Download - Promoting the public good
Principle 2
Promoting the public good
Promoting the public good
Becausethe public sector is the mechanism through which governments deliver programs and services for the benefit of the people of Queensland
Promoting the public good
actions that benefit the
people of Queensland as a whole
Our system of government and the public service
Promoting the public good
public sector entitiesa. accept and value their duty to be responsive to both the
requirements of government and to the public interestb. accept and value their duty to engage the community in developing
and effecting official public sector priorities, policies and decisionsc. accept and value their duty to manage public resources effectively,
efficiently and economicallyd. value and seek to achieve excellence in service deliverye. value and seek to achieve enhanced integration of services to
better service clients
Promoting the public goodvalue a
we are responsive to the government
we perform our duties and
conduct ourselves professionally to implement
Government policies and priorities
Promoting the public goodvalue a
we are responsive to the government
this does not mean we are passive we are proactive and
our advice to government isobjective, independent, apolitical and impartial
Promoting the public goodvalue a
‘Public Interest’
sometimes• the interest of part of the community • influenced by culture, media, and local and global events• may not promote the public good
Promoting the public goodvalue a
we are responsive to the public interest for the public good
we meet the public interest in efficient, effective, accountable
and transparent public administration
Promoting the public goodvalue a
we are responsive to the public interest
we show respect, courtesy, and ‘ready attention’ to members of the public by
• conducting ourselves professionally • listening• providing accurate and reliable information
Promoting the public goodvalue a
we are responsive to the public interest
we take account of the public good and
provide advice to government that is objective, independent, apolitical and impartial
Promoting the public goodvalue b
we engage the community in developing and effecting priorities, policies and decisions
We • are inclusive• reach out• add value
Promoting the public goodvalue c
we manage public resources effectively, efficiently and economically
we ensure resources are not wasted, abused or used improperly, we are
• effective - producing the intended result• efficient - productive with minimum waste• economic - avoiding waste
We are• courteous and polite• sensitive to people’s needs• provide accurate, complete, timely and clear information• explain what people need to know and do • discuss people’s options and choices, and work with people to find the best
solution• give prompt service, do what we say we will and keep people informed• acknowledge and fix any mistakes• explain decisions
Promoting the public goodvalue d
we excel in service delivery
• maintaining impartiality and integrity in informing, advising and assisting the Government
• continuously improving public service administration, performance management and service delivery
• managing public resources efficiently, responsibly and in a fully accountable way
Promoting the public goodvalue d
we excel in service delivery
We• support integration to provide faster and easier access to
government information and services• promote collaboration between Government and non-
government sectors to providing services • work to provide integrated services locally, regionally and
nationally
Promoting the public goodvalue d
we integrate services to clients
Promoting the public goodstandard of conduct 2.1
we are committed to excellence in service delivery
We• deliver services fairly and courteously• use resources efficiently and economically• assist all members of the community to access
government services• treat complaints seriously • respond positively to constructive feedback
• [Insert agency example]• [Insert reference to agency policy and procedure]
Promoting the public goodstandard of conduct 2.1
we are committed to excellence in service delivery
We• listen and respond to issues and concerns raised by
individuals or communities • consult with the public to assist in the development of
public policy • assist in raising community awareness about public
issues and policies
Promoting the public goodstandard of conduct 2.2
we ensure appropriate community engagement
• [Insert agency example]• [Insert reference to agency policy and procedure]
Promoting the public goodstandard of conduct 2.2
we ensure appropriate community engagement
We• share information to enhance services• share common-use assets, accommodation, and
infrastructure• collectively plan and deliver related programs and services• work to provide integrated services locally, regionally and
nationally
Promoting the public goodstandard of conduct 2.3
we work as an integrated service
• [Insert agency example]• [Insert reference to agency policy and procedure]
Promoting the public goodstandard of conduct 2.3
we work as an integrated service