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Rapid product design in the wild!Agile Iceland 2014!Michele Ide-Smith | @micheleidesmith
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Red Gate makes tooling for .NET, SQL and Oracle databases @micheleidesmith
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“To make excellent products that truly understand our users’ contexts, we must look further, and inves:gate context first-‐hand” Cennydd Bowles! @micheleidesmith
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agilemanifesto.org @micheleidesmith
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@micheleidesmith
What makes you visit an exhibition stand at a conference? @micheleidesmith
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agilemanifesto.org @micheleidesmith
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“By the time the product is ! “Marketing that itself !ready, it will already have! improves peoples lives.”!established customers.”! ! Bob Gilbreath!Eric Ries @micheleidesmith
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“We wanted to make sure we were getting customer feedback as we worked so that we were never working on anything that wasn’t valued by the customer.”!Nordstrom Innovation Lab @micheleidesmith
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“if you’ve struggled to figure out how UX design can work in an Agile environment, Lean UX can help.” Jeff Gothelf, author of Lean UX
@micheleidesmith
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!
• Continuous discovery!• Shared understanding!• GOOB (Get Out Of the Building)!• Externalising your work
@micheleidesmith
Lean UX principles we followed@micheleidesmith
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Hypothesis: Oracle Developers & DBAs need a better way to source control their database schemas !>70% interest – develop a tool a.s.a.p.!
@micheleidesmith
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9 (mini) sprints, 3 days, 1 prototype@micheleidesmith
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Making our processes transparent@micheleidesmith
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25 feedback sessions with users@micheleidesmith
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Easy to get feedback and quick to change
Paper prototyping
Lo-fi prototypes are quick and easy to change before you commit to code! @micheleidesmith
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Feedback went directly into the HTML/CSS prototype, using Twitter Bootstrap @micheleidesmith
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Helped build personas and a talking point!People returned to see the feedback throughout the conference @micheleidesmith
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The Empathy Map helped us understand customer needs @micheleidesmith
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We fixed pain points and learned about customer needs continuously @micheleidesmith
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Sketching out processes and environments identified real-world scenarios and pain points
@micheleidesmith
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It’s was all about communication…@micheleidesmith
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…and collaboration@micheleidesmith
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Keep the conversation going @micheleidesmith
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Surveys to test hypotheses @micheleidesmith
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Remote usability testing and interviews @micheleidesmith
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Releasing functionality early and getting feedback @micheleidesmith
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@micheleidesmith@micheleidesmith
“Source Control for Oracle is a huge time saver… It doesn't remove the need to version control, but it takes the tedious steps out of the picture. I am blown away! “!Lewis Cunningham, Oracle ACE Director
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Testing the prototype
“The live lab was a wonderful idea. I enjoyed participating in it and can't wait to see the finished product. Let me know if you need a beta tester.”!Christoph Ruepprich, Oracle Developer @micheleidesmith
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We worked collaboratively, as a ‘balanced’ team. @micheleidesmith
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We made great things happen!@micheleidesmith
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October 2013 - I joined the University of Cambridge and Lean UX principles were introduced @micheleidesmith
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The team collaborated on user research and design @micheleidesmith
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But I noticed a few things weren’t going so well…
@micheleidesmith
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Hat tip to @billwscott
Beware Lean UX anti-patterns!
@micheleidesmith
w w w. s l i d e s h a r e . n e t / b i l l w s c o t t /antipatterns-that-stifle-lean-ux-teams
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Too many cooks. Keep the team small to ensure collaboration and team focus. @micheleidesmith
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Tribalism. Boundaries between separate functions start to creep back into the team. @micheleidesmith
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Going dark. Sometimes you need to work alone. But not at the expense of team collaboration. @micheleidesmith
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!
• Continuous discovery!• Shared understanding!• GOOB (Get Out Of the Building)!• Externalising your work
@micheleidesmith
Lean UX principles we followed
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Continuous discovery@micheleidesmith
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Shared understanding@micheleidesmith
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Getting out of the building@micheleidesmith
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Helped build personas and a talking point!Externalising your work@micheleidesmith
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Questions?
Michele Ide-Smith!Design Team Manager!University of Cambridge!! @micheleidesmith
Thank you!
@micheleidesmith
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Flickr User Image Credits !!Kevin.Cochran: http://www.flickr.com/photos/kevincochran/4276052636!Wonderlane: http://www.flickr.com/photos/wonderlane/2907868429!Prayitno: http://www.flickr.com/photos/34128007@N04/5279860498!Paigggeyy: http://www.flickr.com/photos/paigggeyy/5533236567!Lolly man: https://www.flickr.com/photos/lollyman/4424552903!Lolly man: https://www.flickr.com/photos/lollyman/4424553767!Notix: https://www.flickr.com/photos/notix/383037676!Kaptain Kobold: http://www.flickr.com/photos/kaptainkobold/5181464194!Nur Hussein https://www.flickr.com/photos/nhussein/3863456505!Dave Ware: https://www.flickr.com/photos/brickwares/3899001922!mac_filko: https://www.flickr.com/photos/mac_filko/5471039165!Chris: https://www.flickr.com/photos/oblongpictures/5250948891!
@micheleidesmith