Download - Presentation retail
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RETAIL OPERATIONS
Presented by : Arlene BenitahDoreen Adams
Agnes YeungDawn Jeyendran
Presentation December 2012
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Retail OrientationManager Responsibilities• Ensuring high level of Customer Service• Sales targets and increasing profits Dealing with customer service issues such as customer complaints & queries Interviewing and recruiting new staff Overseeing stock control and receiving orders
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New Colleagues
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Welcome
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• Familiarize yourself with your new assignment1
• Explore your new environment2
• Meet your new colleagues3
Today’s Overview
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Learning Objectives
• Technology • Procedure• Policies• Benefits
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K
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New WorkThe technology learning curve
New Em-
ployee
1 yr 2 yr 3 yr
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Time Spent
Proj
ects
Wor
ked
On
Get Familiar
Achieve Mastery
Working Toward Mastery
Get Experience
d
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Case Study
• Jeremy– His first day– Mistakes made– Successes achieved– The moral of the story
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Discussion
• What we can learn from Jeremy
• Best practices• Take-aways
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Summary
• Define your challenges– Technological as well as personal
• Set realistic expectation– Mastery is not achieved overnight
• Keep your eye on the goal– Mentorship programs
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QUESTIONS?
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APPENDIX