Property Manager Portal
NEW! ComEd® powering lives An Exelon Company
PROPERTY MANAGER
PORTAL
STEP-BY-STEP USER GUIDE
CUSTOMER SERVICE
Ensure Continuou Electric Service We make it easy for property managers
to manage e lectrical service between
tenants. Our new Property Manager
Porta l puts your aooount info at your
fingertips. 0
powering lives ComEd® An Exelon Company
Table of ContentsIntroduction .......................................................1
Landlord Agreements
Create a User Profi le .............................................2
Add a Landlord Agreement .....................................3
Edit a Landlord Agreement .....................................3
Add a Premise to a Landlord Agreement ......................4
Remove a Premise from a Landlord Agreement .............5
Add a Tenant to a Premise .......................................6
Tenant Consent Forms
Remove a Tenant from a Premise ..............................7
Update Your Property Manager Account .....................8
STEP-BY-STEP USER GUIDEProperty Manager Portal
The Property Manager PortalFor Commercial and Residential Properties
INTRODUCTIONThe ComEd Property Manager Portal is an online web portal that allows landlords and property managers to establish Landlord Agreements with ComEd to ensure uninterrupted service in properties that are unoccupied.
A Landlord Agreement is an agreement between a landlord/property manager and ComEd. Both commercial and residential properties can be managed under a single Landlord Agreement. The Landlord Agreement provides uninterrupted service between tenants by automatically placing electric service billing in the landlord/property manager’s name after a tenant leaves the premise, ensuring continuous service. The benefi ts of a Landlord Agreement with ComEd include:
• Continuous electric service during winter months to help reduce the risk of frozen pipes and resultant property damage.
• Uninterrupted electric service to maintain lighting and security systems.
• Ability to immediately transfer electric service billing to a new tenant without any delay and without need for electric service restoration.
For any further questions or more information, visit ComEd.com/Landlord to see our FAQ.
STEP-BY-STEP USER GUIDEProperty Manager Portal
1
GETTING STARTEDUsers must create a profi le prior to using the Property Manager Portal. NOTE: Even if your account is already registered under Manage My Account, you must create a new user
name and password for your Property Manager Portal account.
RESIDENTIAL CUSTOMERS WILL NEED:
• Social Security Number• Date of Birth• Name• Contact Phone Number• Most Recent Address• Driver’s License/State ID • Email Address• Account Number
COMMERCIAL CUSTOMERS WILL NEED:
• Federal Tax ID• Business Name• Contact Phone Number• Business Address• Email Address
(A) CREATE A USER PROFILE1. GO TO ComEd.com/Landlord AND SELECT REGISTER YOUR PROPERTY MANAGER ACCOUNT.
Enter your existing ComEd account number and primary phone number to verify your identity.
2. ENTER EMAIL ADDRESS AND PASSWORD.If your ComEd.com account is already registered under Manage My Account, you must use a different email address. Follow the password requirements outlined. [CONTINUE]
3. SELECT YOUR 3 SECURITY QUESTIONS.Enter each corresponding answer. [CONTINUE]
4. SELECT ‘YES’ TO AGREE TO THE TERMS AND CONDITIONS. [CONTINUE]
5. VERIFY YOUR REGISTRATION.A confi rmation email will be sent to the email address provided. Follow the instructions in the email to verify your Property Manager Portal user profi le.
Property Manager Portal STEP-BY-STEP USER GUIDE
2
CUSTOMER SERVICE
ftngerlipa. O
Register for a Property Manager Account
tdenttrlcatk>n
If you have ever had an account with Com Ed, we can quickly verify your ideritity.
Account Number
0000000000
Primary Phone Number
• (123)456- 7890
Can't remember your account number? Try the Account Look-U~ Completely New to ComEd? Start Here
II
,ERj ber1
F
'
(
'
USING THE PROPERTY MANAGER PORTALOnce your Property Manager Account is created, you must set up your Landlord Agreement. To add a Landlord Agreement...
Log in to your Account – Go to ComEd.com/Landlord. You must log in to access your Property Manager information. If you currently have a Landlord Agreement in place prior to logging in, you should see your created Agreement upon completing registration.
Property Manager Portal STEP-BY-STEP USER GUIDE
(B) EDIT A LANDLORD AGREEMENT1. LOCATE THE LANDLORD AGREEMENT BY
AGREEMENT NICKNAME.
2. CHOOSE [VIEW/EDIT] UNDER MANAGE AGREEMENT.
3. SELECT [EDIT] NEXT TO THE INFORMATION YOU WANT TO UPDATE.
4. UPDATE THE INFORMATION. [SAVE]
You have successfully edited your Landlord Agreement. You will receive a confi rmation message.
NOTE: If you need to remove a Landlord Agreement, call 877-4-ComEd-1 (877-426-6331).
NEXT STEP: ADD A PREMISE
3
(A) ADD A LANDLORD AGREEMENT1. IN THE TOP RIGHT CORNER OF THE PROPERTY MANAGER HOME SCREEN, CLICK [ADD NEW].
2. COMPLETE THE FIELDS AS INDICATED.
3. CHECK THE “I AGREE”. [CONTINUE]
You have successfully added a new Landlord Agreement. You will receive a confi rmation message.
My Profile
BERDEL l'IM SPENCER Aa:oont #741!lll84000
TT3-9~H0
Mb Saile!@gmail aim
'"" My PrO!MlrtY Manager Agreements
Tb!Klt are CIJIH!fltfy no agreernm1ts in
yoo, account
Add "!l''"moot. with ComEd liat prn,ide urilterrupleil sl!l'lice aoo automatic bllng ,men tenants ,acate 11,,pn,nise
1¥1U6Hfai:: 1::18
My Property Manager Agreements
Agr~men1 tUckname
L.ANObQRP 11.GPffMFHT
(C) ADD A PREMISE TO AN EXISTING LANDLORD AGREEMENT1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME AND SELECT
THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT.
2. SELECT [EDIT] FROM THE ‘ADD PREMISES’ SECTION.
3. SELECT ONE OF THE THREE OPTIONS TO [LOOK UP] YOUR PREMISE. [ADD]
4. UPDATE THE INFORMATION. [SAVE]
You have successfully updated your Account Profi le. You will receive a message confi rming your changes.
Property Manager Portal STEP-BY-STEP USER GUIDE
4
Welcome, KEVIN RIDDER
MyProlile ,,., My Property Manager Agreements
KEVI" RJOOER AccOUlll ~ 0013'1BJ01J
IUS..&324029 test406@gmai CMI
Welcome, KEVIN RIDDER
Agr~eni Hlclmame
LANOLQBO AGfffMEJft
S1an Dau1
• Vlew &llat\1911
• Add kw "9re~tmt
Add New Agreem_e_nt ______________ ..,_ _______ ~
Acc:01.111 1rtormaoon j'l,(ld 'locaoorn. lo l'C)lll r u~aemert
ACCOW'II Number. 00
Look Up Ir/ AcCOOlll >
41-MS:fa#HIM> iM'.51f·M'h&F> ii.fo51h#Ui· 11,11>
Property Manager Portal STEP-BY-STEP USER GUIDE
(D) REMOVE A PREMISE FROM AN EXISTING LANDLORD AGREEMENT1. LOCATE THE LANDLORD AGREEMENT NICKNAME AND SELECT
THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT.
2. SELECT [EDIT] FROM THE ‘CURRENT PREMISES’ SECTION.
3. SELECT THE PREMISE YOU WANT TO DELETE.
4. CLICK THE RED [DELETE SELECTED] BUTTON.
5. CONFIRM THE CORRECT PREMISE HAS BEEN SELECTED. [CONFIRM DELETE]
You have successfully updated your Account Profi le. You will receive a message confi rming your changes.
NOTE: Removing a premise does not cancel a Landlord Agreement. To do so, please call 877-4-ComEd-1 (877-426-6331).
5
Welcome. KEVIN RIDDER
M1Prollll!
c ..... ,_
Sea rcb Yout Pre-mises
80
~I SeltCI None
IHf]IMP AGREEMENT
L°"lll.ORO o.GREEIENT
l ~N6TH STW•TSH LIOll10
El so; E 82tJO ST ·U~ IT 20<! CHICAGO ll 60619
,1 ses E B2fm s:r ~111:r 286 6HICAGO IL 69619
El2801 W 63RD ST 'UNIT 2 CHICAGO IL 60629
l!:J 2801 W 63RD ST "UNIT BS .IT CHICAGO IL 60629
E]2808 W CHICAGO AVE 'UI IT J CHICAGO IL G0622
E]5401 HYDE PARK BLVD 'UNIT 801 CH CAGO IL 60615
I •
Property Manager Portal
(E) ADD A TENANT TO A PREMISE (Connect Service at Move In)
Landlords must have a signed Tenant Consent Form prior to adding a tenant to a premise. This form can be downloaded from the ‘View and Manage My Agreements’ tab on the Property Manager home page.
1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME.
2. CHOOSE [VIEW/EDIT] UNDER MANAGE SERVICE.
3. CHOOSE [NEW TENANT] NEXT TO THE PREMISE YOU ARE UPDATING.
4. COMPLETE ALL CUSTOMER INFORMATION REQUIRED.
5. CHECK THE “I CONFIRM…” BOX. [CONTINUE]
6. ADD THE “START SERVICE DATE”. [CONTINUE]
7. COMPLETE ALL IDENTIFICATION FIELDS REQUIRED. [CONTINUE]
8. REVIEW THE CONFIRMATION SCREEN. [SUBMIT]
You have successfully added a Tenant to a Premise. You will receive a confi rmation message.
NOTE: Commercial customers must call 877-4-COMED-1 (877-426-6331) to connect service on behalf of a tenant. Commercial tenants cannot be connected through the Property Manager Portal.
STEP-BY-STEP USER GUIDE
6
DOWNLOAD THE TENANT CONSENT FORM FROM THE ‘VIEW AND MANAGE MY AGREEMENTS’ TAB
Welcome, KEVIN RIDDER
MyProl!le
KEVIi~ RIXJfA Acc:;OU1'1I "II 001JQBJCl1J
815-432-4029 testd06@gmai com
'"" My Property Manager Agreements
Agr~em Hlckname
LANDlOBP AGREEMEJ:il:
Su1n Oa1.e
Selecting "~ew Ten.anl" WIii slart seMU 1n the ne"' tenants name and s1multan~ously cancel the p1 .... ous se""'-9 fHC• bilhng in your name se!Kt "MIM! Out"
Show Tenant Occuptad Only
Premoo• Ai,count
2138 S IDIANA AVE 'Ul-llT 2607 CHICAGO IL 60616
21 ~I SAWYER AVE 'UNIT 2 01 CHICAGO IL 60647
Tenant Occup,ed
Tenant Occupied
Please enter the name exactly as rt appears on the tenanrs social secunty card
Firstllame
Emily
Lasrname
Wood
nuetlame
Most Recent Address
Middle llame
Sumx tlame
ID Is International Address
,.. View & Manage
• Add New Agreement
ltJ Tenant Consent Form
~ Tenant Consent Fonn
Landlord Agreement
Account Information Acee
Account Number: 1833010040 II r,,.,
Agreement Information
Home Account
Agreement Nickname:
Contact Name:
Mailing Address:
Contact Telephone:
No
Landlord Agreement
JEREMIAH BROWN
1002 W HAVEN DR ARLINGTQ,'
C773)575-0731
Property Manager Portal
REMOVE A TENANT FROM A PREMISE (Disconnect Service at Move Out)
Locate the premise in your Landlord Agreement to verify electric service billing.
• If electric service billing is in a tenant’s name, it will be displayed as “Tenant Occupied”.
• If electric service is billing to the property manager/landlord, the account number will be displayed.
1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME.
2. CHOOSE [VIEW/EDIT] UNDER MANAGE SERVICE.
3. LOCATE THE PREMISE WHERE YOU WANT TO DISCONNECT SERVICE. [MOVE OUT]
4. ADD THE “STOP SERVICE DATE” AND CONTACT TELEPHONE. [CONTINUE]
5. CHECK THE “I CONFIRM…” BOX. [CONTINUE]
6. REVIEW THE CONFIRMATION SCREEN. [SUBMIT]
You have successfully removed a Tenant from a Premise.You will receive a confi rmation message.
STEP-BY-STEP USER GUIDE
7
Welcome. KEVIN RIODER
I\EVl'I RIOl)£R
Aa.cx.lrdl0D1JOUD13 Agr&emelll Kkknune
IH:OORPAGBFBIEW 0~15
l're111l!les
am IEJ ShowTenanl Occup,ed Only
A~counl
2138 S IIIOIANAAVE 'Ul·llT 2607 CHICAGO IL 60616
2141 N SAWYER AVE 'UNIT2 01 CHICAGO IL 60647
2212 N KEt 4ETI-i AVE 'Ur-ur 1 CHICAGO IL 60639
2218 W IOWA ST ·Ut~IT B C1-llCAGO IL 60622
2226 r1 FREMONT ST "UNIT ~F CHICAGO IL 6061~
Ten.anl Occupied
Tenant Occupied
TenaJ!lt Occupied
Tenant Occupied
Te~anl Oceu111 d
UPDATE YOUR PROPERTY MANAGER ACCOUNT PROFILE1. LOG IN TO THE PROPERTY MANAGER PORTAL.
2. FROM THE PROPERTY MANAGER HOME SCREEN, CHOOSE THE [EDIT] BUTTON FROM THE “MY PROFILE” BAR AT TOP.
3. LOCATE THE INFORMATION YOU WANT TO UPDATE AND CHOOSE [EDIT].
4. UPDATE THE INFORMATION AND [SAVE].
Once you have completed your account registration, you may update your property manager profi le account information. You will receive a message confi rming your changes.
Property Manager Portal STEP-BY-STEP USER GUIDE
8
Welcome, KEVIN RID
My Profile
KEVIN RIDDER
Account# 0013083013
81S-432-4028t_Q
Agreement Nickname
Wiggins
Paulette2
Landlord Agreement
N,w Bldg
Start Date
03112/2015
03112/2015
0311212015
0311612015
03116/2015
Mannge Agreement Man11ge Service
Download Temmt Move in I Moye out consent form