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The Leadership Excellence Series
Resolving Conflict
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Conflict is what you get when two or more
people have differences, real or perceived, that are
not resolved.1
Definitions
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Conflict resolution is what we do to identify and
address conflict in a mature and respectful way.
2
Definitions
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1. Contentious Personalities
2. Misunderstanding
3. Issues
4. Styles of Leadership
3
Types of Conflict
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1. Ignore it
2. Smooth it over
3. Force
4. Compromise
5. Collaboration
4
Methods for Resolving Conflict
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1. Find the root cause.
2. Allow all parties to speak.
5
Facilitate Collaboration
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Do not allow emotion to consume the parties involved.
Keep a respectful, empathetic, and caring attitude toward everyone.
Stay away from blame and accusations.
6
Facilitate Collaboration
A Word of Caution
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3. Encourage all parties to listen.
4. Identify areas of disagreement.
5. Identify areas of agreement.
6. Search for solutions.
7. Reach a consensus.
7
Facilitate Collaboration
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Write down all ideas as they are generated.
Evaluate the positive and negative aspects of each idea.
Narrow the list to the idea that best resolves the problem.
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The Brainstorming Method
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A leader mustA leader mustresolve conflict!resolve conflict!
9
Conclusion