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The Process Iceberg
Cross Divisional Group - Software, Methods and Tools1
THE PROCESS ICEBERG
Christof Hammel
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The Process IcebergOutline
The SOAP BOX story
Process from a CONTROLLER perspective
Process from an ICEBERG perspective
Process from a PSYCHOSOCIAL perspective
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The SOAP BOX story
The Process Iceberg
http://www.screanews.us/SamSites/JpgLoveWheels/SoapBoxRacer01.jpg
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The Process IcebergThe “Soap Box” Process
Budget: Pocket money only
Tools: Available in father´s home workshop
Working hours: in available free-time
Management: Self organization
Compliance: Obey rules in father´s workshop
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The Process Iceberg
Build 1st prototype
Deliver prototype as test candidate
Gather experience in non-critical environment
Iteration 1
Collect material from bulky waste
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The Process Iceberg
Cross Divisional Group - Software, Methods and Tools6
Rework concept
Build next version 0.2
Run functional and non-functional tests
Check for compliance
Iteration 2
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The Process Iceberg
Cross Divisional Group - Software, Methods and Tools7
Rework construction again
Refine design
Build version 0.9
Run tests on incomplete version
Iteration 3
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Cross Divisional Group - Software, Methods and Tools8
The Process Iceberg
Improve and complete final concept
Complete implementation
Run acceptance tests
Iteration 4
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The Process IcebergProcess Goals
Myself: Soap Box, Racing ReleaseRace Organization: Schedule DateFather, Race committee: Rules
Compliance
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Cross Divisional Group - Software, Methods and Tools10
Process Team
Controller System
The Process Iceberg
- Business Goals- Requirements- Budget
- Ideas, Releases- Release date - Cost, Profit
TeamDynamics
FeedbackDelay
Disturbance
Distur-bance
Process as Controller
+/-
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Cross Divisional Group - Software, Methods and Tools11
The Process Iceberg
Process definitions are done to achieve> Organizational> Economical> Technical
But: Process definitions are mainly on> Psychological> Sociological
Goals
Level
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The Process Iceberg
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Cross Divisional Group - Software, Methods and Tools13
The Process IcebergWorking
Hours BehaviorResults
Ideas Release
Human > Behavior > Results
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The Process IcebergWorking
Hours BehaviorResults
Ideas Release
Human > Behavior > Results
ValuesEmotions
Human Needs
Thoughts
HumanNature
Character
Culture Education
Competence
Beliefs
Habits
Human > Characteristics
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The Process IcebergWorking
Hours BehaviorResults
Ideas Release
Human > Behavior > Results
ValuesEmotions
Human Needs
Thoughts
HumanNature
Character
Culture Education
Competence
Beliefs
Habits
Human > Characteristics
PROCESS
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The Process IcebergHuman Characteristics
• learning from experiences and from mistakes • iterative, try-and-error• perceptual• learn from others, role models
Human Operation
• Purpose (for life/others)• Recognition, Status, Respect• Autonomy• Education, Promotion, Growth, Mastery• Personal fulfillment
Human Needs
• Dislike feeling of being controlled, manipulated• Fear of rejection• Appreciates transparency, trust
Human Nature http://upload.wikimedia.org/wikipedia/commons/6/64/Creaci%C3%B3n_de_Ad%C3%A1n_%28Miguel_%C3%81ngel%29.jpg
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Cross Divisional Group - Software, Methods and Tools17
Individuals and interactions over processes and tools
The Process Iceberg
Customer collaboration over contract negotiation
• Information, trust• learn from others• perceptual
Customer collaboration
interactions
Agile Manifesto
TRUST
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Responding to change over following a plan
• learning from experiences and from mistakes • iterative, try-and-error
Responding to change
The Process Iceberg
ITERATIONAgile Manifesto
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Working software over comprehensive documentation
• Purpose• Status, Respect, Prestige• Mastery
Working software
The Process Iceberg
PURPOSEAgile Manifesto
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The Process Iceberg
Agilityincreases
Productivity
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The Process Iceberg
Steam engine
Railway
Steel
Electricity
Chemistry
AutomobilePetrochemist
ry
InformationTechnology
PsychosocialHealth(Agile)
1800 1850 1900 1950 1990 20156th
Kondratiev5th
Kondratiev4th
Kondratiev3rd
Kondratiev2nd
Kondratiev1st Kondratiev
Kondratiev waves
Kondratiev waves: Innovation Productivity increase GrowthProductivity increase through technology & money is limited.
Further progress possible through psycho-social innvovation: (Cooperation, communication, motivation, purpose, knowledge-management, creativity, responsibility, trust, conflict-management, health-care)
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Cross Divisional Group - Software, Methods and Tools22
The Process IcebergSummary
Process development requires psychosocial competenceAgile reflects human natureAgile paradigms have a high productivity potential (e.g. trust)
Agile will contribute to the 6th Kondratiev cycle in 21st century
A new science will arise: “Psycho-Social-Technology”
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Cross Divisional Group - Software, Methods and Tools23
The Process Iceberg
Exploit
the productivity potential
in psycho-social
innovation !