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Presentation to the Annual General Meeting
March 21, 2013
Rik Parkhill, Chief Executive Officer
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Summary
Financial Performance
Strategy
Community
Conclusion
AGENDA
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2
2012 continued to be economically challenging for the region
Caribbean negatively affected by lackluster performance of
Europe and US
Prolonged global recession resulting in low interest rates
Credit environment reflects the tough economic climate
CIBC FirstCaribbean’s core franchise remains strong
Capital asset ratio of 24% – well in excess of statutory
requirements
Adopted five strategic priorities for growth
Focused on enhancing sales and customer service
excellence
SUMMARY
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3
Summary
Financial Performance
Strategy
Community
Conclusion
AGENDA
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FINANCIAL SUMMARY
4
Given the current economic environment, management believes it prudent to sustain the semi-annual dividend at current levels until earnings demonstrate steady improvement
2008 2009 2010 2011 2012
Net Income* (US$ millions)
180 157 117 74 72
Earnings per Share (US Cents)
11.5 11.2 10.1 4.6 4.4
Dividends per Share(US Cents)
6.0 6.0 6.0 4.5 3.0
Regulatory Capital
20% 22% 22% 22% 24%
Return on Equity
13.3% 12.3% 10.2% 4.6% 4.4%
* Adjusted for one-off items
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TOTAL REVENUE AND OPERATING EXPENSES
5
543507
563568551
348338317320314
2011 2010 2009 2008 2012
Expenses Revenue
US$ millions
Efficiency Ratio:
57% 56% 56% 67% 64%
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LOANS AND ADVANCES AND CUSTOMERS DEPOSITS
6
6,8326,6166,5766,9056,814
9,6259,399
7,9438,658
9,196
2011 2010 2009 2008 2012
Loans Deposits
US$ millions
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LOAN LOSS EXPENSES
120
87
73
4332
2012 2011 2010 2009 2008
Non-performing loans are too high . . .
US$ millions
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Summary
Financial Performance
Strategy
Community
Conclusion
AGENDA
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STRATEGY
Strategic Priorities
Cultivating deeper relationship with our clients
Focusing on value for our clients through understanding their needs
Competing in businesses where we can leverage expertise to deliver value
Pursuing risk-controlled growth in the region
Continuously investing in our client base, people and infrastructure
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CULTIVATING DEEPER RELATIONSHIPS
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Launched social media channels for improved client engagement
Launched new CIBC FirstCaribbean Rewards programme
Service excellence is the hallmark of cultivating deeper relationships
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UNDERSTANDING CLIENTS’ NEEDS
11
Systems enhancements to capture information that helps us make better decisions are underway
By improving our understanding of clients’ needs we will increase the value we deliver to them
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LEVERAGE OUR EXPERTISE
12
By combining CIBC’s expertise with our extensive local knowledge we have built a strong advisory service
Our parent has deep industry sector expertise
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PURSUING RISK-CONTROLLED GROWTH
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Focus is on risk management to build a foundation for stronger performance and growth when our economies improve
Investments should improve both risk management and customer service
We are strengthening the Bank’s credit adjudication systems and processes
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INVESTING – IN CLIENTS AND INFRASTRUCTURE
14
Completed the CIBC FirstCaribbean co-branding
Opened new model branches in the Bahamas, Belize, St. Lucia and Barbados offering tailored experiences to each client segment
First electronic branch at Coverley, Barbados
CIBC FirstCaribbean represents the proud heritage and uniqueness of the Caribbean region, backed by the strength of CIBC
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INVESTING – IN OUR PEOPLE
15
74777371
Jan 11 Jan 10 Oct 08 Oct 12
The Bank remained focused on increasing employee commitment and development
Provided training in frontline customer service and leadership development
Immersion staff assignments with CIBC Canada
Aligned survey with CIBC
Employee Commitment Index Percent
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Summary
Financial Performance
Strategy
Community
Conclusion
AGENDA
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COMMUNITY PARTNERSHIP
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The Bank again invested 1% of profit in community causes
Unsung Heroes
Staff volunteerism: Adopt -a-Cause
University of the West Indies
Youth Entrepreneurship
Endangered Ecosystem Environmental projects
YWCA breakfast programme
Barbados Fruits and Vegetables project
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Summary
Financial Performance
Strategy
Community
Conclusion
AGENDA
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2012 was an economically challenging year for the Caribbean
CIBC FirstCaribbean’s core franchise remains strong
Capital asset ratio of 24% – well in excess of statutory requirements
Bank is well positioned for growth
Limited economic growth is expected in 2013
CONCLUSION
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Presentation to the Annual General Meeting
March 21, 2013
Rik Parkhill, Chief Executive Officer