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Quest 3 Refresher & Issue
WHO Collaborating Centre
for Regulatory Control of
Pharmaceuticals
Member of Pharmaceutical
Inspection Cooperation
Scheme
MS ISO 9001:2008
Certified 1
Hotel Singgahsana, PJ ( 10 September 2013,Tuesday)
Prepared by: Eva Senior Assistant Director, NPCB
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Topic Discuss :
Introduction for Quest 3
Steps-by-steps login into Quest 3 System
Understand function for each submenu in Cosmetic Module
Issues / problems that may encounter during notification of cosmetic products & how to overcome it
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Introduction for Quest 3 System Quest 3 Application is an Online Submission System which enables Product
License Holder, Manufacturer, Importers, Re-packers or Resellers to
conduct secured online transactions (eg. Product registration, cosmetic
notification, change request, market sampling, renewal etc.)
System Quest 3 is best viewed in Internet Explorer version 8
Try no to use IE 9 or IE 10
PC Specification
- O/S : Window XP Pro
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Login to Quest 3 System
BPFK Portal
Users need to insert the USB Token then click on ‘Product Registration & Cosmetic Notification’ menu from BPFK website
http://portal.bpfk.gov.my
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Login to Quest 3 System………Cont.
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Login to Quest 3 System………Cont.
Quest3 Front-page
Users need to insert the USB Token then click on ‘Registered User? Please Click Here.
What if ? BPFK website is down or under maintenance ?
http://quest3.bpfk.gov.my/QUEST3
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System identified user’s identity.
User need to key-in PIN code (8 digit alphanumeric provided by Digicert.) PIN CODE PASSWORD
Screen Displayed
Login to Quest 3 System………Cont.
The authorized person’s name is not displayed?
Call customer care at Digicert Sdn Bhd at :
03-8992 8888 / 8800 / 8903 / 8807
What if ?
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Login to Quest 3 System………Cont.
What if ? I have tried for 3 attempts but still fail to login ?
USB Token Locked !
Call customer care at Digicert Sdn Bhd at :
03-8992 8888 / 8800 / 8903 / 8807
Send back Token to Digicert for PIN code re-set
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User is required to key-in Username and Password then click ‘Login’
Example:-
Username : EvaBPFK (same as
Quest 2)
Password : ******
Password for 1st time login into Quest 3 :
Quest3
Login ID
Login to Quest 3 System………Cont.
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What if ? I forgot my username or password ?
Contact BPFK Helpdesk at 03-7883 5560 / 61 / 62 if you see this error page :
Login to Quest 3 System………Cont.
Can try many times; no password lock.
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Notification of Cosmetic Products
Main Menu
User need to click on Menu ‘Cosmetic’ for new product notification.
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Function for Each Submenu
Notification of Cosmetic Products……..Cont.
Application Form for New Cosmetic Notification / Variance
Form not submitted will be stored in SAVE FORM / editable
List of products submitted for payment / form editable
List of products submitted but not paid / form NOT editable
Printing of Notification Note
Pending Payment / Notified / Under Review / Withdrawal/ Expired
Notification Renewal (only applicable for product with validity > 3 months
List of Notified Products
Product withdrawal
To change product details (refer to Annex l, Part 4 for types of changes)
To re-print payment voucher
Search for substance(s) from Annex ll - lV
To apply approval for new substance(s)
To apply / check status for CFS approval
To apply / check status for MS approval
To apply / check status for IHE approval
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Issues / problems that may encounter during notification of
cosmetic products & how to overcome it
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Q1. I couldn’t login into Quest 3 and keep getting error page, what shall I do?
1st – check token validity
2nd –check intermediate root certificate
3rd – check Internet Browser
4th – check whether has entered PIN code > 3 times
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1st Check Token Validity
On desktop, double click on ST3 icon
ST3 Certificate Manager Window will be prompted
At the left menu bar, click on ‘Certificate’
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1st Check Token Validity………Cont Column to fill in PIN code will
be prompted
Key-in 8 digit PIN code OK
Select ‘Certificate’ then click ‘View’
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1st Check Token Validity………Cont
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2nd Check Intermediate Root Certificate
At IE browser, click on ‘Tools’ ‘Internet Option’
Click at tab button ‘Content’ ‘Certificate’
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Name of the authorized person must be seen under the ‘Personal’ tab menu
Still cannot see the name? contact Customer Care from Digicert Sdn Bhd at 03-899208903 / 8807/ 8888/ 8800
2nd Check Intermediate Root Certificate….Cont
The name of authorized person is not seen ?
Download Intermediate Root Certificate at (http://www.digicert.com.my/download/DigicertRootCertificatesInstaller2.0.msi)
OR visit to below link for more information :
http://portal.bpfk.gov.my/index.cfm?&menuid=127&parentid=68&highlightid=48
What if ?
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2nd Check Intermediate Root Certificate….Cont
Under the ‘Intermediate Certificate Authorities’ tab menu, the expiration date of the Digisign ID (Basic) certificate must be on 20 May 2016
The expiration date is not 20 May 2016 ?
Download Intermediate Root Certificate as stated in previous slide.
What if ?
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3rd Check Internet Browser
At your Internet browser, click on ‘Help’ tab button ‘About Internet Explorer’
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4th Check Whether has entered PIN code > 3 attempts
User need to key-in 8 digit alphanumeric PIN code
I have tried for 3 attempts but still fail to login ? What if ?
USB Token is Locked ! Have to bring back to Digicert to re-set PIN code
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Scenario 1 : If the Token still valid.
Q2. How to apply for Token Renewal ?
Login into Quest 3 account
Click on ‘Company Membership’
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Q2. How to apply for Token Renewal ?.....Cont
1
Package A : token misplace/missing RM 280
Remember to surrender your exiting token to Digicert for Renewal
Alert !
2
3
Package B : valid token RM 100
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Scenario 2 : If the Token already expired.
- Call BPFK Helpdesk at 03-7883 5560 / 61 / 62 for further assistance.
- BPKF Helpdesk officers will assist to apply for renewal & print out the Membership Slip and email back to applicant.
- Documentation for renewal that should submit to DC: (a) Your payment
(b) Photocopy of Authorized Person IC
(c) Copy of Company’s Authorization Letter
(d) Copy of company registration certificate
(e) authorized person signature on the Membership Slip
Q2. How to apply for Token Renewal ?.....Cont
Alert !
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Q3. What is the possible cause(s) when click on ‘Not Listed’ or ‘Search’ button but nothing appear ?
Problem : Might be due to pop-up blocker function is activated in your browser. Solution : Go to ‘Tools’ tab menu ‘Pop-up Blocker’ Click on ‘Turn Off Pop-up Blocker’ once is done, the submenu will change to
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YES. A company can apply many supplementary USB Token under different authorized person’s name.
Q4. Can a COMPANY have more than one(1) Security USB Token ?
Q5. Can a PERSON apply more than one(1) Security USB Token ? NO. A person is not allow to apply > one(1) USB Token.
One IC = One USB Token
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Scenario 1 : If the USB Token is still with the company. - Company appoint new staff Login into Quest 3 account
apply Change of Authorized Person - Advise : settle exiting transaction first before proceed to CAP - Remember to surrender your exiting token to Digicert for
Renewal - Fees : RM 100 Scenario 2 : If the USB Token is NOT returned or missing. - Company has to write-in officially to BPFK to inform about the
resignation of the former staff & state down the new appointed authorized person.
- Request Helpdesk officer to generate new Membership Slip for Change of Authorized Person
- Fees : RM 280
Q6. What should I do if one of my staff / colleague resigned ?
Alert !
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Cosmetic Unit
- Pn. Hirza – ext. 5534
- Cik. Bintul Huda – ext. 5537
Q7. Who should I speak to if my product notification status is ‘Under Review’ ?
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3 months in advance
Q8. If my product notification is about to expire, when should I apply for the renewal ?
Q9. What if the notification expiry is < 3 months, and is not listed in notification renewal tray? Contact BPFK Helpdesk to help generate payment
voucher for renewal product(s). PV mail to applicant.
Q10. What if the product validity already expired?
BAD NEWS ! You will have to re-notify as NEW product starting from the beginning !
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Not to worry !
Product Name : Facial Mask Strawberry Flavor
NOT. No. : NOT11063785K
Ref. No. : 2011060001885-P
Validity Period : 27/6/2011 – 27/6/2013
If apply renewal on 28/3/2013, the new validity will be:
28/3/2013 – 28/3/2015
27/6/2013 – 27/6/2015
Q11. If I renew product 3 months in advance, will the remaining 3 months of validity forfeited?
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On the left menu bar, click on ‘New Substance Application’ and follow the instruction to apply
Check your email regularly for feedback from Cosmetic Officer
Q12. What should I do if I couldn’t find my formula substance(s) in the search database?
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Search Substance by
- Substance Name
- CAS No.
- Technical Name
Q13. What is the fastest way to check the compliance and prohibition of an active substance ?
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All the notification changes can be done through ‘Notification Changes’ submenu except item 9.
Q14. Notification Changes………..Cont
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No. Types of Change Product Notification
1. Brand Name New Notification
2. Change of Cosmetic Holder due to change of distribution rights
New Notification
3. Product Type (exp. Lotion, New Notification
4. Intended Use New Notification
5. Product Name New Notification
6. Formulation New Notification
7. Manufacturer and or assembler (name and/or address)
New Notification
8. Product presentation (single product, palettes in a range, etc)
Amendment
9. Company Name and/ or address for Cosmetic Holder (without change in Company Reg. No.)
Amendment
10. Additional Importer Amendment
Q14. Notification Changes Adopted from Annex I, Part 4
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Scenario 1 : Change of Importer name and/or address or add additional Importer - No payment is needed. - If the new importer is not listed in search database, applicant need to apply the
approval of new importer via ‘Not Listed’ button - Re-print Notification Note after the change is done.
Q14. Notification Changes………..Cont
BPFK Sdn Bhd Lot 36, Jln University, 46200 PJ
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Q14. Notification Changes………..Cont
Scenario 2 :
Change of Manufacturer name and /or address or add
additional Manufacturer
- Apply under ‘Change of Others’
- Payment of RM 50 is needed.
- If the new Manufacturer is not listed in search database, applicant need to apply the approval of new Manufacturer via ‘Not Listed’ button
- Re-print Notification Note after the change is approved.
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Q14. Notification Changes………..Cont
Scenario 3 :
Change of company name and/or address of Cosmetic Holder
Application shall be done via formal letter BUT not through system
If the holder carries only cosmetic product(s) :
Formal Letter + previous SSM + current SSM shall be forwarded to Pusat Pembangunan Organisasi (PPO)
If the holder carries both pharmaceutical & cosmetic product(s) :
Formal Letter + previous SSM + current SSM shall be forwarded to Seksyen Koordinasi Regulatori (SKR)
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NO!
Only Notification expiry date will be changed.
Notification Number will remain unchanged.
Q15. For Notification Renewal, both Notification Number & Notification expiry date will be changed ?
Q16. For Notification Changes, both Notification Number & Notification expiry date will be changed ? YES!
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NO!
REASON : Notification Changes involve change in NOT No. This change will affect application of CFS whereby the new NOT No. will not be detected in CFS application.
ADVISE : must complete either one application first than only follow by another one!
Q17. Can I apply CFS & Notification Changes concurrently?
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Problem : System not able to allow re-notification of product using the same name.
Solution : add a dot after the product name exp. Facial Mask Mango Flavor.
Q18. I have withdrawn my product, but when I try to re-notify again, system rejected due to reason product name has already used by your company?
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Change in Format for Notification Note
i) Year for CDCR : 2007 1984 ii) Regulation 29 A 18 A(2) iii) Telephone Number is displayed iv) Extra phrase right under Name &
Address of Authorized Importer v) Amendments for existing phrase
for ‘Disclaimer’
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