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Progress Housing Group
Tammy Bradley
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WHO ARE WE?
Housing Association
Registered Provider
Social Housing
Registered Social
Landlord
‘Council’
Corporation
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HOUSING ASSOCIATIONS
• Private, non-profit making organisations that provide low-cost “social housing" for people in need of a home
• Regulated by the Homes and Communities Agency
• General needs, independent living, supported, specialist
• Providers of new build, shared ownership, leasehold
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PROGRESS HOUSING GROUPVISION
To have a positive impact on people and communities by providing high quality homes, supporting independence and creating opportunities
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A HOUSE IS NOT A HOME…
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• As a sector, housing provides a lot more than a property
• We want to understand the needs of our tenants and communities
• We want to support our tenants and communities
• We invest in services to improve wellbeing• Our regulators expect this consideration
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CONTEXT AND BACKGROUND
Those living in social rented housing are more likely to experience poverty, social exclusion and worklesness compared to people living in other tenures
Progress Housing Group Customer profiling• Tenants incomes are generally lower than the average• 36% tenants employed compared to average of 60%• 44% young people living in our properties are NEET• Higher proportion of our tenants with a disability 16% (average
10%)• Lower life expectancy in most deprived neighbourhoods, likely to
be social housing tenants
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REGENDA - WELLBEING
• Research shows that high wellbeing adds 7.5 years to life expectancy
• Partnership of housing associations
• Using The Five Ways to Wellbeing framework
• Collecting data to demonstrate impact of work
• Integrated wellbeing strategy
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SO WHAT ARE WE DOING?
• Financial inclusion
• Progress Futures
• Health and Wellbeing
• Community Investment
• Supported Living
• Tenant Scrutiny
• Community Safety
• Independent Living
• Lifeline
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Financial Inclusion
• Specialist team to support tenants• Reduce impact of Welfare Reform for our
tenants• Ensure best use of stock (under occupancy)• Budgeting support and training• Energy efficiency advice
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Progress Futures
• Person centred approach• Helping tenants into employment, education
and training• Bursary fund• 69 customers supported into employment
training and education• Volunteering opportunities
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Health and Wellbeing
• Be healthy be happy programme of activity– digital inclusion– Falls prevention– Get fit workshops– Sheltered housing conference– Keep warm, keep cosy
• Health and Wellbeing Toolkit – supported living tenants
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Community Investment
• £1.5m over 5 years to invest in communities– Digital futures– New Fylde Futures– Jubilee events
(independent living)– Longton Community
Church van– Community Caretakers– Development workers
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Supported Living
• Close partnerships with adult social care/health
• Delivering accommodation to people who need support
• Properties we develop typically bespoke for an identified group of people
• Address long stay hospital closures
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Scrutiny Pool
• Tenant involvement– Mystery shopping– Volunteering– Tenant inspector– Voids inspector– Green inspector
• Assess and review service areas from a customer perspective
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Community Safety
• Witness support service
• Community Safety week
• Partnership working
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Independent Living
• Tailored support and plans to meet individual need
• Scheme managers/support staff• Scheme activities coordinator• Handyperson • Aids and adaptations• Partnership working – extra care, activities,
Healthwatch
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Progress Lifeline• Lifeline services across Lancashire to dispersed
and sheltered customers• Peace of mind service – emergency support for
carers• Lifting service – NWAS, CCG, falls prevention
team• Lancashire Telecare contract with Tunstall
Healthcare UK Ltd• Telecare sensors in the home
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Summary
• Not particular to PHG• Health and wellbeing a priority in business
plans• Most housing providers will deliver similar
activity• Lots of community involvement events across
the county• Strong partnership working
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Don’t forget….
• We foster excellent relationship and trust with our tenants
• We are open to partnership working to benefit local communities
• We hold a lot of data about our tenants but lacking in health and wellbeing
• We are employers too
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A HOUSE IS NOT A HOME…