Download - Presentation to salar colleagues
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Engagement and learning in UK local government 2.0
Ingrid Koehlerfor SALAR colleagues March 2011
@ingridkSunday, 20 March 2011
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Sunday, 20 March 2011
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Get satisfaction
Local crowd-sourced customer service and problem solving
Sunday, 20 March 2011
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Patient Opinion
Sunday, 20 March 2011
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My Police
Sunday, 20 March 2011
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CouncilOpinion?
Sunday, 20 March 2011
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Sunday, 20 March 2011
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• Fred Durst Society of Humanity and the Arts
• Dept of Neat and Clean
• Longhorn Alumni Society
• ...and some real ones, too!
Top choice: over 29,000 votes
meansalmost 10,000
separate log-ins for a joke
Be Careful!!
Sunday, 20 March 2011
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Central Bedfordshire
Sunday, 20 March 2011
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Coventry Facebook and Crowdsourcing
Sunday, 20 March 2011
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Twitter engagement
Police at Old Trafford by Reds on Tour on Flickr
from Dan Slee
Sunday, 20 March 2011
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It doesn’t have to be the council’s
Sunday, 20 March 2011
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Crunch time - budget consultations
Sunday, 20 March 2011
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Open data
•Openness not just for citizens
•New approaches to benchmarking
1-11-10! by break things on Flickr
Sunday, 20 March 2011
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Sunday, 20 March 2011
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Councillor engagement
Sunday, 20 March 2011
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Internal and professional engagement
Behind the firewall crowdsourcing, NYC
asterix611 on Flickr
secure enterprise social networking
Sunday, 20 March 2011
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Open engagement
localbysocial.net Blackburn March 18Communities of Practice
Sunday, 20 March 2011
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Open government?
• Transparent
• Listening
• Engaged
• A movement, not a moment
What if politicians invented the open source way? from OpenSourceWay on Flickr
Sunday, 20 March 2011
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Sunday, 20 March 2011
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21
80,000members
75,000monthly visits
22,000monthly contributions1,300
communitiesWeb2.0 by gualtiero on Flickr
CoP Numbers
Sunday, 20 March 2011
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Easy access
• People can dip in and out
• Content is easily captured
Apple bobbing at Thames festival by boybg on Flickr
Sunday, 20 March 2011
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Local by social online conference
• 1100 people• 190+ councils• 27,000 page views• 1123 contributions• sharing the
learning at localbysocial.net
Tron and PacMan easter egg on by MAQ on Flickr
Sunday, 20 March 2011
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A more social experience
Sunday, 20 March 2011
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More permeable knowledge
Sunday, 20 March 2011
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Collaborative learning
http://madwdata.org.uk/Sunday, 20 March 2011
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Twitter chats
http://www.lgovsm.org.uk/Sunday, 20 March 2011
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Local-pedia
http://23things.wetpaint.com/23dian by bitzi ☂ ion-bogdan dumitrescu
Sunday, 20 March 2011
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It’s not all online!
Photos: Francis ClarkePeter McClymont
Dan Slee
Sunday, 20 March 2011
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Some hand holding required?
• a different approach
• requires permission and confidence
Sunday, 20 March 2011
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Capturing the benefits
Sunday, 20 March 2011
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Local by Social
Sunday, 20 March 2011
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Distill and disseminate
Sunday, 20 March 2011
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local.gov.uk/knowledgehub
...will make it even easier to capture the benefits
Sunday, 20 March 2011
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Find out more• These slides are posted at www.slideshare.net/ingrid_k• See CoPs in action at www.communities.idea.gov.uk• www.twitter.com/ingridk• www.twitter.com/knowledgehub• www.twitter.com/localbysocial• http://uk.linkedin.com/in/ingridkoehler• [email protected]• www.ingridkoehler.com
Sunday, 20 March 2011