immunization and skilled attendance at delivery.
There are various causes of these shortages and imbalances; which include limited
production capacity as a result of years of poor planning and underinvestment in health
education and training institutions. Often, training outputs are poorly aligned with the
health needs of the population. There are also "push" and "pull" factors that affect
workforce retention and may encourage health service providers to leave their
workplaces, including those related to unsatisfactory working conditions, poor
remuneration and career opportunities, and other labour market pressures. In
particular, the international migration of large numbers of health workers further
weakens the already fragile health systems in many low and middle income countries.
Underlying all this is the inability of national HRH information systems to generate
adequate and timely data to inform evidence-based decision making for policies and
programmes.
The 2006 World Health Report identified 57 countries facing a health workforce crisis.
Each of these countries has fewer than 23 health workers (doctors, nurses, midwives)
per 10,000 people - the minimum required to achieve an 80% coverage rate for deliveries
by skilled birth attendants or for measles immunization. The World Health Report 2006
working together for health contains an expert assessment of the current crisis in the
global health workforce and ambitious proposals to tackle it over the next ten years,
starting immediately. The report reveals an estimated shortage of almost 4.3 million
doctors, midwives, nurses and support workers worldwide.
Pakistan is one of the 57 countries that have been identified by World Health
Organization as facing a crisis in Human Resources in Health (HRH). The WHO strategy
for addressing the global health workforce crisis (the World Health Report 2006)
describes WHO's vision and approaches to ensure that all people have equitable access
to an adequately trained, skilled and supportive health workforce, in order to attain the
highest possible level of health.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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2. INTRODUCTION: Postgraduate Certificate in Human Resources for Health Management (PG Cert HRH) is
a new course being offered at Health Services Academy (HSA), Islamabad in
collaboration with the Queen Margaret University (QMU), Edinburgh and German
International Cooperation (GIZ), Pakistan.
This is a UK post-graduate qualification offered here in Pakistan which is a new venture
not only in Pakistan but in this whole region. The course welcomes participants from
many different places from within and beyond Pakistan.
3. AIM OF THE COURSE: The overall aim of this course is to enable its graduates to contribute to shaping national
and local policies and organizational practices which will improve the planning,
development and management of human resources as a key component of well
functioning health systems and directly contribute to ensuring a competent, responsive
and productive health workforce. Specially, this programme will give students the
opportunity to:
Undertake study of human resources in health at a more advanced level than has
been previously available but in a relevant national and local context.
Develop specialist competencies in the planning, production and management of
human resources.
Strengthen the evidence base for workforce planning, management and
production both locally and nationally.
Place human resource strengthening at the centre of health systems improvement.
Positively influence the attainment of strategic development goals and targets.
Impact positively on the continuing health workforce crisis.
Advance a beginning career in human resources for health management.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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4. OBJECTIVES OF THE COURSE: On completion of the course, participants should be able to:
Recognise the key factors and forces shaping the needs and deployment of human
resources in health systems and the contribution a health workforce makes to
health and well being among different populations.
Recognise and justify the value of human resources to health service organizations
and act as an employee champion and advocate at senior management levels.
Develop quality Human Resource policies and track their implementation.
Contribute to positive organizational development, safe working environments and
effective change leadership.
Forecast human resource needs and develop short, medium and long range plans
for health service organizations to meet those needs.
Enable high quality employee development and learning initiatives to meet existing
or future training needs in health systems.
Ensure organizational compliance with local employment legislation and
professional regulation frameworks.
Create and manage performance management systems and work with other to
manage individual performance issues.
Recruit and retain suitably qualified and motivated staff; ensure departments
have adequate personnel to meet service demands; provide applicants with
realistic job and organizational previews.
Administer organizations’ compensation and benefits systems efficiently.
Communicate effectively with staff and senior management.
Manage Human Resource information systems including: acquire, clean and
analyse HR data and information; critically evaluate HR data; and to synthesise
HR information into clear reports, posters and oral presentations.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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5. COURSE COORDINATORS: Overall course leader for this PG Cert HRH was Ms Jean Robson from Queen
Margaret University Edinburgh. She was responsible for the overall conduct of the
course. However the course coordinator at Health Services Academy was Dr Sabrina
Zaka. She was the first point of contact regarding the course. Ms Jean Robson and
Dr Sabrina worked in close coordination for the smooth running of the course.
6. MODULE DESCRIPTIONS: This is a modular programme of study with the taught Postgraduate Certificate
component extending over one 15-week semester, from middle of January to the end
of April. This programme comprises of three modules. Each single module carries 20
SCOTCAT credit points at M level. Successful completion of 3 modules will
accumulate the necessary 60 credit points to enable participants to qualify for the
award of Postgraduate Certificate in Human Resources for Health (PG Cert HRH).
6.1 Module-I (Code: NM-251)
First Module comprised of 20 credits, extending over two weeks time period, from 17th
January to 28th January 2011.
Aims: The aim of this module was to review the consequences of a systemic failure to address
human resource issues in health systems and health care organizations at local,
national and even global level. Participants were supposed to learn to take a strategic
view of the human resource management, how human resource functions operate in
health care organizations and how to develop and properly implement human resource
policy and strategy.
Objectives:
The objectives of the module were;
1. Take a lead role in integrating human resource strategies and initiatives into the
strategic plans of health care organization.
2. Prepare health human resource profiles for use in planning activities at local,
regional or national level.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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3. Using databases and other data sources identify staff flows, migration from and into
the workforce, source of supply and recruitment, and service provision gaps at local,
regional or national level.
4. Identify suitable strategic options and directions for health human resource planners
based on agreed international standards.
5. Develop quality HR policies and track compliance with local employment policies and
regulations.
6. Monitor information about staff in post through an HR information system, and
produce regular monitoring reports.
7. Show leadership when engaging with process analysis and redesign, and facilitating
positive and smooth change processes.
Content:
Content used in this module was;
The global workforce crisis
Country and district workforce profiles
Understanding and measuring staff flows: migration, exits, main sources of supply
Retaining health staff: why and how
How do incentives work in the labour market?
Strategic HRM roles and functions in health care organizations
HRH Action Framework
HR Policy
Professional regulation
Employment legislation
6.2 Module-II (Code: NM-252):
The second Module also comprised of 20 credits, extending over two weeks time period,
from 7th February to 18th February 2011.
Aim:
The aim of this module was to prepare participants to advance their competence in
preparing workforce plans at National, regional and organizational level. Participants
aimed to become familiar and competent with the various planning tools and models
available to health planners, and be able to prepare high quality workforce plans based
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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on quantitative and qualitative approaches. The module was practical in orientation,
offering students multiple opportunities to use different tools, software and techniques.
Objectives:
The objectives of the module were;
1. Use concepts of supply and demand to calculate workforce projections based on
different planning scenarios.
2. Use key workforce planning tools including WISN, Birth Rate plus etc.
3. Undertake a re-profiling exercise for local health services
4. Prepare and monitor Workforce Plans.
Content:
Content used in this module was;
1. Workforce planning process
2. Work study Methods
3. Demand and supply side issues impacting on plans
4. Workload based methods – WISN, Birth Rate plus, Dewdney etc
5. Facility based methods – Skill mix, task shifting, re-profiling, ratio etc
6. HR metrics
7. Data and information needed for workforce planning
8. Data Collection and management
6.3 Module-III (Code: NM-253):
The third Module also comprised of 20 credits, extending over two weeks time period,
from 28th February to 11th March 2011.
Aim:
The aim of third module was to examine the theories and processes of managing and
mobilising the health workforce to achieve service improvement from the standpoint of
the mid-level health manager, including management issues such as recruitment,
retention, staff development, performance issues and the difficult and sensitive skills of
handling grievances and negotiations. The module was strong on skill development and
practice.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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Objectives:
The objectives of the module were;
1. Draw on key concepts from motivation theories to explain performance issues
including underperformance, dissatisfaction, poor work environments, team failure,
and unplanned exits.
2. Use relevant techniques to recruit, select and retain talented and motivated staff and
work with other managers to achieve this.
3. Create and/or manage effective performance management systems for health service
organisations and health workers.
4. Identify organisational & individual training needs and match these to training
opportunities.
5. Enable the health service organisation to deliver or contract out effective personal and
professional development programmes to the entire workforce.
6. Communicate effectively to the workforce and help other managers to improve
internal communications within the organisation.
7. Create or support a positive working environment for all grades of health staff.
Content:
Content used in this module was;
1. The nature of HRM in health organisations
2. Using recruitment procedures, tools and functions; selection panels and good
interview techniques;
3. Retention functions and procedures;
4. Staff appraisal functions and how to do them well
5. Preparing job related documents (e.g job descriptions)
6. Job analysis studies
7. Organizing and conducting job evaluation exercises
8. Understanding motivation in the workforce
9. Performance management techniques
10. Facilitative supervision techniques
11. New training and staff development techniques
12. HTI audit
13. Training need assessments
14. Training Evaluations
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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7. INDUCTION, MATRICULATION AND INAUGURATION: Induction and Matriculation of the selected candidates for the course was conducted on
15th and 16th of January 2011. A brief introduction about the course was given by the
course leader, Ms Jean Robson. Dr Saira Tariq, Instructor-HSA, gave a brief orientation
presentation about Health Services Academy to all the newly inducted students of PG
Cert HRH. Then the students were matriculated with QMU for the said course. The
course was started on 17th January 2011, after a formal Inauguration ceremony at
Health Services Academy attended by the Federal Minister of Health, Executive Director,
HSA, Representatives from QMU, GIZ & USAID at Health Services Academy.
8. FACILITATORS: For this course, teaching was mainly done by the facilitators from Queen Margaret
University. However, few of the facilitation were also done by the core and adjunct
faculty members of Health Services Academy. Name of facilitators who contributed in
teaching PG cert HRH, included;
Ms Jean Robson (QMU)
Ms Marilyn McDonagh (QMU)
Ms Joyce Smith (QMU)
Dr Assad Hafeez (HSA – Core faculty)
Dr Saira Tariq (HSA – Core faculty)
Dr Fatima Bajwa (HSA – Core Faculty)
General Usmani (External Facilitator-AFPGMI/Army Medical College)
Dr Zulfiqar Khan (External Facilitator-WHO)
Dr Suhail Hashmi (External Facilitator-PMDC)
Dr Arshad Chandio (External Facilitator-LHW Program)
Ms Nuzhat Sultana (External Facilitator-Shifa International Hospital)
Ms Humaira Gul (External Facilitator-PIMS hospital)
Dr Jahanzeb Aurakzai (External Facilitator-PIMS Hospital)
Dr Azhar (External Facilitator-Pakistan Red Crescent Society)
Dr Zahid Larek (External Facilitator-PIMS Hospital)
Mr Lundy Keo (External Facilitator-GIZ)
Mr Uzair Malik (External Facilitator-Shifa International Hospital)
Dr Nadeem (External Facilitator-PMDC)
Ms Nighat Durrani (External Facilitator-PNC)
Ms Zara Ladhani (External Facilitator-PNC)
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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9. LEARNING AND ASSESSMENT: The method of study used is called “blended learning.” This means that the course was
made up of a number of components, including self-tests, class-based learning,
readings, videos, virtual learning environment (WebCT), small student led group work
and practical field exercises. This involved the students in becoming an active learner,
taking responsibility for motivating yourself, pacing their studies and managing their
workload. The students were expected to actively participate in the discussions, debates
and activities in both the face to face sessions and also the on-line discussions through
the use of WebCT. The students were expected to be able to cope with increased
independent learning and to use their tutor as a resource rather than a provider of
knowledge.
To keep the teaching process interactive, interesting, understandable and effective;
multi-methods were used. For example;
Study Pack
Multimedia presentations
Use of Flip Charts
Use of white board
Zopp cards
Group work & Presentations
Field Visits
Exercises
Assessment strategies included both formative and summative. Assessment is
academically challenging and facilitates the application of reflective skills, critical
analysis and reasoned decision making. This was achieved through the use of varied
strategies such as oral and poster presentations, written assignments, reports,
attendance in the class and active participation during group work and class
discussions.
Every participant was provided with two books (Student Handbook & Module 1 Study
Pack). Continuous electric supply was ensured to avoid any un-necessary delay and
interruptions resulting in wastage of time during the course of study.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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10. PARTICIPANTS: The Senior and Mid-Level managers of both Public and Private sector attended the
course. The faculty and students of HSA who want to build their career in HRH were
also enrolled in the course. A parliamentary Secretary for Health and Member National
Assembly has also attended the PG Cert HRH. The programme is expected to develop
special competencies in the management of Human resources amongst the students.
The course will also contribute in research and knowledge production in the field of
HRH.
A total of 25 students mainly comprising of male (72%) were registered with QMU for the
PG certificate HRH course. The students had liberty to register themselves as full time or
part time. The full time student had to attend all the three modules in the same year.
While part time students can complete the program within three years. 20 students were
registered as full time while five students were registered as part time. For module-I
(NM-251) & module-III (NM-253), 23 students were registered while 21 students were
registered for module-II (NM-252). Students from different provinces of the country
attended the course (shown in table & graph below)
TABLE 1: LOCALITY OF THE STUDENTS
S.No Domicile No. Of Students %age
1. KPK 11 44
2. AJK 6 24
3. Punjab 4 16
4. Sindh 3 12
5. Balochistan 1 4
Total 25
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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FIGURE 1: PROVINCE WISE DISTRIBUTION OF STUDNENTS
11. PERSONAL ACADEMIC TUTORS (PAT): Every student was allocated a Personal Academic Tutor who was there to support
them through learning on the programme. The students discussed issues relating to
their studies on the programme with their PATs. The PATs also offered pastoral care
in times of stress and assisted them in claiming extenuating circumstances. The list
of PAT is as under (Details – Annexed)
1. Dr Saira Tariq (HSA)
2. Dr Fatima Bajwa (HSA)
3. Dr Majid Shahzad (HSA)
4. Dr Abdul Majeed (HSA)
44%
24%
16%
12%
4%
KPK
AJK
Punjab
Sindh
Balochistan
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H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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12. CLASS REPRESENTATION: As per criteria of QMU & HSA, two representatives from the class were elected through
voting system. All the class members participated in voting for their representatives. Dr
Shahzad Faisal was elected as the Class Representative while Dr Shefa Haider was
elected as Deputy Class Representative by the class.
13. ATTENDANCE SUMMARY: Levels of students’ attendance during the HRH course have been the focus of HSA and
QMU interest. So attendance record was maintained for each student throughout the
course. Attendance for each student was recorded twice a day (morning & evening
session). During the attendance analysis it was found that majority (90%) of the
students had had very few recorded periods of absence, which is very encouraging
especially when the students comprise of elected members of national assembly and
senior level managers. The attendance percentage was highest for module-II (NM-252).
No students had less than 50% attendance for module-III (NM-253). It was also observed
that method for recording the attendance was not well organised so the possibilities of
human errors could not be ruled out in recording the attendance during classes.
14. RESULT OF PG CERT HRH, 2011: Total seventeen students have successfully earned Post Graduate Certificate in HRH
from Queen Margaret University. Three out of twenty full time registered students are
required to re-submit their assignments by August, 2011. For the Part time students,
four out of five students (80%) have successfully cleared their respective modules. One
part time student will also have to re-submit the assignment by August, 2011.
15. STUDENTS FEEDBACK Each student was asked to fill a module evaluation form at the end of each module for
their feedback. Likert scale was used for the feedback from students. Analysis of the
feedback was done using SPSS version 16. The results of feedback are discussed in
detail below.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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15.1. LEARNING OBJECTIVES WERE ACHIEVED:
Most of the students agreed persistently over the all three modules that learning
objectives for each module were successfully achieved. However responses for the
second (NM-252) module were inconsistent with the other two modules. Perhaps this
may be because a lot of calculations (WISN, Aberdeen, birth rate plus, Dewdney etc)
were involved in the second module, which were not easy for the students.
15.2. CLASSES WERE GENERALLY WELL PREPARED AND ORGANIZED
Majority of the students reported that classes were well prepared and organized
during the whole PG cert course. Similar problem is noticed for module II (NM-252) in
which some students disagreed.
15.3. ADEQUATE HELP WAS AVAILABLE WHEN NEEDED
Majority of the student agreed that adequate help was available when needed in all
the three modules. However percentage for the response “strongly agree” decreased
over the subsequent module.
15.4. PACE OF MODULE
As whole students were comfortable with the pace of the module, however for
module-III (NM-253) students found the pace “fast”.
15.5. COURSE WORK
Students found second module (NM-252) as most difficult one amongst all the three
modules. This may be again due to the same reason of numerous calculations were
involved in this particular module. Fortunately none of the student found any of the
modules “far too difficult”. It is also noticeable that no student considered any
module “far too easy”. This depicts that the curriculum for the PG cert is well
prepared taking the students capabilities in consideration.
15.6. AMOUNT OF COURSE WORK REQUIRED
Most of the students reported that amount of the course work required was neither
too little nor too much. However according to 47% of the students the course work for
module-III was “much” which should be taken in to consideration.
15.7. FEED BACK ON PROGRESS
Feed back on progress of module-I and module-III was reported good by majority of
students, however progress for module-II (NM-252) was not reported as good by
majority of the students.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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15.8. LIBRARY RESOURCES
The students had varied experiences with library resources in all the three modules
of PG certificate; however majority of the students reported neither good nor poor.
Overall students were not comfortable with library resources.
15.9. IT RESOURCES
IT resources area was found to be the most concerned area by the students during all
the three modules, perhaps because of their poor background/previous knowledge
regarding IT.
15.10. OVER ALL THE MODULE WAS
The overall impression of the students about all the three modules was encouraging
as majority of the participants found the course interesting. The least interesting
module in PG cert HRH was module-II (NM-252) in which 21% of students reported
the module as either boring or extremely boring.
The students were also asked to fill any comments and observations regarding the each
module in four main categories;
15.11. THREE KEY THINGS LEARNED:
Most of the students stated that during first module (NM-251) they learnt the importance of
HRH, problem analysis and improvement in personal skills. Few students mentioned
specific topics from the course contents which they learnt during the course duration.
During Module-II (NM-252), according to the students they learnt Workforce planning,
WISN and other planning tools.
While in the last module (NM-253) the students said that they learnt performance
appraisal, Job analysis, writing and re-designing job descriptions, motivation and training
need assessment.
15.12. THREE THINGS LIKED:
Majority of the students appreciated the teaching methodology and the facilitation provided
by the facilitators during their stay at HSA for all the three modules of PG cert HRH. The
students also liked the classroom environment, group work, practical work and content of
the course of all the three modules.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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15.13. THREE THINGS THAT COULD BE IMPROVED:
Better IT/internet resources and Accommodation were the top most points mentioned by
the students which need improvement. Cleanliness of hostel and cafeteria was another
concern of students. The students also showed some concern about the handouts, like the
handouts should be provided prior to the lecture and should be with large font size. Few
students were of the view that the timing for group work should be increased. Scholarship
issues, mechanism for feedback after each session and quality of the external facilitators
were some other areas highlighted by the students to be looked into.
During first module (NM-251) the students mentioned that there should be some time
spared for tea break after the first session which was adjusted by the module coordinators
for the rest of two modules.
For Module-II (NM-252) the student demanded for more time to understand the planning
tools and calculation (WISN, Aberdeen etc). The students also stated that all the students
should be given equal time and each students should be involved during the calculations.
For module-III (NM-253), the major concern of the students was about the external
facilitators. According the students they have bossy attitude in the classroom.
15.14. COMMENTS FOR FACILITATORS:
All most all the students highly appreciated the facilitators regarding their competency,
cooperation, support and encouragement. According to the students the facilitators are
mature, hardworking, punctual and friendly however according to the one of the student
the facilitators from HSA were too busy in other issues.
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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16 ANNEXES
ANNEX-I: PERSONAL ACADEMIC TUTOR (PAT) LIST
Personal Academic Tutor (PAT) S.No. Name of the Students Name of PAT
1 Mohammad Naeem
Dr
Sair
a T
ari
q
2 Syed Hafeez Ahmed
3 Khawaja Aftab Ahmed
4 Muhammad Kashif Rajput
5 Amna Chishti
6 Farzana Andaleeb
1 Mahreen Bhutto
Mr
Maji
d S
hah
zad
2 Ejaz Sahu
3 Siraj Mohammod
4 Shefa Haider Sawal
5 Mariyam Sarfraz
6 Kamran Ajaib
1 Jehanzab Khan Aurakzai
Dr
Fati
ma B
ajw
a
2 Irum Kamran
3 Imran Inayat
4 Aftab Hussain
5 Masood Ahmed Bukhari
6 Anisa Afridi
1 Sher Mohammad
Dr
Abdul
Maje
ed
2 Mushtaq Khan
3 Ramesh Kumar
4 Faisal Shahzad
5 Farhat Shaheen
6 Bilal Zafar
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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ANNEX-II: CONTACT DETAILS OF HRH STUDENTS
Contact Details of HRH Students (2011)
S.# Name of the Students Email Address
1 Abdul Majeed [email protected]
2 Amna Chishti [email protected]
3 Anisa Afridi [email protected]
4 Muhammad Kashif Rajput [email protected]
5 Siraj Mohammod [email protected]
6 Mushtaq Khan [email protected]
7 Kamran Ajaib [email protected]
8 Mohammad Naeem [email protected]
9 Ejaz Sahu [email protected]
10 Faisal Shahzad [email protected]
11 Farhat Shaheen [email protected]
12 Imran Inayat [email protected]
13 Jehanzab Khan Aurakzai [email protected]
14 Khawaja Aftab Ahmed [email protected]
15 Mariyam Sarfraz [email protected]
16 Mahreen Bhutto [email protected]
17 Masood Ahmed Bukhari [email protected]
18 Syed Hafeez Ahmed [email protected]
19 Sher Mohammad [email protected]
20 Aftab Hussain [email protected]
21 Farzana Andaleeb [email protected]
22 Shefa Haider [email protected]
23 Ramesh Kumar [email protected]
24 Bilal Zafar [email protected]
25 Irum Kamran [email protected]
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17. PHOTO GALLERY:
Pictures of inauguration ceremony and other activities regarding PG cert HRH
Group photo of PG cert HRH students with Federal Minister of Health
Post Graduate certificate in Human Resources for Health Management 2011
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Federal Minister of Health in the Inauguration ceremony
The Executive Director HSA, Dr Assad Hafeez, addressing the inauguration ceremony
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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Ms. Jean Robson, QMU-Course Coordinator, addressing the inauguration ceremony
The Principal Advisor GIZ health Sector Support Program Pakistan, Dr JP Steinman,
addressing the inauguration ceremony
Post Graduate certificate in Human Resources for Health Management 2011
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Marilyn McDonagh, discussing “Problem tree” with students
Marilyn McDonagh, with a group of students
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Class room of PG cert HRH
Students of PG Cert HRH in the class room
Post Graduate certificate in Human Resources for Health Management 2011
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Students of PG cert HRH with Marilyn McDonagh
Students doing Brain storming prior to Group work
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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Students busy in Group work
Ms Jean Robson assessing students’ presentations
Post Graduate certificate in Human Resources for Health Management 2011
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Ms Joyce Smith discussing WISN methodology with students
Practical application of WISN with nursing head of Shifa International Hospital
Post Graduate certificate in Human Resources for Health Management 2011
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Students presenting their posters to Ms Jean Robson
Students presenting their posters to Peers.
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Students busy in role play for the recruitment and selection of employee
Students busy in role play for the recruitment and selection of employee
Post Graduate certificate in Human Resources for Health Management 2011
H u m a n R e s o u r c e s f o r H e a l t h U n i t , H S A
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Ms Jean Robson making a Web of Job Analysis
Group discussion in the class
Post Graduate certificate in Human Resources for Health Management 2011
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Panelists from MoH Pakistan, GIZ & Pakistan Red Crescent
Group of students with a panellist from GIZ