Download - RAJ'S PORTFOLIO1
®
IBM Software Group
© 2005 IBM Corporation
INTEGRATED SECURITY SERVICES PORTFOLIO
RAJ’S SECURITY FORCE
Feel Safe… Feel Secured...
You’re In Safe Hands
An Intelligent Approach Towards Security
IBM Software Group | Tivoli software
Raj’s Security vision is to excel as a quality service provider of Integrated Security
Solutions that has global expertise to deliver risk management and business
continuity requirements of international clientele through its range of services.
IBM Software Group | Tivoli softwareORGANISATION
Raj's Security Force is a leading private security services agency in Mumbai & Mahrashtra.etc that provides Specialized Security Solutions & services that are customized to fit specific needs of each customer. We have more than Seven years of experience in the field of Security and Safety and over 50 clients spread across different industry segments including Mumbai & Maharashtra locations. The founding philosophy of Raj's is to provide our customers with best in class security while remaining a great place for our employees to work in.Though Raj’s believes in equal precipitation by one & all yet, to ensure correct protocol & utmost discipline, we have robust organizational management that ensure timely response to the client’s queries & observations.Formed in 2010, RAJ’S has forgets success on exceptional customer service, delivering customer – focused services to key global corporations across a range of sectors including government, manufacturing, retail, hospitality, defense, and educational institution sectors.
our company values of integrity, teamwork, attitude, performance and Passion Were carefully chosen and form the framework for our commitment to outstanding customer service as well as guiding our daily actions.
IBM Software Group | Tivoli software PRIME CLIENTELE
CORPORATE CLIENTELE:
INDIAN OIL PETROL PUMP VALECHA GROUP K. T. RESORTAIRCEL JIVDANI MANDIR MIDC MNCs HOLY CROSS SCHOOL RAWAL COLLEGE Shanti Shopping CentreGeeta ArcadeDurga Super Marketcity
IBM Software Group | Tivoli software
In order to have proper complaint handling and proper client support Raj’s Securities has in-house helpdesk software which provides 24 X 7 customer
support.
24 HRS CUSTOMER HELPLINE+91-86551 33330
022- 60022897
CLIENT HELP DESK MANAGEMENT
IBM Software Group | Tivoli softwarePROPERTY MONITORING OVERVIEW
REPORTING
PROPERTY ACCESS CONTROL
MGMT GATEWAY
AUDIT & REVIEW OF OPS
UNWANTED ISSUES
HOTEL INTRUSION PREVENTION
MEDICAL RESPONSE
INVENTORY & MATERIALS MOVEMENTS
ALL ROUND PROTECTION
IBM Software Group | Tivoli software
The Regimen followed :• Pre-induction training.
• Post-induction training.
• First aid and Fire Fighting training.
• On the job training.
• Refresher training.
• Soft skills training – on requirement
basis
• Gap Analysis training – as on required
basis
• Up gradation of skills training.
TRAINING
IBM Software Group | Tivoli software
Periodic Quality Audits
Regular ‘onsite’ Customer Satisfaction Surveys
Email/ online Customer Satisfaction Surveys
+
+
• On site audits of staff, processes and RAJ’S services• Review of site data logs, performance metrics etc• Identification and resolution of concern areas
Customer Satisfaction survey interviews with • client facilities manager• relevant business heads • end users of our services
Regular emailed customer satisfaction surveys to track on-going customer satisfaction
Continuous performance improvement
Our dedicated Quality team focuses exclusively on driving continuous performance improvement at all RAJ’S client sites
QUALITY ASSURANCE & CLIENT SAFTISFACTION
IBM Software Group | Tivoli software
Start Receive LOI from Client
Site diligence
Manpower deployment
Materials requisitioning
Service task scheduling
StopOperations commencement
Transition activities
Cus
tom
er m
anag
emen
t
Valu
e ad
ded
serv
ices
Kick off meeting with client
Completion meeting with client
All transitions are supervised by a specialized Transitions Team. This ensures that transitions are quick, meet RAJ’S standards and are completed with minimum disruption
Output
Checklists, SOPs, Logs, Maintenance Plans, MIS, Reports etc
SITE TAKEOVER TRANSITION MODEL
IBM Software Group | Tivoli softwareRAJ’S- Property Management Solution Provider
Security services
House Keeping Services
Verification & Fraud Detection
Business Support Services
Background Cheques
Collection & recovery of bad debts
Event Management
Cash escort
IBM Software Group | Tivoli software CONTACT DETAILS
Name - – Sanjay JadhavContact No – +91-86551 33330 022 – 600 22 897
Email: [email protected]
Corporate Head Office:
D-69, Shanti Shopping Centre, Near Railway Station, Mira raod (E) Thane - 401107
Website: www.rajsecurityforce.com