Download - Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )
![Page 1: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/1.jpg)
The ITAM Review US Conference 2016 The ITAM Review US Conference 2016
![Page 2: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/2.jpg)
The ITAM Review US Conference 2016
SAM Process Refinement Workshop
Rory Canavan, CEO SAM Charter
Dr. David W. Bowser CEO Raynet Inc.
![Page 3: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/3.jpg)
The ITAM Review US Conference 2016
Introduction – Process Workshop
• Primary & Secondary Objectives • Plotting the basic steps • What does good look like? • RACI Chart Creation • Systems & Application Identification • Data Requirements • KPIs?
![Page 4: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/4.jpg)
The ITAM Review US Conference 2016
Primary & Secondary Objectives
List the principle goals of the process you want to model…. Define Primary & Secondary Objectives
![Page 5: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/5.jpg)
The ITAM Review US Conference 2016
Plotting the Basic Steps
Bullet-point the typical steps you believe should take place to complete the Primary & Secondary Objectives
![Page 6: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/6.jpg)
The ITAM Review US Conference 2016
What does good look like?
Having followed the basic steps from your previous steps, check that the outcome is what you expected (always start with the end in mind)
![Page 7: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/7.jpg)
The ITAM Review US Conference 2016
Device Discovery & Software Inventory
![Page 8: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/8.jpg)
The ITAM Review US Conference 2016
RACI Chart Creation
Having identified the steps required to complete your process, next allocate the stakeholders to those tasks, and their level of engagement.
![Page 9: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/9.jpg)
The ITAM Review US Conference 2016
Systems & Application Identification
Which system/applications will be used to complete the function steps?
![Page 10: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/10.jpg)
The ITAM Review US Conference 2016
Application Recognition & Rationalization
![Page 11: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/11.jpg)
The ITAM Review US Conference 2016
Data Requirements
Hugely Important!! Model the data requirements to support each function step; what goes and what comes out
![Page 12: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/12.jpg)
The ITAM Review US Conference 2016
KPIs
Knowing what the end goal is, think about how you will measure the performance of the process by attaching a Key Performance Indicator to the completion and output of the process
![Page 13: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/13.jpg)
The ITAM Review US Conference 2016
Software Request Process
Primary Objectives: 1. To manage the request of software as quickly and efficiently as possible;
while respecting the company’s license position. 2. To ensure that only approved software proceeds to purchase or
deployment Secondary Objective: 2. To ensure Line Management approval takes place (where appropriate)
![Page 14: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/14.jpg)
The ITAM Review US Conference 2016
Software Request Process – Page A
![Page 15: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/15.jpg)
The ITAM Review US Conference 2016
Software Request Process – Page B
![Page 16: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/16.jpg)
The ITAM Review US Conference 2016
Questions?
The ITAM Review US Conference 2016
![Page 17: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/17.jpg)
The ITAM Review US Conference 2016
Contact Details:
• Email: [email protected] • Website: www.samcharter.com • Cell: +44 (0) 7512 176143 • LinkedIn: uk.linkedin.com/in/rorycanavan/en • Twitter: @DNAofITAM • Email: [email protected] • Website: www.raynet-inc.com • Cell: +1 (847)-874-7141
![Page 18: Process Refinement Workshop: Rory Canavan, SAM Charter (ITAM Review US Annual Conference 2016 )](https://reader034.vdocument.in/reader034/viewer/2022051708/5884b9e01a28ab34778b52e3/html5/thumbnails/18.jpg)
The ITAM Review US Conference 2016
Thank You