The Future of Continuous
Improvement
Brand
Results
Leadership People
Products
Build a System
• A Standard Process for Improvement
• Measure the System
• Add the RIGHT Talent
A SYSTEM FOR
CONTINUOUS
IMPROVEMENT
Is Lean a Simple Collection of Tools?
If it were, then why would Toyota let anyone, even competitors, walk through their plants and copy down everything they see?
“I can show you
TPS in action. But
I bet you can’t go
home and do it.”
- Yoshiki Iwata
• The Significant Few and,
• Growth, Revenue, Innovation …..
What to Work On?;
How We Measure the System
CI Maturity Model
• Leaders unaware of Lean• Prevalent fire fighting• Success depends on
heroics.• Lack of structure &
standards
• Leaders understand Lean as “good” but don’t have personal responsibility
• Projects launched in reaction to “pain points, roadblocks.”
• Methods not more detailed than “PDCA.”
• Management by reviewing retrospective, IT generated reports in weekly or monthly meetings.
• Leaders understand some basic Lean principles but treat Lean as a separate activity.
• Dedicated Lean resources are part time project managers
• A method to plan projects exists, but not clearly tied to strategy or process improvement
• Organization beginning to define improvement methods, but skills and deployment depend on one person
• Results checked on a daily basis, but causes for those results are anecdotal.
• Leaders view Lean as the means to improve processes & deliver results
• Full-time, dedicated Lean resources support all aspects of the organization
• A well managed portfolio of improvement opportunities is tied directly to strategy and focuses on process improvement
• A standardized, rapid improvement method is consistently led by Lean Coaches
• Managers consistently deliver results by focusing on process performance & reacting to problems immediately.
• There is no longer a separation between “Lean” and “Leadership.” Every leader utilizes Lean Thinking to run and improve their business.
• Every leader has a master-level Lean coach. The primary role of Lean resources is coaching managers in the line of work.
• A well managed portfolio of projects covers every aspect of the business; kaizen activity is ongoing.
• A standardized, rapid improvement method is continuously practiced by managers who are coached by Lean Masters
• The status of virtually every process is immediately visible; the primary method for delivering results is the continuous monitoring and improvement of all processes.
Level 5
Level 4
Level 3
Level 2
Level 1
A Level 1 organization
Knowing where we stand
0
2
4
6
1 2 3 4 5
# of Locations by Maturity
Add Talent to the System
Where to Proliferate Continuous
Improvement ?
Global Progression FY’15
Business Unit #1
Business Unit #2
Business Unit #3
Business Unit #4
Business Unit #5
4
3
2
1
4
3
1
3
2
1
2
1
1 1
Current Engagement
No Engagement# 1-5 = Maturity
LevelFuture
Engagement
Sustain the Gains
Re-imagining Continuous
Improvement
in your organization