Download - Remote Help Instructions
![Page 1: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/1.jpg)
Remote Help Instructions
![Page 2: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/2.jpg)
1. Click Start.2. Right-click My
Computer and select Properties.
![Page 3: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/3.jpg)
1. Click the Remote tab.
![Page 4: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/4.jpg)
1. Make sure Remote Assistance is checked. If it isn’t, check the checkbox.
2. Click OK.
![Page 5: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/5.jpg)
1. Click Start.2. Click Help and
Support.
![Page 6: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/6.jpg)
1. Click Support.
![Page 7: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/7.jpg)
1. Click Ask a friend to help.
![Page 8: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/8.jpg)
1. Click Invite someone to help you
![Page 9: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/9.jpg)
1. Type in the email address of the person who is helping you: [email protected]
![Page 10: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/10.jpg)
1. Click Invite this person.
![Page 11: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/11.jpg)
1. Optional: type a short description of the problem.
2. Click Continue.
![Page 12: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/12.jpg)
1. Leave duration set to 1 Hour and leave the password checkbox checked.
2. Enter the word “password” twice.
3. Click Send Invitation.
![Page 13: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/13.jpg)
1. If this window pops up:
2. Check Allow and click Yes.
![Page 14: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/14.jpg)
1. If this window pops up:
2. Click Yes.
![Page 15: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/15.jpg)
1. Exit this screen and wait for the technician to respond.
![Page 16: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/16.jpg)
1. Click Yes.
![Page 17: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/17.jpg)
1. This window will pop up once the technician has connected to your computer.
![Page 18: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/18.jpg)
1. Click Yes to let the technician take control.
![Page 19: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/19.jpg)
1. Now the technician is controlling your PC. Do not use the mouse or keyboard unless you are asked to.
![Page 20: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/20.jpg)
1. Click OK.
![Page 21: Remote Help Instructions](https://reader036.vdocument.in/reader036/viewer/2022062803/5681469c550346895db3b4a5/html5/thumbnails/21.jpg)
Congratulations! You have just completed your remote desktop help. Now all you have to do is exit out of this screen!