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Remus
The Professionals in Residential Estate &
Apartment Building Management
Presentation for:
Your Building Management Co. Ltd
Dated: 27th
May 2014
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Contents
• History of Remus • Remus Today • Offices & Coverage • The Team • Why Choose Remus • What You Should Know
About Remus
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History of Remus
• 1990 - Founded as a specialist residential building management business based in Salisbury
• 1998 - 5,000 homes managed, opened first regional
office in Brighton covering South East of England • 2002 - 6,500 homes managed, opened second regional
office in Birmingham covering Central England • 2006 – 7,500 homes managed, Staff undertook
a Management Buyout of the business, enabling significant investment in state of the art
property management systems • 2007 – 10,000 homes managed, opened third office
in Chelmsford covering the East of England &
Thames Gateway
• 2011 – 15,000 homes managed, office opened
in Cardiff covering Wales and West of England • 2012 – 17,000 homes managed, office opened
in Plymouth covering Devon & Cornwall • 2013 – 18,000 homes managed, office opened
in Central London
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Remus Today
• Remus Management Ltd manages more than 18,000 homes across England and Southern Wales.
• We have a First Class team of property Managers. In total we employ more than 80 members of staff across 8 offices
• We have retained our long term senior management team (Geoff Robson -Director 22 years, Fiona Barnett – Head of Property Management 22 years)
• Industry Leading systems, compliant with all recent legislation.
• Long standing members of ARHM – one of the two governing bodies for Residential Property Managers (ARMA being the other).
• Regulated by the FCA (Financial Conduct Authority).
• Developing online presence with lots of user friendly information on our website (www.Remus.uk.com) Including online payment facility.
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Office Locations and Coverage
Birmingham Chelmsford
Brighton
Salisbury
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The Team
Geoff Robson AssocRICS MIRPM Cert. CHI – Managing
Director Geoff has worked with Remus since 1993 and has been fundamental in the company's growth strategy
Sebastian Church FCA – Financial Director
Sebastian is a chartered accountant with 26 years of experience in leasehold residential property.
Fiona Barnett AssocRICS MIRPM – Head of
Property Management
Fiona has worked with Remus since 1993. She is responsible for driving
forward our property management capabilities.
7 Regional Managers and 75 other dedicated members of staff to manage your home
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What We Offer Residents’
Management Companies
• A personal service – we don’t manage 60,000 “units” we
manage 18,000 homes. • If you call us you will talk to a real person – not a call
centre or automated response system. We don’t believe in
voicemail. • A realistically priced service – well explained, transparent,
sensible pricing for our services, we don’t take backhanders,
we don’t make undisclosed commissions • Local offices – to give good “on the ground” support to
Directors and Residents. • A full service – we are a reasonable sized firm, which brings
with it significant experience, expertise and resources that a
smaller firm could not match. • Long Term business relationship – We only do residential
estate management. We have done it for the last 24 years and
have been successful at it.
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11 Reasons to Choose Remus
1. Communication – in 90% cases, we respond to letters, email and telephone enquires the day they are received.
2. 24 hours emergency help - Out-of-hours numbers for emergency issues.
3. Industry Standards – we comply with the RICS Residential Code, are a member of ARHM and encourage all staff to undertake IRPM training.
4. Client Accounts and Reserve Funds – we maintain a separate client bank account for your building.
5. Professional Indemnity Insurance – £2m per claim. This covers you for errors, omissions and negligence by us. To date we have never had a claim.
6. Value for money and fairness of charges – no percentage fees, a simply annual management fee which covers most regular management issues. Time based fees for works outside the norm. All our fees and charges are published and transparent.
7. Insurance – our brokers go out to multiple underwriters to ensure the best rate for your building. In addition to this there is no obligation to use our insurers.
8. Impartiality – Unlike many Managing Agents, we take no commissions from our contractors. We encourage Residents to recommend contractors where possible.
9. Legislation Changes – we invest a lot of time keeping up to date with all legislation affecting our clients, so you do not need to.
10. FCA Regulated – we are regulated to conduct insurance business. Don’t make the mistake of using a company who is not.
11. Ombudsman Service - Remus are members of the Ombudsman Services, any issues that cannot be resolved internally can be referred to them at no cost to the home owner
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For Further Information
Contact:-
Geoff Robson
Remus Management Limited
Fisher House
84 Fisherton Street
Salisbury
SP2 7QY
Tel: (01722) 328 685
Visit our Website at www.Remus.uk.com