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QuEST Forum Academy
A C A D E M Y
™
The Presentation will start soon! There may be silence before we start.
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For Q & A or CHAT select
“All Panelists”
For Q & A or CHAT,
expand here or may
auto-expand
Phone icon identifies speaker
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presenter
Webinar will be 1.5 hours
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Who is QuEST Forum?
Global community of Service Providers, Suppliers & Liaisons
Jointly create, develop and share quality management standards, best practices offerings and industry-leading resources
Develops & maintains TL 9000, an information and communication technologies (ICT) industry quality management system standard
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QuEST Forum Members
SuppliersService Providers Liaisons
Complete Member Directoryhttp://questforum.org/member/member_directory.html
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What Is ?
Created by the QuEST Forum
Globally recognized quality standard, designed to improve communications products: hardware, software and services
Built on ISO 9001 and Its quality management principles
Includes requirements for continual improvement, customer satisfaction and reporting of industry standard measurements
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•Offers value to members and prospective members by providing educational opportunities consistent with the intent of TL 9000 and the best practices introduced at QuEST Forum’s conferences.
•Provides a top-quality educational system that supports quality and process improvement focusing upon the needs of the ICT industry.
QUEST FORUM ACADEMY
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PDR Insights
NEW TL9000 PERFORMANCE DATA REPORTING (PDR) TOOL & APP
V1.5
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QUALITY & CONTINUOUS PROCESS IMPROVEMENTS
TL9000
PDR Benchmarks
Cost of Poor Quality (CoPQ)
Lean Six Sigma (LSS)
Supplier Performance Score Cards
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CUSTOMER EXPERIENCE, BRAND EQUITY & CUSTOMER EQUITY
Customer Experience (WCX)
Brand Equity
Customer Equity
Sustainability
Higher Business Performance
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Descriptive
Diagnostic
Predictive
Prescriptive
Cognitive
What?
When?Why?
What might happen?
Forecasting
Predictions
Hindsight
Oversight
Foresight
Insight
The Right Sight
What can I do?
understanding your
business sufficiently to
know which decisions,
actions, or
interventions will lead
to the best, optimal
outcome
What is the right
question to ask?
This “cognitive” ability
to come up with not
just the right answers
but with the right
questions (especially
questions that were
never asked or
considered before) is
the highest level of
both analytics maturity
and data science
capability maturity.
Analytics-As-A-Service Insights-As-A-Service
ANALYTICS CAPABILITY MATURITY JOURNEY
Since 2005 2017-2020 Vision Roadmap
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Current PDR Portal Reporting - Annual
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Current PDR Portal Reporting - Annual
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Current PDR Portal Reporting - Monthly
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Current PDR Portal Reporting – Monthly (Charts)
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PDR Insights – IOS APP Demo / Preview
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PDR Insights – PDR Sub-Group Use Case
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Pdrinsights – for PDR Sub-Group – Deep Dive Interactive
Analysis – 1.2.9.2 – Edge Router
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Pdrinsights – for PDR Sub-Group – Deep Dive Interactive
Analysis – 1.2.9.1 Core Router
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PDRinsights – PDR Sub-Group - OTD across Product
Categories
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PDRinsights – Web Version
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PDRinsights – Portal
www.pdrinsights.com
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PDRinsights – Portal
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PDR Insights – Launch Timeline
IOS App – Release 1 – Public Beta – 18 September 2017
Android App / PDR Web – will follow Few Weeks later
Silver Plan – Free Access to Quest Forum / TL9000 members
Free Trial option during public beta trial – Q4, 2017
Details of enhanced premium APP (PRO) version – Details to follow soon
Special launch pricing details – Sep 20, 2017
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QuESTions &
Answers
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To suggest potential topics and presenters for QuEST Forum Academy, please visit
http://www.questforum.org/news-events/quest-forum-academy-webinars/
to download a Project Submittal Form. Email the completed form to [email protected].
QuEST Forum Academy
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For additional information, please visit:www.questforum.org
www.tl9000.org
Does your company operate in the ICT space? Are you a QuEST Forum
member? If not, sign up today and reap the immediate benefits of membership.
http://www.questforum.org/join/
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You will be directed to a survey and your feedback is appreciated.
A C A D E M Y
™
Thank you for participating in the
QuEST Forum Webinar
Next Webinars:
ISO 9001:2015 and MSS Transition ProcessWednesday, September 27th @ 11:00 am CDT