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PUSPITA WULANDARIAssistant Minister of Finance for Tax Oversight
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ObjectionEvaluator
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Information
- Provide general information- Call history as tools for AR
Application
- Tutorial & Troubleshooting- Future Changes
Complaint
- Ethics, services- Future change
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Non- ServiceComplaints
ServiceComplaints
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4 hoursphone
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Indonesia
Asia Pacific World
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s
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s1 grandchampion
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36
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0
100000
200000
300000
400000
500000
600000
700000
2008 2009 2010 2011 2012 2013 2014 2015
TRENDLINE
Annual traffic call
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0
10000
20000
30000
40000
50000
60000
70000
80000
January February March April May June July August September October November December
2015
Monthly call - 2015
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42
VisionTo become the best tax administration institution forsovereignty and self sufficient of the state
Organizational ValueIntegrity, Professionalism, Synergy, Service, Excellence
Missions• To collect tax revenue based on voluntary compliance and fair
law enforcement• To deploy the latest technology to make it easy for the
taxpayers• To build integrity, competence and professionalism of HR• To build performance based-compensation
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Policy Direction
2015: Developing tax payers2016: Law enforcement2017: Preparation of SARA2018: Synergy of agencies, institutions, associations, and other parties2019: Self-sufficient state financing
Strategic Target• Optimal Tax Revenues• Public Service Oriented• High Tax Compliance• Excellent Service• Increasing the Effectiveness of
Public Relation• Increasing Tax Broadening
• Increasing Supervision ofTaxpayer
• Increasing the Effectiveness ofAudit
• Increasing the Effectiveness ofLaw Enforcement
• Increasing the Reliability of Data• A Reliable Organization and
Transformation
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44
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Calculating the Right andObligations of Taxation Tax Payment Tax Report
Indonesia Tax Collection System
Taxpayer Knowledge
Walk in Calling MessageMailingE-mail
Social Media
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REGISTRATION RPCALCULATING
PAYMENT
REPORTING
MONITORING& ENFORCING
OBJECTION/APPEAL
COLLECTING
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Year Number of Taxpayer Tax Revenue2002 2,235,054 176,200,000,000,0002008 10,070,632 571,106,000,000,0002015 33,340,978 1,060,830,010,000,000
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Population237.641.326
Islands 13.466Provinces 34
Marine Area3.257.483 km2
Reg. Tax Office33
Tax Office341 + 207
Tax Officer37.934
INDONESIA
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“A good relationship starts with goodcommunication”