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QUALITY CIRCLE
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Introduction Formation of quality circle is becomingimperative in todays world where the
customer's expectations keep changingand it become tougher day by day to get
to the level of delighting the customer.
Quality circles ensure that they work on a regular basisin the day to day challenges faced by the organizationin and around the work area, thus ensuring a betterprocess & reliable produce
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Kaizen definition for
quality circle
The Principles of Quality Circles At first glanceQuality Circles look very simple, but the approachdepends upon a number of principles which one mustconsider in detail to understand the concept fully
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Concept
Based upon recognition of the value
of the worker as human being,as someone who willingly activities on his job,
intelligence, experience, attitude & feelings
Quality Circle is a form of participation management .
Quality Circle is a problem solving technique.
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3 major quality concepts
Quality circle is a form of participant
management. Quality circle is a human resource
devolvement technique.
Quality circle is a problem solving technique.
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Objective
Change in attitude
Self development Development of team spirit
Improved organizational culture
Help in improving the productivity
Promote individuals self-development
Enhanced interest in jobs.
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Benefits of quality Circles
Increased in quality consciousness
of employees development Promote individuals self-development
Promote team work and fellowship
Improve over all company performance and corporateimage
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TRAINING
Brief orientation programs fortop management.
Programs for middle level executives
Training of facilitators
Training for Circle leaders and members
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Functions of quality circle
Encourage a team culture and team environment;
Encourage the flow of new ideas; Improve customer relations and service delivery;
Improve levels of communication;
Improve operational efficiency; and
Create problem prevention attitudes.
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Organization structure
Appropriate Organizationstructure has effective
& Efficient Performance
Non Qc - Members
Members
Leader
Facilitator
Co-ordinator
Steeringcommittee
TopManagement
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Element of quality circleA steering committee
Coordinator
Facilitator Circle leader
Circle members
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Launching quality circle
Expose middle level executives to the concept.
Explain the concept to the employees & invite them to
volunteer as members of quality circle. Nominate senior officers as facilitators.
From a steering committee.
Arrange the necessary facilities
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Process of operation
Problem selection
Problem identification
Problem Analysis Generate alternative solutions
Prepare plan of action
Implementation of solution
Select the most appropriate solution
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Problem analysis Select most appropriate solution
Generate alternative solutions Implementation of solution
Prepare plan for action
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Basic quality problem Solving Basic quality problem solving
Brain storming Pareto Diagrams
Cause & Effect Analysis
Data Collection
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Tools are used for data analysis
Bar Charts
Histograms Circle graphs
Scatter grams
Control Charts
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Conclusion
Quality circle is implemented
to all organizations where there is scope for group based solution
of work related problems
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