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Presented to Cornell Trustees
Ted Dodds
CIO and VP
Cornell University
Thursday, March 28, 2013
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IT@Cornell is…
IT@Cornell is becoming…
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IT@Cornell is … a complexity challenge
Co
st
Complexity
Co
st
Scale/Value Planning Virtualization Cloud services
Managed desktop Software consolidation
Common Infrastructure
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IT@Cornell is … a community
2012
720 IT staff
60% 40% Units Center
54% 46% Units Center
2008
875 IT staff
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Central IT is … “rightsized”
0
10
20
30
40
50
60
70
FY09 FY10 FY11 FY12 FY13
44.1 42.9 39.3 37.6 37.1
19.1 17.4
16.9 15.3 15.6
3.5 1.0
FUNDING
0
50
100
150
200
250
300
350
400
450
FY09 FY10 FY11 FY12 FY13
380 339 320 320
286
23
31 36 7
12
STAFF
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IT@Cornell is … multiple organizations
Deans, VPs
55% of IT staff work in colleges, schools, units
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IT@Cornell is … well connected
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IT@Cornell is … well connected
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1,500 web sites, 9.5M hits/day
3,800 wi-fi access points, 200 buildings
28,000 active network ports
39,000 people using 103,000 devices
IT@Cornell is … well connected
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IT@Cornell is … connected to the world
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IT@Cornell is … more than 1,100 software applications
0
20
40
60
80
100
120
9 22
63
16 19
67
33 34 42
75
108
15
80
16 21
1 0
20
40
60
80
100
120
140
33 27
53
27 38
71
11 11 15
122
72 58
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Capture and refine the idea
Identify Service Need
Determine Type Change to existing
service?
New service?
Service/Information Request? IT Request?
Change Mgmt?
Project Initiation?
Review – move
forward?
Develop Opportunity Statement
Y
N Keep for future review
Governance/Advisory
committee
Notify client of service status
Y
Service Development &
Project Initiation • Develop Project
Proposal • Cost & Pricing Plan • Service Requirements • Resource Plan • Service Levels • Service Metrics • Service Quality • Service Roadmap
Service
Development Checklist
• Have Leadership support? • Know who needs to be involved? • Resources could be available? • Is the technology new?
IT Service Desk
Y
N
IT@Cornell is … structured development of new IT services
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IT@Cornell is … a catalogue of services
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IT@Cornell is … cloud services
24,000 faculty/staff on Office 365 21,000 students use Google mail 83,000 alumni forward to cornell.edu
2M incoming messages daily, 70% blocked 1.5M outgoing messages sent daily
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Office productivity Exchange, Word, Excel, Powerpoint, Sharepoint Student and Faculty Portfolios Digication, Mahara High Performance Computing RedCloud, Amazon Web Services, Azure Staff Skill Building SkillSoft Survey Tools Qualtrix Plagiarism Detection Turnitin Video Conferencing WebEx Multimedia Storage and Delivery Kaltura Human Resource Management WorkDay Customer Relationship SalesForce, Microsoft CRM Knowledge Management RightAnswers, IntelliResponse Website Hosting & Content Acquia/Drupal, Edublogs, Bluehost
IT@Cornell is…cloud services
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IT@Cornell is … Red Cloud
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IT@Cornell is … Cyber Security
19
Threat Assessment
Breach Prevention
Breach Management
Remediation and
Improvement
External expertise
Internal practices
Policies
Practices
Technologies
Awareness
Monitoring
Best practices
Decision-making
Incident assessment
Directed change
ITSO learning
Reassess threats
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IT@Cornell is … increasingly focused on learning
Co
nte
nt
Time
Stu
den
t U
se
Time
100%
95% of all Ithaca-based students use BlackBoard, learning management system
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• Lecture capture • eTextbooks • Lab Notebook software • Classroom technologies • Online learning
IT@Cornell is … increasingly focused on learning
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IT Strategic Planning - Framework
28
Student Experience
Service Excellence
Learning Technologies
IT Career Framework
Research
Enterprise Systems
PEOPLE
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The Planning Process
• Multiple advisory committees
• Faculty Advisory Board (FABIT)
• Interviews with researchers
• Student focus groups
• Question of the week
• IT planning conference
• Draft plan complete February 2013
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Today, IT Expenditures Look Like This
90% Utilities
10% Differentiators
• Messaging/calendaring • Most administrative systems • Voice and most data networking • Desktop support
• Academic technologies • Analytics • Research computing • Mobility
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We Aspire to a More Equal Balance
50% Differentiators
• Messaging/calendaring • Most administrative systems • Voice and most data networking • Desktop support
• Academic technologies • Usability • Analytics • Research support • Mobility
50% Utilities
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Initial Priorities
1. Build capacity for online learning
2. Enhance student experience
3. Transform IT skills
4. Extend utility services to research community
5. Improve usability of systems and services
6. Increase access to management information
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IT@Cornell
Thanks for Listening
Questions…?
Presented to Cornell Trustees
Ted Dodds
CIO and VP
Cornell University
Thursday, March 28, 2013
33
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IT@Cornell is … Cyber Security
38
Threat Assessment
Breach Prevention
Breach Management
Remediation and
Improvement
External expertise
Internal practices
Policies
Practices
Technologies
Awareness
Monitoring
Best practices
Decision-making
Incident assessment
Directed change
ITSO learning
Reassess threats
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Threat Assessment
39
• External Expertise
– National
– Regional
– Sector independent
• Internal Practices
– Active scanning
– Targeted penetration testing
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Breach Prevention
• University Policy – http://Policy.cornell.edu
• Practices
– Security assessments
– Security training
• Technologies
– Encryption
– Unit firewalls
– Anti-virus
• Awareness
40
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Breach Management
• Active monitoring
• Contemporary
practices =
rapid response
• Decision making
– Role clarity
– Decision rights
– Governance
41
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Remediation & Improvement
• Assess unit practices to standard
• Direct change in practices that caused incident
• Identify any ITSO lessons learned
• Reassess threat landscape
42