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Principles of Marketing
Lecture-43
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Summaryof
Lecture-42
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e-Marketing
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The Birth of the Internet
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The Role of the Internet in Marketing
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Definitions
• E- Commerce
• E-Marketing
• E-Business
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Rules of E-Marketing
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Basic Forms of Virtual Business
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Business-to-Consumer(B2C)
Business-to-Consumer(B2C)
Basic Formsof
ElectronicCommerce
Basic Formsof
ElectronicCommerce
Business-to-Business(B2B)
Business-to-Business(B2B)
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Decision Variables of the Marketing Mix
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Catch for Pakistani Business
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Today’s Topics
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Marketing and Society
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Current Issues in Marketing
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• The current issues and marketing can be divided into two major subjects:
–Ethics
–Social responsibility
• The two concepts are very closely related
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Marketing Ethics
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•Marketers’ standards of conduct and moral values.
•People develop standards of ethical behavior based on their own systems of values and that may differ from employers organizational ethics, which, produces conflicts
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Social Criticisms of Marketing
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HighPricesHigh
Prices
Shoddy or Unsafe
Products
Shoddy or Unsafe
Products
PoorServicePoor
ServiceDeceptivePractices
DeceptivePractices
PlannedObsolescence
PlannedObsolescence
HighPressureSelling
HighPressureSelling
Marketing’s Impact on Individual
Consumers
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Marketing’s Impact on Society
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Too Few SocialGoods
Too Few SocialGoods
False Wants and Too
Much Materialism
False Wants and Too
Much Materialism
Too MuchPolitical Power
Too MuchPolitical Power
Cultural PollutionCultural Pollution
The Marketing Function is Accused by Society of Creating:
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Ethical Questions
in Marketing
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Product•Planned obsolescence
•Product quality and safety
•Product warranties
•Fair packaging and labeling
•Pollution
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•Packages larger than necessary to gain shelf space
•Odd-sized packages to complicate price comparisons
•Product testing on animals
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Price•Price fixing
•Price discrimination
•Price increases
•Deceptive pricing
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Distribution•Exclusive territories
•Dumping
•Dealer rights
•Predatory competition
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•What degree of control should the firm exert over its channel?
•Should a company distribute its products in marginally profitable outlets that lack alternative sources of supply?
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Promotion
•Bait-and-switch advertising
•Promotional allowances
•Bribery
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•Promotion gives rise to more ethical questions than other components of the marketing mix.
•Advertising does everything from simple exaggeration to outright deceit (car advertisements where the fine print is so small you can’t read it.).
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Marketing’s Impact on Other Businesses
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Critics Charge that a Company’s Marketing
Practices Can Harm Other Companies and Reduce Competition Through..
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Acquisitionsof
Competitors
Acquisitionsof
Competitors
Marketing Practices that Create Barriers
to Entry
Marketing Practices that Create Barriers
to Entry
Unfair CompetitiveMarketing Practices
Unfair CompetitiveMarketing Practices
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Marketing Ethics
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Customer Service
Customer ServicePricingPricing
DistributorRelations
DistributorRelations
GeneralCode
GeneralCode
Product Development
Product Development
AdvertisingStandards
AdvertisingStandards
CorporateMarketing
EthicsPolicies
CorporateMarketing
EthicsPolicies
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Consumerism
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The Right to Be Safe The Right to Be Informed
The Right to Be Heard The Right to Choose
Basic Consumer Rights
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Social Responsibility
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• The collection of marketing philosophies, policies, procedures, and actions intended primarily to enhance society’s welfare.
• Social responsibility allows for easier measurement than marketing ethics.
•Government legislation can mandate socially responsible actions.
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•Contemporary marketing decisions must consider the entire societal framework, not only in your own country but also throughout the world.
•Marketing decisions must also account for their eventual, long-term effects and for their results for future generations.
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Marketing and ecology
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•Ecology - the relationship between organisms and their natural environments
•Examples: garbage disposal, acid rain, depletion of the ozone layer, global warming, and contamination of the air and water.
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Enlightened Marketing
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Consumer-Oriented MarketingConsumer-Oriented Marketing
Innovative MarketingInnovative Marketing
Value MarketingValue Marketing
Sense-of-Mission MarketingSense-of-Mission Marketing
Societal MarketingSocietal Marketing
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Society(Human Welfare)
Society(Human Welfare)
Consumers(Satisfaction)
Consumers(Satisfaction)
Company(Profits)
Company(Profits)
SocietalMarketingConcept
SocietalMarketingConcept
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Principles For Public
Policy Toward Marketing
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Key Principlesfor a Public PolicyToward Marketing
Key Principlesfor a Public PolicyToward Marketing
EconomicEfficiency
EconomicEfficiency
Meeting BasicNeeds
Meeting BasicNeeds
InnovationInnovation
Curbing PotentialHarm
Curbing PotentialHarm
ConsumerEducation
ConsumerEducation
Consumer Protection
Consumer Protection
Consumer andProducer Freedom
Consumer andProducer Freedom
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Society(Human Welfare)
Society(Human Welfare)
Consumers(Satisfaction)
Consumers(Satisfaction)
Company(Profits)
Company(Profits)
SocietalMarketingConcept
SocietalMarketingConcept
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Enough for today. . .
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Summary
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Marketing and Society
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• The current issues and marketing can be divided into two major subjects:
–Ethics
–Social responsibility
• The two concepts are very closely related
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Social Criticisms of Marketing
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HighPricesHigh
Prices
Shoddy or Unsafe
Products
Shoddy or Unsafe
Products
PoorServicePoor
ServiceDeceptivePractices
DeceptivePractices
PlannedObsolescence
PlannedObsolescence
HighPressureSelling
HighPressureSelling
Marketing’s Impact on Individual
Consumers
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Marketing’s Impact on Society
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Too Few SocialGoods
Too Few SocialGoods
False Wants and Too
Much Materialism
False Wants and Too
Much Materialism
Too MuchPolitical Power
Too MuchPolitical Power
Cultural PollutionCultural Pollution
The Marketing Function is Accused by Society of Creating:
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Ethical Questions
in Marketing
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Customer Service
Customer ServicePricingPricing
DistributorRelations
DistributorRelations
GeneralCode
GeneralCode
Product Development
Product Development
AdvertisingStandards
AdvertisingStandards
CorporateMarketing
EthicsPolicies
CorporateMarketing
EthicsPolicies
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Social Responsibility
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Society(Human Welfare)
Society(Human Welfare)
Consumers(Satisfaction)
Consumers(Satisfaction)
Company(Profits)
Company(Profits)
SocietalMarketingConcept
SocietalMarketingConcept
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Next….
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Review
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Principles of Marketing
Lecture-43