Post-meeting Survey 58th SCIJ Meeting
Banff – Alberta
1. IntroductionNow that summer is behind us and we are once again well on our way to yet another SCIJ rendez-vous, the organizing committee of the 58th SCIJ meeting in Banff, Alberta wanted to share with you the results of the survey that 32% of all participants took the time to fill out. The does not include the rankings received by Canadian members.
We hope the feedback we received will help shape a stronger organization, richer meetings and more active participation and more open discussions. We’d also like to thank everyone who took the time to fill out the survey.
Question 1. Rate your registration experience
Going into the meeting we knew that even though Canada would generate excitement as a destination, holding two other meetings outside Europe within the same year would make participation in our event challenging. In comparison to the 1995 meeting, which had 225 participants, the 58th meeting had 202.
Online registration process?
Reservation and payment system?
Online support? User Experience?0
10
20
30
40
50
60
70
80
Rate your registration experience
Total Disaster
Needs improvement
Good job
Great job
You knocked my socks off
Question 1. Rate your registration experience
What worked?
• A registration system that, if kept in use, will help SCIJ build a rich membership directory that won’t require constant re-entering or refilling.
• Collecting funds in advance ensured a greater sense of commitment to participate. • While it may have been a little more difficult for some to finalize, we paid a lot of
attention to making sure the process was as smooth as possible for all the participants.
• With the profiles already entered into the system, the registration process should be much easier as SCIJ moves forward.
• SCIJ is now ready for the e-commerce era.
What to improve?
• Allow for team registrations. • Add more functionality to the registration system, so as to make it more flexible.
Question 2. Rate us on the quality of information
Total Disaster
Needs improvement Good job Great job You knocked
my socks offResponse
Count0 0 16 37 15 510 3 15 35 10 490 2 16 22 12 490 3 25 31 8 500 4 20 34 7 482 3 27 26 6 501 5 25 21 6 450 7 22 25 10 490 2 15 37 12 490 3 17 36 10 49
510
Response time and quality of the answer when you wrote
Story ideas?
Answer Options
Information relevance?
Quality of information on website?
Communications leading up to the meeting?
Information timeliness?
skipped question
Rate us on the quality of our communications.
Frequency of the communication?
Website (www.scij.ca) ?
Was the SCIJ invitation sent out in enough time to plan
Information clarity?
answered question
For the most part all respondents were happy with the quality of the information they received. However, according to some respondents, we could have delivered some of the information in a timelier manner.
Question 2. Rate us on the quality of information
What worked?
• Frequent communication with members.• A quality website, wherein all the information was centrally located, helped ensure
that everyone was kept up to date.
What to improve?
• We could maximize use of web to report on the meeting with daily online updates.
Questions 3. – 4. Pre and Post tour programsAmong all participants who responded, the Jasper pre and post tours along with the Calgary experience ranked highest among all tour programs offered.
Edmonton Adventure
Jasper, Wonderful by Nature
Calgary à la Carte
Shadow Lake Lodge
Build your own ski tour
Build your own itin-
erary
0
5
10
15
20
25
30
If you participated, how did we do?
Total Disaster
Needs improvement
Good job
Great job
You knocked my socks off
Did not participate
Question 5. How did you rate the following?
An overwhelming majority of survey participants enjoyed the hotel accommodations and the quality of the meals that were served during the week.
The expedient and organized check-in process upon arrival made things quite a bit smoother and more expedient for a number of participants.
Total Disaster
Needs improvemen
tGood job Great job You knocked
my socks offResponse
Count2 2 13 29 13 441 1 11 35 14 430 8 9 35 15 500 2 16 29 20 500 1 18 32 16 501 1 13 31 21 500 3 14 36 14 502 1 11 37 13 482 2 12 34 11 45
501
answered question
Bus Transfers to Banff
Breakfast
How do you rate the following?
Hotel Rooms
Airport Departures
Airport Arrivals
Dinners
skipped question
Hotel and Meeting check-in
Bus Transfers back to airport
Answer Options
Lunches
Question 5. How did you rate the following?
What worked?
• The check-in process.• The expediency in getting to the rooms. • The food quality.
What to improve?
• Both the ski rental pickup and ski room facilities at the hotel could have been better organized.
• Nordic ski rentals could have also been better organized.
Question 6. How would you rate the following presentations?
• The ‘Will Gadd’ presentation was the most popular with all SCIJ participants in Banff/Lake Louise, Alberta.
• This was closely followed by the ‘Digital Divide’ presentation with Frédéric Boulay, Stéphane Gagné and Jules Older.
• The ‘Hamster Wheel’ presentation with Jean-Francois Lisée, David Halton and Jean-Michel Leprince was the next most popular.
• The least popular speaker was the oil sands representative; this was largely due to the quality of the speaker and to the room’s configuration which proved less than ideal in maintaining audience attention.
Total Disaster
Needs improvement Good job Great job You knocked
my socks offResponse
Count0 1 19 21 13 400 5 26 17 7 404 20 24 12 5 450 9 27 22 6 460 3 23 14 9 360 7 28 15 5 41
483
Canmore Nordic Centre – J ohn Samms, Canmore Nordic
Canadian Association of Petroleum Producers (Monday
skipped question
Answer Options
Digital Era: Future of Media (Boulay, Gagné, Older)
The Hampster Wheel (Lisée, Halton, Leprince)
answered question
How would rate the following?
Canadian Tourism Commission – Steve Podborski
Will Gadd
Question 6. How would you rate the following presentations?
What worked?
• Good content.• A theatre-style venue with comfortable seating, good lighting and a good
sound system.• A respectful audience who listened and participated.
What to improve?
• Less than ideal room configurations at Lake Louise. • Poor quality audio systems at Lake Louise.
Question 7. How would you rate your Sunday free day activity?
Most people enjoyed the organized activity day that was held on Sunday. The most popular activity was the ‘Flavour of the Region’ (culinary tour).
Total Disaster
Needs improvement Good job Great job You knocked
my socks offResponse
Count0 0 2 9 1 90 2 5 4 4 120 4 2 9 2 150 0 2 6 1 50 2 1 7 3 90 0 2 4 4 70 3 4 7 1 11
465
How would your rate the activity you selected?
Culinary Tour
skipped question
Flavours of the region
Snowshoeing
Ice Explore in J ohnston Canyon
answered question
Answer Options
Picture This
Banff Mountain Culture
Nordic Skiing at Lake Louise
What worked?• During a previous survey, members identified a photography workshop as an activity
they most wanted to learn about.
What to improve?• Offer participants an additional ski day.• Perhaps organize these ‘free day’ activities so they follow the Nordic ski competition.
Question 8. Which activity did you like the most?
The planning of this activity inspired many discussions among the organizing committee, but in the end SCIJ members thought the black-tie Gala evening was the best overall activity, proving once again that SCIJ is open to exploring new boundaries and ideas. In the end, we were glad to go ahead with it. Monday après-ski at Lake Louise and Nations Night were among the most popular events, while most people enjoyed the skiing at Sunshine Village. Although we planned the meeting on a step-by-step basis, doing a World Cup-style bib draw would need some improvement.
Total Disaster
Needs improvement
Good job
Great job
You knocked my socks off
Response Count
1 7 31 18 5 480 1 14 30 18 480 2 12 24 22 450 4 17 23 16 468 15 15 14 6 420 2 25 28 8 481 11 22 22 8 480 4 13 27 18 460 0 7 27 26 461 4 19 23 13 460 4 19 26 9 442 14 19 17 7 441 5 23 23 8 452 9 23 16 9 441 6 23 23 6 440 1 20 28 11 460 6 25 23 7 460 3 15 19 27 48
483
General Assembly content
Ski Norquay (Tuesday)
answered question
Canmore Nordic Centre (Thursday)
Après-ski Louise (Monday)
Free ski day or Activity (Friday)
Nations Night (Norquay)
Answer Options
General Assembly Venue
Ski Louise (Monday)
Alberta Public Affairs (Thursday night – Banff
Downhill Race (Mt. Norquay)
skipped question
Overall, how would you rate each one of the following activities?
Nordic Ski Race
Torchlight Dinner Louise (Monday)
Turkey 59th Meeting presentation (Friday)
Sunshine Village (Wednesday)
Opening Ceremony (Sunday)
Bib Draw (Lake Louise)
Friday Gala Evening (Friday night)
Wild Bills – Calgary Stampede (Wednesday
Question 8. Which activity did you like the most?
What worked?• Meticulous attention to a program that offered participants a good overview of the
region and the province.• Excellent participation rates from our members.• Participants who respected the events and the speakers.
What to improve?• The World Cup-style bib draw for the ski race.• The length of the speeches during the opening ceremony. - The downhill ski race
could have been a little more challenging. • The Nordic ski race required clearer signage, more race volunteers to monitor the
race, and a better consolidation of results by the race organizers.• More free time. This can easily be achieved in meetings where there is limited bussing
or where the hotel is within walking distance of the ski lifts. Unfortunately, Banff’s expansive Rocky Mountains did not afford us this opportunity. If events were held in the hotel, this could also save considerable time.
• Also, if organizers are able to secure two or three major sponsors, this could potentially reduce the number of presentations during the week. But as most organizers will realize, this is not always possible unless participating SCIJ members are willing to contribute more cash.
Free Forum Comments
Free Forum Comments: Click on the links within the website section to see what members said in general. The comments are unedited but provide you with some insights from our members.
http://www.scij.ca/index.php/en/survey
You can also download the document to see who produced stories about Banff (so far).