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POWERful Coaching for Powerful Results
Creating Coaching Competency
Karla Reiss, The Change Place Education Consultant
Certified Empowerment Coach
©2006 The Change Place
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“Only those who risk going too far can possibly find out how far one can go.” ~ T.S. Eliot
"You must give birth to your images. They are the future waiting to be born ..."
~ Rainer Marie Rilke
©2006 The Change Place
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This session includes: Theory to Practice Professional Coaching Core
Competencies Coaching Basics Essential Coaching Skills part 1 Coaching Skills Practice
©2006 The Change Place
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Moving from Theory to Practice
• You have established a theoretical base for coaching.
• You know coaching is all about creating deep and lasting change for: – An individual – An organization
• But How?
©2006 The Change Place
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International Coach Federation
Professional Coaching Core Competencies
• Define what a coach knows how to do • Define how a coach interacts with a coachee • Sets standards for coaches everywhere • Assures the public that coaches have core skills • Maintain ethics • 11 Competencies + sub-competencies • Let’s get started!
©2006 The Change Place
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International Coach Federation Professional Coaching Core Competencies
Sets the Foundation • Meets Ethical Guidelines and Professional
Standards • Establishes a Coaching Agreement Co-creates the Relationship • Establishes Trust and Intimacy • Develops Coaching Presence
©2006 The Change Place
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International Coach Federation Professional Coaching Core Competencies
Communicates Effectively • Active Listening • Powerful Questioning • Direct Communication Facilitates Learning and Results • Creates Awareness • Designs Actions • Planning & Goal Setting • Manages Progress & Accountability
©2006 The Change Place
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International Coach Federation Professional Coaching Core Competencies
• Each module will include a conversation about ICF Professional Coaching Core Competencies
• A school or district might consider or
compare their current coaching training with them.
• To prepare great coaches, attempt to include
them in training.
©2006 The Change Place
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Discussion
• Review the ICF Professional Coaching Core Competencies. Did you know they exist? What did you learn?
• Take 3 minutes to reflect.
Discuss with a colleague or jot down your thoughts in your journal.
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Establishing a Coaching Relationship
• Coach-Coachee relationship is a special partnership designed to create extraordinary results. – The coach – The coachee – The collaboration between both – Each is invested in the outcome
• Together you create more • Successful beginning is crucial
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Establishing a Coaching Relationship
• Developing Trust – Critical first step! – Maintain confidentiality always! – Keep your word – Be sincere – Be on time – With trust, coachees will be comfortable
opening up to a coach.
©2006 The Change Place
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Establishing a Coaching Relationship
• Communicating Roles – What are the coach’s responsibilities? – What are the coachee’s responsibilities? – Assure coachee understands what to
expect – Define coaching vs mentoring vs other
roles
©2006 The Change Place
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Establishing a Coaching Relationship
• Define your boundaries – What areas are OK for coaching? – What areas are not OK? – Ask permission to coach on sensitive
areas. – Often, in time, coachees will open up
about personal issues.
©2006 The Change Place
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Establishing a Coaching Relationship
• Determine readiness – Is the coachee willing to be coached? – Does the coachee know what to expect? – Have the coach and coachee established a
personal rapport? • Establish schedule
– Time & length of sessions – Place – Seek a quiet, private place
©2006 The Change Place
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Coachee Readiness
Use this checklist to assess if the coachee is ready, or where you need to focus before starting to coach.
The potential coachee: Is excited to work with a coach Wants to grow in their professional life Is open to new ideas Is ready to take steps or risks
©2006 The Change Place
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Coachee Readiness
Can visualize a preferred future for themselves, their school, district or university
Has a positive attitude Wants to become more competent than they
already are Is willing to think beyond their own mindset
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Coachee Readiness
Is able to reach decisions through collaboration Is already successful and seeking more Wants to learn something new Wants to make a bigger difference in their
district, university, organization or have a larger impact on the world.
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Coachee Readiness
Has ideas and goals and is ready to move forward.
May need help focusing their attention May need some inspiration Needs someone to rein them in
©2006 The Change Place
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Birds-Eye View of a Coaching Relationship
Before coaching Coachee has: Thoughts Experiences Beliefs Fears Knowledge Skill Dreams
Coach & Coachee
Working together:
Discovery process
Inspires “can do”
Viewpoints expand
Goals & actions begin
Determine personal values
After coaching, the Coachee has:
New beliefs
New points of view
New thoughts
More confidence
The Outcome: New Results! ©2006 The Change Place
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Realistic Expectations
• For how long should coaching take place? – Plan for 3-6 months or longer – Can vary depending on readiness and goals
• How long will it take to reach a goal? – Depends on coachee sticking with a plan – Set target dates in the beginning
• How long should coaching sessions be? – 30-60 minutes is most common – Can be longer if job-shadowing is included – Can be as little as 10 minutes
©2006 The Change Place
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Phases of a Coaching Relationship Start Moving! • What Happens:
– Coach & coachee get to know one another – Trust and rapport developes – Identify and explore current challenges – Goals for coaching are discussed – Coach is deeply listening – Assessments may be used, if appropriate
• How Coachees May Feel: – Uncertain or enthusiastic – Curious
©2006 The Change Place
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Phases of a Coaching Relationship Keep Moving! What Happens: • Specific goals are established • Coachees are in action toward their goals • Obstacles are seen as opportunities • Coachees are on a roll! • A solid foundation of trust is present • Coach supports through discomfort How Coachees May Feel: • Exhilarated or exhausted • Anxious and uncomfortable • May want to slow down or stop
©2006 The Change Place
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Phases of a Coaching Relationship Renewal!
What Happens: • Initials goals have been met • New, way bigger goals are often set • Coachees have new attitudes, beliefs and outlook
How Coachees May Feel: Unstoppable Like a whole new person!
©2006 The Change Place
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Creating Coaching Competency • There are dozens of coaching skills!
– In this course, we will focus on the most essential ones to begin coaching.
• There are numerous tools and techniques. – They will included in various modules.
• Expect a minimum of 30-60 hours of guided training and practice to feel competent. – There is more to coaching than many people guess. – This course is a beginning! – Take it slow and go easy on yourself!
©2006 The Change Place
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Essential Coaching Skills Part 1 Learning to be a Great Coach
• Reframing – Help coachee see situations with new eyes, to
see from a different perspective – Shift from negative to positive – Consider new possibilities
Sounds Like: – What’s another way of looking at that? – How can that work for you?
©2006 The Change Place
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Essential Coaching Skills Learning to be a Great Coach
• Acknowledging – Lets coachee know they have been heard – You can paraphrase or mirror their comments – You are just stating what is
Sounds Like: – I hear you’re working so hard at that, but not getting
the result you want. – I can hear your frustration.
©2006 The Change Place
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Coaching Skill Practice
• Review the two coaching skills in the previous slides. Think of a scenario or professional challenge you have. In your group, find a partner. One become the coach, one the coachee.
• Conduct a brief coaching conversation using your new skills.
What was the result? What was different? How did it feel as coach or coachee?
©2006 The Change Place
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Essential Coaching Skills Learning to be a Great Coach
• Powerful Questions – Coaches ask lots of questions! – Help coachee think – Challenge their assumptions – Help coachee go deep inside – Uncover doubts, fears, beliefs – Open-ended – Begin with “how” “why” “what” Sounds Like: – What’s stopping you? – What can you learn from that?
©2006 The Change Place
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Essential Coaching Skills Learning to be a Great Coach
• Forwards Action – Coach is action and results oriented – Every time you’re coaching, new actions toward
goals are identified – During coaching, help coachee consider new
actions – Encourage them to do more, more often – Hold the coachee accountable to do them Sounds Like: - When can you call that parent this week? - How willing are you to try that before next session?
©2006 The Change Place
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Coaching Skill Practice
• Review the two coaching skills in the previous slides. Think of a scenario or professional challenge you have. In your group, find a partner. One become the coach, one the coachee.
• Conduct a brief coaching conversation using your new skills.
What was the result? What was different? How did it feel as coach or coachee?
©2006 The Change Place
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Summary
• Establishing trust early is necessary for success.
• Clarify when and where coaching will take place.
• There are professional standards and competencies for coaching.
• Expect the coachee to move through phases during the coaching relationship.
• There are dozens of coaching skills coaches need to learn.
©2006 The Change Place
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It's kind of fun to do the impossible. ~ Walt Disney
You have brains in your head, You have feet in your shoes, You can steer yourself any direction you choose.
~ Dr. Seuss
©2006 The Change Place