Download - QuestBack Demo
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Bart De Moor – Sales Manager
Do you know what people important to your company think right now?
FeedBack Management
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FeedBack Management Services
WWW.QUESTBACK.BE
MARKETING – SALES – HR – TRAINING – ADMINISTRATIE – EVENT MANAGEMENT
Europe's leading supplier of FeedBack Management (Saas)
Headquarter Norway (Oslo) 17 offices around the globe + 27.000 users + 5.000 companies 92% happy customers
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Many organizations are trying to improve their relations with there customers/employees ... With results?
QuestBack helps organizations to lower their investments and time effort in gathering feedback and optimize the Return On Investment by facilitating their follow-up actions.
Gartner Group Research indicate that:
• 95% of all organizations collect feedback regularly from their relations
• only 35% actually act upon it / make changes
• only 10% inform the respondents regarding “what happens now”.
“Use the data, or don’t bother surveying the customer” Gartner, May 2009
Gartner is the world’s leading information technology research and advisory company.
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FeedBack Management: in 4 stappen
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Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw
werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.
Ask & Act is een ruimschoots bewezen proces die u verzekert van succes in uw zakenrelaties. Controleer of u het maximum haalt uit uw communicatie met uw
werknemers, klanten, partners of leden, met het oog op duurzame, WIN-WIN relaties.
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Areas of use
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Sales
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Marketing
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HR
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Training / Event
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Snel en gemakkelijk beheren en aanmaken van nieuwe enquêtes.
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Overzicht van uw vragenlijsten en + 400 templates
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11 languages
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Templates: Dutch
Over 400 templates available to all QB users
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How can it look like?
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Quest Reporter
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Export reports + Webreport
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• Gather feedback from customer lifecycle events (e.g. a support interaction). Automatically triggers act functionality
• E-Newsletter tailored to customers’ needs
• Internal notification to Key Account Manager (KAM)
• KAM email or call-back to customer
• Positive customer experience resulting in increased customer satisfaction
Ability to Act An example
“Automated email alerts work” Gartner, May 2009
Enterprise Feedback Management
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Integration (make your processes run automatically)
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Contact:Bart De MoorSales [email protected]+32 (0)499 699 008