Request for Proposal for Management of Community Process division application
(AMC and Change management) developed by IHAT
1. Introduction India Health Action Trust (IHAT) aims at improving public health initiatives by supporting programs
nationally and globally through comprehensive technical assistance in program planning,
management and monitoring. IHAT has set up a Technical Support Unit (TSU) for the Government of
Uttar Pradesh (GoUP) to provide techno-managerial assistance to improve the coverage of key
reproductive, maternal, new-born, child health and nutrition (RMNCH+A) interventions and services in
the state from the funding support of Bill & Melinda Gates Foundation (BMGF) through University of
Manitoba (UOM), Canada.
IHAT believes that strengthening the existing health system is the best way to achieve sustained health
outcomes at scale. It has developed a “theory of change” to guide its support to government in
improving these health outcomes, and providing techno-managerial support lies at the core of this
approach. IHAT transfers skills and knowledge to partners through embedded techno-managerial
support, including hands-on orientation to gap analysis and prioritization; developing standards,
systems and processes; monitoring and evaluation; and problem solving.
2. Objective The objective of this RFP is to invite experienced and qualified vendor to provide AMC and Change
management for community process division applications.
The successful bidder will be invited to negotiate a Contract for the said engagement. The term of the
Contract will be for a period for two years.
The following are the applications that have already being developed and rolled out or in process of
roll out:
Mapping Platform
ASHA/Sangini Incentive Payment Application
BCPM MIS
VHND Monitoring & ASHA attendance digitization Tool
Health & Wellness Centre Application
3. Scope of Work • Ensuring a smooth and error-free functioning of CP apps in the State.
• Providing changes in application
• Report as per requirement
• Ensuring all the support and small customization requests made by the State are carried out
efficiently and promptly.
• Providing remote-support on the server hosting the CPs apps for the State.
• Providing all required documentation, training material and supporting the application.
• Support in integration
• PFMS integration
• Managing application on the server
• Cloud Server maintenance
• Annual audit support
• Integration with other platforms as per new data elements requirement.
• Value added services like reports, interoperability
• Designing new module for ASHA Sangini in application.
• One seater helpdesk for CP apps
• Training of application
Above mentioned tasks to be accomplished by resources by team of developer, tester & helpdesk that
includes maximum 750 man-days for developers & testers and 1 dedicated helpdesk resource
4. About CP applications
4.1 Server Configuration Application Front End: PHP/Apache Web Server, JAVA/Apache Tomcat Web Server
Application Back End: PHPMySqL – MariaDb
Application Server: Linux
Database Server: Linux
OS: CENTOS 6.9
Server Type: Dedicated Private Cloud
Model: Dedicated hosting
vCPU: 4
RAM: 32GB
Storage: 500 GB
Physical Processor: Intel Xeon family
Clock Speed: 2.5 GHz
4.2 Application List & Technology used
SL. No Project Application Platform Technology Current State
1 BCPM
Mapping Platform Web PHP Live
2 BCPM MIS (Rural) Android Android Live
3 Web PHP Live
4 BCPM MIS (Urban) Android Android
5 Web PHP Ready for Pilot
6 VHND Monitoring/Observations Tool & ANM Tool
Android Android Ready for Pilot
7 Reporting Tool Web Java Ready for Pilot
8 HWC
Aarogya Kendra- HWC Android Android Pilot
9 Reporting Tool Web Java Pilot
10 Aarogya Kendra- Admin/State panel
Web Pilot
11 ASHA Sangini App
Application Web & Android
-- To be developed
4.2.1 ASHA Incentive Application(BCPM-MIS)
Project Introduction
Uttar Pradesh has approximately 150,000 Accredited Social Health Activist (ASHAs) who
cater to the vast 220 million of population. The ASHAs upon receiving mandatory modular
induction training programs are ably supported by a layered monitoring and supportive
supervision cadre of ASHA Sangini’ s (approximately 7,500), Block, District, and Regional
Community Process Managers (one each at Block, District, and Region), and state
community process team. The staggering numbers and a hierarchical monitoring system
has its inherent monitoring and management challenges, with a direct bearing on
motivation and performance of these critical health functionaries. The use of Information
Communication and Technology (ICT) helps to manage and standardize administrative,
behavioural, business, communication, cultural, economic, political, social, and domain-
specific actions that in turn help improving programmatic outcomes.
Project Outcome
To enable the community processes team, effectively and efficiently plan, manage, and
monitor key interventions by developing and implementing a web and android based
application to digitize ASHA and Sangini incentive payment process. Specific Objectives:
I. To reduce delays and defects in payment of ASHA incentives.
II. To monitor timely payment of ASHA SANGINI.
III. Motivating ASHAs by ensuring timely and transparent payments.
IV. Motivation to ASHAs in turn reflecting for better health care system.
V. Digitizing paper based formats for BCPMs.
Solution Design
Looking way forward towards need to revisit the incentive structures and evaluate the
efficacy of the current incentive mechanisms and align them with the needs of the
stakeholders, the incentive payment for the volunteer, front line worker – ASHA/ASHA
Sangini’ s has been digitized to ensure timely and transparent payment, there by
motivating the workers to do well in turn strengthening the health system for better
quality of health care of the community. Major heads in Mother Health Care, Family
Welfare, Immunization, Child Health, RKSK, RNTCP, Malaria, Leprosy, NIDDCP, Kala-azar,
Lymphatic filarisi, Encephalitis, AAA meeting, and Addition-laities have been digitized.
Rural ASHA Flow
Process for incentive payment for front line workers has been digitized. The digitization
starts at BCPM (Block Community Process Manager) level where all incentive vouchers
are entered in the digital system, which is further approved or rejected electronically by
the approval authority namely MOIC (Medical Officer In-Charge), the final approved data
is being provided to BAM (Block Account Manager) to upload the same at PFMS portal to
ensure payments to the health workers.
Urban ASHA Flow
Process for incentive payment for front line workers has been digitized. The digitization
starts at CCPM (City Community Process Manager) level where all incentive vouchers are
entered in the digital system, which is further approved or rejected electronically by the
approval authority namely ACMO-Urban, the final approved data is being provided to
DEO/DCAA (Account Manager) to upload the same at PFMS portal to ensure payments to
the health workers.
The following BCPM format are digitized through the application:
Key Achievements (Rural ASHA)
a) Training and Pilot rolled out in 2 districts (Shrawasti and Bahraich) in the month
of April and May 2018
b) Training of DCPMs (75), Regional Coordinators (~18), BCPMs (820), MoICs (820),
BAMs (820) completed in the month of July 2018
c) Orientation to all CMOs (75) completed in the month of June 2018
d) Guidelines and letter issued to all districts and blocks for mandatory digitization
of ASHA/ Sangini incentives from the month of July 2018 (letter 20th July 2018
NHM – 4052-75)
e) Support channels established – Helpline (6386133016) and
email([email protected]) support continuously being provided
f) The application has successfully rolled out in all 75 districts and all 820 blocks in
UP.
4.2.2 VHND Application
Project Introduction
The Village Health Nutrition Day (VHND) is organized twice every month on Wednesdays
and Saturday, and for those villages that have been left out, on any other day of the same
month at the AWC or sub centres in the village. The AWC is identified as the hub for service
provision in the RCH-II, NHM, and also as a platform for inter-sectoral convergence. VHND
is also act as a platform for interfacing between the community and the health system.
Expected beneficiaries to be participated in VHND are pregnant women, lactating mother,
0-5 years’ children, Teenager and eligible couple.
On the appointed day, ASHAs, AWWs and other are mobilizing the villagers, especially
women and children, to assemble at the nearest AWC. This is the platform where villagers
can interact freely with the health personnel and obtain basic services and information on
complete immunization, ANC, child growth, delivery, infant care, family planning, and
referrals if required. They can also learn about the preventive and promotive aspects of
health care, which encourages them to seek health care at proper facilities. Since the
VHND has been held at a site very close to their habitation, the villagers are receiving
health services at their doorstep. The VHSC comprising the ASHA, the AWW, the ANM,
and the PRI representatives, if fully involved and followed by proper monitoring system
of the event, can bring about dramatic changes in the way that people perceive health
and health care practices.
ASHA GRIEVANCE
AAA MEETINGASHA
PERFORMANCEBCPM FIELD
VISITREPORTS
Project Outcome
To enable the respective ANMs and community processes team, effectively and efficiently
manage and monitor key interventions by developing and implementing android based
application to digitize VHND monitoring process.
i. Digitized formats for Monitoring of VHND sessions
ii. Digitization of ASHA presence in VHND sessions
iii. Self-reporting tool for ANMs.
Solution Design
Key Achievements
a) VHND application for monitors is set live.
b) Training of DCPMs (75), Regional Coordinators (~18), BCPMs (820), MoICs (820)
c) Guidelines and letter issued to all districts and blocks for digitization of VHND (letter 16th
October 2018 NHM – 7601-75)
d) Support channels established – Helpline (6386133016) and email
([email protected]) support continuously being provided
e) VHND application for ANMs: pilot running in Massauli block Barabanki and Chinhat block
Lucknow.
4.2.3 HWC Application
Project Introduction
The application, as prescribed by the Government of India, will enable the HWC team to
undertake a baseline survey to assess morbidity burden and out of pocket expenses of the
communities served. It will enable the HWC team to record services provided, to provide
continuity of care across time and across levels, to perform population based analytics
and to enable monitoring. The solution will enable creation of family folders and individual
health-cards along with the gap of services available at sub centre level. HWC will have a
digital record of all the family health cards (through population surveys) which should be
used to facilitate referrals and enable a continuum of care. The solution will also enable
tracking of drug made available to the patients who require long term treatment. The
HWC primary health care team will be able to use the application to monitor
compliance/history and provide follow up check-ups and counselling. The application will
have an automated system for referrals and next follow-up schedule and will be auto
synced as per the availability and quality of network.
Project Outcome
To develop a web and android based health and wellness centre application to digitize
HWC operations and their connectivity with related PHC and CHC.
Solution Design
Key Achievements
a) Pilot running in Sirsiya block Shrawasti and Kaurihar & Holagarh in Allahabad.
All 12 services as per the GoI guidelines are covered as part of the HWC Service provision application
• Care in pregnancy and child-birth • Neonatal and infant health care services • Childhood and adolescent health care
services • Family planning, Contraceptive services
and Other Reproductive Health Care Services
• Management of Communicable diseases including National Health Programs
• Management of Common Communicable Diseases and Out-patient care for acute simple illnesses and minor ailments
• Screening, Prevention, Control and Management of Non-Communicable diseases
• Care for Common Ophthalmic and ENT problems
• Basic oral health care • Elderly and palliative health care services • Emergency Medical Services • Screening and Basic management of
Mental health ailments
5. Key Project Milestones and Timeline # Name Timeline (in Weeks)
1 Queries T+1
2 Publication of RFP post Queries T+2
3 Submission of Response from bidders T+4
4 Selection of developer and Letter of award T+5
5 Contracting and on-boarding of vendor T+5
6. Payment Schedule Payments to be paid quarterly.
7. Performance Guarantee Partner will deliver work in a professional workmanship fashion and ensure all deliverables are of high
quality and completed in time, subject to timely support from external parties. IHAT will keep 10% of
total payment milestone amount as performance guarantee.
8. Eligibility criteria: Eligible Agencies should meet the following criteria:
1. Minimum 2 years of experience in providing AMC and Change Management
support for mobile applications to government, semi-government bodies
2. Minimum 3 completed projects each (with project completion certificate) with a
project component in following categories:
a. AMC support with overall project value greater than INR 5 Lakhs
b. Change management support with overall project value greater than
INR 20 Lakhs
3. Bidder must have at least 25 full time technical employees in its pay roll. The
technical skills of these employees must cover all the technical skills mentioned
in clause 4.2
4. Bidder should be registered in India under companies Act 1956/2013 or
Partnership firm registered under the Partnership Act of 1932 or registered
(converted to) under the Indian Limited Liability Partnership Act, 2008
5. Bidder should not be blacklisted by Multi-Lateral Funding Agency / Govt. Of India/
any State Government / PSU’s as on the date of bid submission
6. The Bidder must have average annual turnover of Rs. 1 Crore in last two financial
year ending at 31/03/2019 from IT Services
7. The Bidder must have positive net worth in last one financial year ending at
31/03/2019
9. Technical Proposal
# Evaluation Criteria Required Documentary Evidence Evaluation Criteria
1
Minimum 3 completed
projects each (with
project completion
certificate) with a
project component in
following categories:
a. AMC support with
overall project
value greater
than INR 5 Lakhs
b. Change
management
support with
overall project
value greater
than INR 20 Lakhs
Submit any of the following client
concerned document
1. Work orders OR
2. Agreements OR
3. Completion Certificate
Total Marks – 30
For both categories a. and b.
(Max 10 marks each):
3-5 projects: 5 marks
More than 5 projects: 10
marks
Experience with government,
semi-government or
multilateral organization for 3
such projects: 5 marks each
for category a. and b.
2
Number of full time
technical employees in
its pay roll. The
technical skills of these
employees must cover
all the technical skills
mentioned in clause 4.2
Detailed Resume of the
employees
25 to 40 employees: 10 marks
41 to 50 employees: 20 marks
More than 50 employees: 30
marks
3
Qualifications of
proposed Manager:
a. Post-graduate in
relevant field with
minimum 10 years
of experience in IT
preferably in Public
Health sector
b. Citation of at least 2 projects with a project component in following categories:
a. AMC support with overall project value greater
Detailed Resume of the Proposed
Team Leader
Total Marks – 15
Qualification [4]: PG Degree: 1
marks, Relevant course/
certification: 1 marks, Tier 1
Institute: 1 mark each for UG
and PG course
Professional Experience [4]:
10-15 years: 1.5 marks, 15-20
years: 2.5 marks, 20+ years: 4
marks [steps of 0.5]
Team Mgmt/ Project Lead
experience: 1 mark
than INR 5 Lakhs
b. Change management support with overall project value greater than INR 20 Lakhs
c. Prior experience of
working with
Government at
State/ UT/
National level
Experience of 2 projects each
in the following (cumulative): I
– 2.5 marks, II – 2.5 marks
1 mark for previous
experience in UP
4 Resume of all members
of the proposed team Detailed Resume of each member
Not for evaluation
5
Experience of bidder in
Public Health with
project value greater
than INR 20 Lakhs
Submit any of the following client
concerned document
1. Work orders OR
2. Agreements OR
3. Completion Certificate
1 to 3 projects: 5 marks
4 to 5 projects: 15 marks
More than 5 projects: 25
marks
Financial Proposal would be opened only for Bidders scoring at least 70 marks out of 100 in Technical
Proposal Evaluation.
10. Financial Proposal The bidder is required to quote the total project fee for the aforementioned scope of work (inclusive
of OPEs and any other taxes, except GST) as part of the Financial Bid. No additional amount (except
applicable GST) will be payable during the course of the assignment. Only once the Technical Proposal
is ascertained to be qualified, corresponding Financial Proposal would be opened.
11. Pre-Bid Queries The agencies may submit their consolidated list of queries to [email protected] and
[email protected], before September 25, 2019 at 1500 hours.
12. Bid Submission Bid Submission Deadline: October 16, 2019 at 1800 hours.
Interested agencies are advised to submit Technical and Financial proposal (Hard copies in separate
envelopes) along with all required document to below mentioned address. Please mention “Quotation
for Management of Community Process Division Apps” over the sealed envelope.
“Ayushi Srivastava
India Health Action trust
404, 4th floor & 505, 5th Floor, Ratan Square
No. 20-A, Vidhan Sabha Marg
Lucknow-226001, Uttar Pradesh, India”
You may also reach out over email([email protected] and [email protected] )for any further
queries in this matter.