Download - Power School Presentation Shared
![Page 1: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/1.jpg)
![Page 2: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/2.jpg)
![Page 3: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/3.jpg)
You’ve Got the Power!
Brian Woodland, APRDirector of Communications and Strategic
PartnershipsPeel District School Board
Mississauga, Ontario(905) 890-1010, ext 2812
![Page 4: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/4.jpg)
![Page 5: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/5.jpg)
![Page 6: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/6.jpg)
![Page 7: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/7.jpg)
![Page 8: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/8.jpg)
![Page 9: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/9.jpg)
ON*STAR
![Page 10: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/10.jpg)
What’s Changed?•Information explosion/constant radical change
•Skills revolution
•Sophisticated/discerning public “Where is June Cleaver?”
•Societal issues - violence, funding, demographics
•Personal experience/reality GAP
![Page 11: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/11.jpg)
![Page 12: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/12.jpg)
The translation?
“The entire future of the civilized world rests on how well we do in public schools today”
![Page 13: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/13.jpg)
![Page 14: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/14.jpg)
Survey says
Health care and education are the top two issues of public
concern
![Page 15: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/15.jpg)
![Page 16: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/16.jpg)
The Brian Woodland rule:
Everything really wonderful that happens in a community, and everything really terrible that
happens in a community, connects back to a school
![Page 17: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/17.jpg)
What’s Changed?•Information explosion/constant radical change
•Skills revolution
•Sophisticated/discerning public “Where is June Cleaver?”
•Societal issues - violence, funding, demographics
•Personal experience/reality GAP
![Page 18: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/18.jpg)
![Page 19: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/19.jpg)
What’s Changed?•Information explosion/constant radical change
•Skills revolution
•Sophisticated/discerning public “Where is June Cleaver?”
•Societal issues - violence, funding, demographics
•Personal experience/reality GAP
![Page 20: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/20.jpg)
![Page 21: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/21.jpg)
![Page 22: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/22.jpg)
![Page 23: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/23.jpg)
So what is the bottom line?•The emergence of Superparents •also known as hyperparents or high maintenance parents
![Page 24: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/24.jpg)
![Page 25: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/25.jpg)
My child
![Page 26: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/26.jpg)
![Page 27: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/27.jpg)
![Page 28: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/28.jpg)
![Page 29: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/29.jpg)
![Page 30: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/30.jpg)
![Page 31: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/31.jpg)
![Page 32: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/32.jpg)
![Page 33: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/33.jpg)
“Why should I have my kid come to your
school?”Learning About Schools: What Parents Need to Know and
How They Can Find Out, Prof. P. Coleman
![Page 34: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/34.jpg)
Why should my child come to your school?
• High educational standards• High graduate rate• We help students make a difference• Full range of extra curricular activities• Warm supportive and challenging• Vibrant, caring community of learners• Exceptional staff• Great technology focus• Nurturing and respectful• Diverse community
![Page 35: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/35.jpg)
The source?
• Private SchoolsA special interest supplement The Globe and Mail,Monday, October 18, 2004.
![Page 36: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/36.jpg)
A better source? You!
• 5 great reasons to go to your school…
![Page 37: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/37.jpg)
The source?
• Private SchoolsA special interest supplement The Globe and Mail,Monday, October 18, 2004.
![Page 38: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/38.jpg)
A better source? You!
• 5 great reasons to go to your school…
![Page 39: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/39.jpg)
What’s Changed?•Information explosion/constant radical change
•Skills revolution
•Sophisticated/discerning public “Where is June Cleaver?”
•Societal issues - violence, funding, demographics
•Personal experience/reality GAP
![Page 40: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/40.jpg)
![Page 41: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/41.jpg)
![Page 42: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/42.jpg)
![Page 43: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/43.jpg)
When the oasis dries up the animals look at each other
differently
![Page 44: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/44.jpg)
What’s Changed?•Information explosion/constant radical change
•Skills revolution
•Sophisticated/discerning public “Where is June Cleaver?”
•Societal issues - violence, funding, demographics
•Personal experience/reality GAP
![Page 45: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/45.jpg)
![Page 46: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/46.jpg)
![Page 47: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/47.jpg)
![Page 48: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/48.jpg)
Do you practice quality response?
![Page 49: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/49.jpg)
Next hotel stay …-room not clean -power blackout
![Page 50: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/50.jpg)
![Page 51: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/51.jpg)
![Page 52: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/52.jpg)
![Page 53: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/53.jpg)
![Page 54: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/54.jpg)
Phi Delta Kappa says schools with high confidence ratings:•have clear goals, and they communicate these goals clearly within the school and to the community
•have high quality curriculum and extracurricular programs - they are seen to have “extras” over and above what the “average” school offers
•are safe and orderly
•have significant parent and community involvement
•exhibit openness, warmth and caring
•systematically do “need sensing” to find out what parents and others in the community want from schools
•work hard at building and retaining public confidence
![Page 55: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/55.jpg)
![Page 56: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/56.jpg)
![Page 57: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/57.jpg)
![Page 58: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/58.jpg)
Hierarchy of Effective Communications1. One-to-one, face-to-face
2. Small group discussion/meeting
3. Speaking before a large group
4. Phone conversation
5. Handwritten, personal note
6. Typewritten, personal letter not generated by computer
7. Computer generated or word-processing-generated “personal letter”
8. Mass-produced, non-personal letter
9. Brochure or pamphlet sent out as a “direct mail” piece
10. Article in organizational newsletter, magazine, tabloid
11. News carried in popular press
12. Advertising in newspapers, radio, TV, magazines, posters
13. Other less effective forms of communication (billboards, skywriters, etc.)
![Page 59: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/59.jpg)
![Page 60: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/60.jpg)
How can that be…
![Page 61: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/61.jpg)
![Page 62: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/62.jpg)
Reputation building:Do it now or pay later
--and keep paying!• It takes nearly 4 years for a company to
rebuild a blemished reputation
Burson-Marsteller Building CEO Capital Survey
![Page 63: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/63.jpg)
What is the voice of your school?
![Page 64: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/64.jpg)
Sign of the times
Catering for elegant social events
![Page 65: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/65.jpg)
Sign of the times
Our specialty—do-it-yourself roast a whole pig parties!!
![Page 66: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/66.jpg)
Think about your school
• Do you have a “fall in the salad” person?
![Page 67: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/67.jpg)
There is no inside/outside voice
“our results are great!”
and
“this is the end of the world as we know it”
cannot co-exist !
![Page 68: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/68.jpg)
The voice checklist
• Do you speak with one clear voice?• Do you have the information you need to
tell the story?• Is the one clear voice cranky? Negative?
Hostile? • What could help?
![Page 69: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/69.jpg)
![Page 70: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/70.jpg)
Your Attitude
Communicated three ways:• 7% by words• 38% by tone of voice • 55% in non-verbal ways
Silent Messages, Dr. Albert Mehrabian
Do you have them at Do you have them at hello?hello?
![Page 71: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/71.jpg)
An Attitude Example
Service person asks guest if help needed. Guest shows interest in employee. Hotel employee asks if help needed and offers suggestions. Offers gift to hotel employee. How could that not be good?
Do you have them at Do you have them at hello?hello?
![Page 72: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/72.jpg)
Your reputation will self-destruct in 5 seconds...
Get the first five seconds right—our genes train us to distinguish between
safe opportunities and dangerous situations—these sensing devices are at full stretch when customers move toward a potential service encounter.
The Buzz, David Freemantle
![Page 73: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/73.jpg)
The 5 Power Tools
![Page 74: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/74.jpg)
1 Do a good job
![Page 75: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/75.jpg)
The BIG picture
What public relations can’t do--NSPRA
The 90-7-3 rule
•90% of reputation is based on quality service•7% on listening•3% on telling
![Page 76: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/76.jpg)
The BIG picture
It’s a simple rule to get good PR--
Always do a good job!
![Page 77: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/77.jpg)
![Page 78: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/78.jpg)
![Page 79: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/79.jpg)
![Page 80: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/80.jpg)
![Page 81: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/81.jpg)
![Page 82: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/82.jpg)
![Page 83: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/83.jpg)
![Page 84: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/84.jpg)
![Page 85: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/85.jpg)
An example of going beyond PR
![Page 86: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/86.jpg)
2 Connect PR to learning
![Page 87: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/87.jpg)
![Page 88: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/88.jpg)
![Page 89: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/89.jpg)
Within 10 percentage points, what per cent of recent research studies indicate that parents DO have an important impact on children’s school achievement? What percentage DO NOT?
DO 100% DO NOT 0%
![Page 90: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/90.jpg)
A Michigan study of the relationship between student test scores and a variety of forces affecting student success found one facter that stood out as “The most frequently recurring theme of high-scoring districts.” What was it?
Intensive involvement of parents in their children’s schooling.
![Page 91: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/91.jpg)
Research is clear that the vast majority of parents want to help their child be successful in school. What are the three key reasons they say they do not?
1. No time2. Don’t know what to do
3. Language
![Page 92: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/92.jpg)
![Page 93: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/93.jpg)
![Page 94: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/94.jpg)
![Page 95: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/95.jpg)
![Page 96: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/96.jpg)
![Page 97: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/97.jpg)
![Page 98: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/98.jpg)
![Page 99: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/99.jpg)
![Page 100: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/100.jpg)
![Page 101: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/101.jpg)
![Page 102: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/102.jpg)
Quick Tip:Make sure the bad
news comes from you…quickly!
![Page 103: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/103.jpg)
3 WOW service
![Page 104: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/104.jpg)
![Page 105: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/105.jpg)
![Page 106: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/106.jpg)
![Page 107: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/107.jpg)
Bad service is easy to spot…
![Page 108: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/108.jpg)
Moving to WOWGive a corporate example for:
Pathetic
Adequate
WOW!
![Page 109: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/109.jpg)
Defining adequate…
![Page 110: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/110.jpg)
![Page 111: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/111.jpg)
Moving to WOWGive a personal example for:
Pathetic
Adequate
WOW!
![Page 112: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/112.jpg)
The Change Page(Personal)
1.
2.
3.
4.
5.
![Page 113: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/113.jpg)
The Change Page(Shared)
1.
2.
3.
4.
5.
![Page 114: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/114.jpg)
The Change PageTip Sheet
1.
2.
3.
4.
5.
![Page 115: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/115.jpg)
WOW service does not involve the P word—said or unsaid
![Page 116: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/116.jpg)
4 Power of three
![Page 117: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/117.jpg)
![Page 118: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/118.jpg)
![Page 119: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/119.jpg)
![Page 120: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/120.jpg)
5 Trumpet good news
![Page 121: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/121.jpg)
![Page 122: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/122.jpg)
![Page 123: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/123.jpg)
![Page 124: Power School Presentation Shared](https://reader036.vdocument.in/reader036/viewer/2022062900/58ec86fa1a28ab6c498b4579/html5/thumbnails/124.jpg)