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Quality work atStatistics Denmark
Lars Thygesen
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Quality is in everything we do UN Fundamental Principles of Official Statistics European Statistics Code of Practice EU Quality Assurance Framework
What is quality work?
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The History
• Quality not recognized as specific area• Everyone invents his own wheel• Methodology + the Human Factor• The Heritage• Methods Unit 1995-• International inspiration or theft?
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Strategy 2015
• High priority to quality in statistical products
• More systematic approach • Not TQM, more statistical focus
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Quality of processes:Statistical concepts
Sources
Contact with respondents/data owners
Sampling
Measurement process
Data collection
Editing
Estimation
Aggregation
Publishing and dissemination
Entering in StatBank
Documentation
Quality of contents:RelevantAccurate & reliableTimely & punctualCoherent & comparableAccessible & clear
The quality concept
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Quality of processes:Statistical concepts
Sources
Contact with respondents/data owners
Sampling
Measurement process
Data collection
Editing
Estimation
Aggregation
Publishing and dissemination
Entering in StatBank
Documentation
Quality of contents:RelevantAccurate & reliableTimely & punctualCoherent & comparableAccessible & clearTransferableCost effective
The quality concept
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Quality of processes:Statistical concepts
Sources
Contact with respondents/data owners
Sampling
Measurement process
Data collection
Editing
Estimation
Aggregation
Publishing and dissemination
Entering in StatBank
Documentation
Quality = Fitness for use
The quality concept
Quality of contents:RelevantAccurate & reliableTimely & punctualCoherent & comparableAccessible & clearTransferableCost effective
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How strengthen the quality aspect in everyday work?
• encourage and recognize good behaviour
• Not only in Quality Projects• Establish small quality organisation
– Guidelines– Oversee– Advise
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How to ensure ownership ?
• imposed from the top • visual and constant top management
attention • Steering Committee • work-shops
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Secure resources for quality work?
• The daily struggle for resources• Immediate production problems win• Use external ”pilots”?
– Ownership?– Doubtful experience
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How to engage users in quality work?
• Not one user• The users trust us too much
Þ No easy solution
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European Peer Reviews coming up
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Consider every single indicator and measure in QAF How are we doing What should be done By whom When
What are we doing now
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The End!