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PRODUCT DECISIONS
Prof. Prashant Kumar Gupta
Jain College Of MBA and MCA
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PRODUCT CONCEPT
Potential Product
Augmented Product
Expected ProductBasic ProductCore Benefit
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CORE BENEFIT:Service or benefit the consumer is actually buyingEg: Sleep and rest in case of a hotel guest BASIC PRODUCT:Service or benefit is given more tangibilityEg: Hotel room includes bed, towel, desk, etc. EXPECTED PRODUCT:Attributes and conditions buyers usually expectEg: Clean room, fresh towels, etc. AUGMENTED PRODUCT:Product that exceeds expectationsDifferentiation takes place at this level POTENTIAL PRODUCT:All possible augmentation result into potential product
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PRODUCT AUGMENTATION
Some points should be noted: Augmentation adds to cost Augmentation soon becomes expectation
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PRODUCT CLASSIFICATION
DURABILITY & TANGIBILITY Non-Durable Goods Durable Goods Services
CONSUMER GOODS CLASSIFICATION Convenience Goods Shopping Goods Specialty Goods Unsought Goods
INDUSTRIAL GOODS CLASSIFICATION Material & Parts Capital Items Supplies
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PRODUCT DIFFERENTIATION
FORM Shape, size, physical structure
FEATURES Acts as a supplement
PERFORMANCE Low, average, high or superior performance
DURABILITY Measure of products life under normal conditions
RELIABILITY Probability that product will not malfunction
REPAIRABILITY Ease of fixing the product
STYLE Look and feel that the buyer gets
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PRODUCT HIERARCHY
It stretches from basic needs to particular items that satisfy them.
There are six levels which can be understood with the example of insurance.
1. Need Family Security2. Product Family Savings & Income3. Product Class: Financial Instrument4. Product Line Life Insurance5. Product Type Term Life insurance6. Item ICICI Prudential
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PRODUCT LIFE CYCLE
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MARKETING STRATEGIES :INTRODUCTION
SalesSales
CostsCosts
ProfitsProfits
Marketing ObjectivesMarketing Objectives
ProductProduct
PricePrice
Low sales Low sales
High cost per customerHigh cost per customer
NegativeNegative
Create product awareness and trial
Create product awareness and trial
Offer a basic productOffer a basic product
Use cost-plus Use cost-plus
DistributionDistribution Build selective distributionBuild selective distribution
AdvertisingAdvertising Build product awareness among early adopters and dealers
Build product awareness among early adopters and dealers
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MARKETING STRATEGIES :GROWTH
SalesSales
CostsCosts
ProfitsProfits
Marketing ObjectivesMarketing Objectives
ProductProduct
PricePrice
Rapidly rising sales Rapidly rising sales
Average cost per customerAverage cost per customer
Rising profitsRising profits
Maximize market shareMaximize market share
Offer product extensions, service, warrantyOffer product extensions, service, warranty
Price to penetrate marketPrice to penetrate market
DistributionDistribution Build intensive distributionBuild intensive distribution
AdvertisingAdvertising Build awareness and interest in the mass market
Build awareness and interest in the mass market
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MARKETING STRATEGIES :MATURITY
SalesSales
CostsCosts
ProfitsProfits
Marketing ObjectivesMarketing Objectives
ProductProduct
PricePrice
Peak salesPeak sales
Low cost per customerLow cost per customer
High profitsHigh profits
Maximize profit while defending market share
Maximize profit while defending market share
Diversify brand and modelsDiversify brand and models
Price to match or best competitorsPrice to match or best competitors
DistributionDistribution Build more intensive distributionBuild more intensive distribution
AdvertisingAdvertising Stress brand differences and benefitsStress brand differences and benefits
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MARKETING STRATEGIES :DECLINE
SalesSales
CostsCosts
ProfitsProfits
Marketing ObjectivesMarketing Objectives
ProductProduct
PricePrice
Declining salesDeclining sales
Low cost per customerLow cost per customer
Declining profitsDeclining profits
Reduce expenditure and milk the brandReduce expenditure and milk the brand
Phase out weak itemsPhase out weak items
Cut priceCut price
DistributionDistribution Go selective: phase out unprofitable outletsGo selective: phase out unprofitable outlets
AdvertisingAdvertising Reduce to level needed to retain hard-core loyal customers
Reduce to level needed to retain hard-core loyal customers
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NEW PRODUCT DEVELOPMENT
Idea Generation
Idea Screening
Concept Development &
Testing
Marketing Strategy
Development
Business Analysis
Product Development Test Marketing
Commercialisation
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NEW PRODUCT DEVELOPMENT :IDEA GENERATION
It is a systematic search for new product ideas
Sources of idea generation may be internal or external Internal Idea Sources
Find ideas through R&D Ask employees through programs
External Idea Source Ideas from customers directly or indirectly Distributors and retailers
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NEW PRODUCT DEVELOPMENT :IDEA SCREENING
Purpose is to reduce number of ideas generated
Identify good ideas and drop bad ones
Review done by a committee
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NEW PRODUCT DEVELOPMENT :CONCEPT DEVELOPMENT & TESTING
Idea must be converted to product First make a product and then test it for its
appeal Differentiate between idea, product and
image Idea is a possible product Product is idea tangiblised Image is customers’ perception
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NEW PRODUCT DEVELOPMENT :MARKETING STRATEGY AND DEVELOPMENT
Has three partsDefine target marketPlanned positioningSales, market share and profit goals
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NEW PRODUCT DEVELOPMENT :BUSINESS ANALYSIS
Review of sales projectionReview of cost and profit
projectionCheck whether company’s
objectives are satisfiedDecide future strategy
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NEW PRODUCT DEVELOPMENT :PRODUCT DEVELOPMENT
Converting concept into a real product Requires huge investment First develop and test a few physical
products Check on various parameters
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NEW PRODUCT DEVELOPMENT :TEST MARKETING
Testing product in more real market settings
Entire marketing program is tested- branding, positioning, distribution, price, packaging, etc.
Three types:-1. Standard Test2. Controlled Test3. Simulated Market Test
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NEW PRODUCT DEVELOPMENT :COMMERCIALISATION
Introducing product to market High costs Build or rent manufacturing facility Timing of commercialisation is
important Where to launch?
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PRODUCT DIFFUSION Process by which a new idea or new product is
accepted
Rate of diffusion is the speed that the new idea spreads from one person to the next
Adoption concerns the psychological processes an individual goes through to embrace a new idea
Is a process by which An innovation Is communicated through certain channels Over time Among the members of a social system
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DIFFUSION PROCESS
innovation
Any item, thought, or process that is viewed to be new by the consumer
communication
the process of the new idea traveling from one person to another or from one channel to the individual
social system
the group of individuals that together complete a specific goal (adoption)
time
how long it takes for the group to adopt an innovation as well as the rate of adoption for individual
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ADOPTION PROCESS
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ADOPTION PROCESS
2º 3º 4º 5ºRANKING MUNDIAL DE USUÁRIOS DE INTERNET
1º 6º
Innovators
Early
AdoptersEarly
MajorityLate
MajorityLaggards
Adopt new ideas, risk
takers
Enthusiastic, like taking
risks
Cautious but like to change
Less affluent, less
educated, usually old
Resist change,
conservative, like tradition,
old or low in socio
economic status
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ADOPTION PROCESSAwareness Consumer in first
expose to the product innovation.
Lacks in information about the product
May only know the name of product and its basic features.
Interest
Evaluation
Trial
Adoption or Rejection
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ADOPTION PROCESSAwareness Consumer is
interested in product and search for additional information.
He wants to know what is it, how it works and what its potentialities are.
Interest
Evaluation
Trial
Adoption or Rejection
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ADOPTION PROCESSAwareness Consumer decides
whether or not to believe this product or service.
Will it satisfy his needs and requirements.
Individual makes a mental trial of the idea
Interest
Evaluation
Trial
Adoption or Rejection
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ADOPTION PROCESSAwareness Consumer uses the
product on a limited basis.
During this stage the individual determines the usefulness of the innovation and may search for further information about it.
The trial stage is characterized by small-scale experimental use, when it’s possible.
Interest
Evaluation
Trial
Adoption or Rejection
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ADOPTION PROCESSAwareness If trail in favorable
consumer decides to use the product
If unfavorable the consumer decides to reject it.
Interest
Evaluation
Trial
Adoption or Rejection
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MERCHANDISING PLANNING
Process by which a retailer offers the right quantity of the right
merchandise in the right place at the right time and meets the company’s financial goals.
Sense market trends Analyze sales data Make appropriate adjustments
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HOME WORK
Explain the three tests in test marketing. Discuss packaging as a marketing tool,
requirement of good. Why is there a requirement of good
packaging? What is the role of labeling in packaging?