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2005
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How
do we find people
we need the
?
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juridical
sociological
economic
Socio-economic
demographic
pedagogic
communication
technological
skills
+
languages
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Attract.
Retain.
Motivate.
Engage.
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Job security State pension
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Job security State pension
Public service motivation
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employer ?
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culture
it’s the
stupid!
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Me
My life
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Our people are the director of their own life
It doesn’t matter where our people work
It doesn’t matter when our people work
It doesn’t matter how our people work
Happy people provide better service to our customers
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Where do we work?
home at
work work at
home
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Where do we work?
home at
work work at
home
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(nearly)
work from home can
everyone
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71,5 % works from home
up to
3 days/week
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The
work must
the civil servant
follow
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Where do we work?
home at
work work at
home
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The higher you are in the
hierarchical structure
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the
bigger is your
office
The higher you are in the
hierarchical structure
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the
bigger is your
office
The higher you are in the
hierarchical structure
the
less you are
present
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boss Can a
? without a desk function
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Answer emails
Analyze cases
Hold meetings
Concentrate oneself
Have confidential interviews
Drink coffee
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Answer emails
Analyze cases
Hold meetings
Concentrate oneself
Have confidential interviews
Drink coffee
has nothing
The place in which we
to do with hierarchie
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Answer emails
Analyze cases
Hold meetings
Concentrate oneself
Have confidential interviews
Drink coffee
has everything
The place in which we
to do with activity
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own
Nobody
! has desk his
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for all that who pays
no doubt
And
that is !
?
the taxpayer
tell us now
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70% office space
6 million euros
each year
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70% office space
6 million euros
each year
all changes
10 million euros
just once
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Until 2012…
Afterwards:
-1,5 floors
Extra savings
each year
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It’s
profit collateral
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When do we work?
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Does the time clock
happy ?
make you
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Freedom of
choice
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How do we work?
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is not
Control our culture
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is based on
our culture
trust
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results focus
on
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quantity quality behaviour
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you when enter an organization…
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… you immediately smell
the boss!
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invest in our
So we
chefs
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launched
Self-managing teams are being
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launched
Self-managing teams are being HR IT
Department people
with disability
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& Facts
figures
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770 p.
Brussels
Regional 330 p.
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works from home 71,5 %
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91 % doesn’t use the time clock anymore
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Low
turnover
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Absenteeisme ↓
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Productivity
↑ 20%
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better
Happy means
people
service
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Our people are happy
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88% happy 84% proud
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91%
More motivated
Less stressed
Better work-life balance
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Female 50% of leaders
57% of leadership
development programs
62% of our staff
organisation
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Top choice
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Questions?
Thx!!
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Barbara de Clippel Belgian Federal Public Service Social Security
@bdeclippel | @fodsz | @spfsecu
www.slideshare.net/fpssocialsecurity
www.youtube.com/fpssocialsecurity
Barbara de Clippel
www.socialsecurity.belgium.be
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