Download - Retail portfolio 2013 v2
Portfolio
2013
Portfolio
2013
The Quadrus Centre,
Woodstock Way,
Boldon Business Park,
NE35 9 PF
www.sparkledevelop.co.uk
Portfolio 2013
Welcome We work with ambitious businesses in the
Retail and Hospitality sectors to help them
Sparkle in a highly competitive marketplace.
In a industry where the workforce can be
transient it is even more important to have a
well defined approach to learning and
development to ensure that new staff are
integrated quickly and effectively as well as
engaging with existing staff to maximise
engagement.
At the heart of this is a focus on developing
leadership capability that can develop
people as well as drive sales and service
targets in the business whilst maintaining
efficiency.
Whether you choose to work with us on a
consultancy basis where we will work with
you to transform your business, opt to come
Sparkle People and Development has one
key mission: to put quality at the heart of
learning.
The market today is flooded with training
courses and it’s hard to know where to start.
The reality is that in the current economic
climate many companies have to diversify
and one way to do this is to offer training,
however, simply having knowledge of a
subject area is not enough. Our specialism is
that we fully understand learning so we
develop training that creates an impact.you to transform your business, opt to come
on one of our coaching programs or pick a
ready to go learning solution our focus is on
delivering results.
Our team brings together a variety of retail
experts, each with areas of specialism so we
exceed your expectations, every time.
develop training that creates an impact.
Good quality training and coaching can
transform business, we work directly with
business owners to help them create the
success they deserve.
Our team has a wealth of experience in
training, coaching and consultancy so we can
bring you the best solution to meet your
needs.
Contact us today to have a chat about how
we can help you have a more profitable and
successful business.
Regards
Rebecca Armstrong
Director & Principal Trainer
© Sparkle People and Development Limited. All Rights Reserved
Portfolio 2013
Contents
How we work 4
Consultancy 5
Consultancy Services 6
Coaching 19
Coaching Services 20
Learning & Development 16
Introduction 17
Learning & Development Courses 18
Outsourced Training 7
Tailored Solutions 8
Ready To Go Courses 9
Sales Skills 10
Service Skills 11
Business Development & Marketing 12
Personal Development 13
Financial Management & Sage 14
Health & Safety 15
Leadership Development 21
Leadership Development Courses 22
Leadership Development eCourses 23
Employment Law a Compliance eCourses 24
Leadership Roadmap 25
Other Services 26
Health & Safety 15Other Services 27
© Sparkle People and Development Limited. All Rights Reserved
Next Steps & Contact 28
Portfolio 2013
How We Work
There are literally hundreds of courses available on the market today. Often offered by companies
who have expertise in the subject area, however this alone is not enough – the ability to translate
that knowledge into learning solutions that make a positive impact and difference is the key role of
any Learning & Development organisation.
Learning is our area of expertise; we develop high impact learning solutions including a blend of:
At the heart of what we do is an uncompromising focus on quality, we bring a wealth of experience
and expertise in learning coupled with mastery in the subject areas we deliver in, so you can be
confident that all our solutions will be developed and delivered to the highest standard possible.
We have a specialist team working with the Retail & Hospitality sector, contact us for our Retail
portfolio to find out more.
© Sparkle People and Development Limited. All Rights Reserved
Consultancy
Our consultancy services gives you the flexibility of having a
dedicated Learning & Development Manager working as part
of your business on a flexible, short term basis.
© Sparkle People and Development Limited. All Rights Reserved
Consultancy
Our most popular and impactful solution. When you work with us on a consultancy basis our focus
is to help you transform your business. Bringing together a team of experts we can build a solution
that is designed uniquely for you and your business. As well as offering hands on trouble shooting
expertise.
Areas we offer consultancy support in the following areas:
Sales Strategy Development and Growth
Loss Prevention (including investigation)
Customer Satisfaction
Footfall Conversion and Attraction Footfall Conversion and Attraction
Performance Management
Management Development (Team Capability and Development)
Change Management
HR
Organisational Development
© Sparkle People and Development Limited. All Rights Reserved
Outsourced
Training
Whether you are looking for a tailor made training program;
designed specifically for your organisation , a ready made
program or an online course - we have something for you .
All our programs are available as a white label service for
companies who share our values and want to offer training to
their clients.
We offer a annual schedule of open programs based on our
ready to go menu, so you can secure an individual place.
© Sparkle People and Development Limited. All Rights Reserved
Tailored
Solutions Our most popular service, because we align the learning solution to your organisations unique
requirements, challenges and culture it increases the transfer of learning significantly which means
results are evident in the business quickly and sustainably.
Because the learning solution is designed specifically for you it reflects your brand and feels like an
in-house course. You get to keep the training materials for future delivery, we can even work with
your teams to equip them to deliver it themselves.
We start any tailored approach with a full fact find from which we can create a bespoke proposal for
agreement before the design commences. All our tailor made programs have clear agreed measures
of success which are measured throughout the project and summarised in our impact analysis.
Typical tailored solutions include:
Induction design and implementation Induction design and implementation
Performance improvement conversations and processes
Sales Skills
HR policy and procedure training
Project management
Leadership and management development
Succession planning
In-house training team development
Presentation Skills
© Sparkle People and Development Limited. All Rights Reserved
Ready to Go
Solutions If you are looking for something ready to deliver in house or as an open program you can attend
with other businesses then our ready to go portfolio is designed for you.
. Each one meets our highest standards of QUALITY and is designed to make a direct impact through
our focus on transfer of learning into the business.
Courses can be run as an ‘in-house’ programme, in which case we will bespoke the course to that
organisation or as an ‘open’ course where individuals can book directly onto the programme.
Our current open program schedule is available on our website.
We offer ready to go courses in the following subject areas:
Sales skills
Our cur
© Sparkle People and Development Limited. All Rights Reserved
Sales skills
Service Skills
Business Development & Marketing
Personal Development
Financial Management
Health & Safety
Leadership & Management (see leadership section)
Learning & Development (see L&D section)
HR & Recruitment (see leadership section)
Sales Skills
Directory We offer a wide range of selling skills courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
Introduction to selling �
Effective face to face selling �
Sales Floor Management �
Selling skills for the 21st century �
Networking for success �
Negotiation skills �
© Sparkle People and Development Limited. All Rights Reserved
Pitch perfect �
Negotiating: tying the knot �
Sell it to me: Essential skills for all salespeople �
Steps for success: Professional sales skills �
Sales strategy development in a day �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Service Skills
Directory We offer a wide range of service skills courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
Service principles for success �
The complaint as a gift �
Repeat custom strategies �
Mystery Shopping Success Strategies �
Measuring customer satisfaction �
An inside job: Meeting internal customer needs �
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Quality through customer service �
Customer care made PERFECT �
Steps to success: Professional customer service �
Telephone behaviour: the rules of effective communication �
Understanding customers �
Who sold you this then; effective after sales care �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Business
Development &
Marketing Directory We offer a wide range of business development and marketing courses, if you are interested in any
of the courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
Course Title F2F Online
Finding your niche �
Developing your vision �
The Price is Right – value based pricing �
Marketing for Independent Retailers �
Social media success �
Writing a business plan �
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Running an online business �
Social Media Marketing for Dummies �
Analysing Information �
Using Information for decisions �
Freedom of information act �
Security �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Personal Development
Directory
We offer a wide range of personal development courses, if you are interested in any of the courses
below please contact us for an individual course fact sheet or to discuss how it can be tailored to
your business:
Our cur
Course Title F2F Online
Influencing Skills �
Assertiveness Skills �
Presenting with Impact �
Introduction to NLP �
Time Management �
Mindfulness in business �
© Sparkle People and Development Limited. All Rights Reserved
Conflict Management (including DISC ®) �
30 ways to make more time �
Ideas into action �
Identifying self development needs �
If looks could kill: controlling your behaviour �
Manage own stress �
Managing Stress: manage your behaviour �
Team Spirit: how to be an effective team member �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Financial Management
& Sage Directory
We offer a wide range of Financial Management courses, if you are interested in any of the courses
below please contact us for an individual course fact sheet or to discuss how it can be tailored to
your business:
Our cur
Course Title F2F Online
The Price is Right – value based pricing �
Cash Flow forecasting for success �
Cash accounting for the small business �
Cost – Benefit analysis �
Financial Environment �
Sage
Sage 50 Account s �
Sage Bookkeeping Stage 1 (course) �
Sage Bookkeeping Stage 1 (exam)
© Sparkle People and Development Limited. All Rights Reserved
Sage Bookkeeping Stage 1 (exam) �
Sage Bookkeeping Stage 2 (course) �
Sage Bookkeeping Stage 2 (exam) �
Sage instant accounts �
Staying afloat – a guide to cash flow �
The balance sheet barrier – basics of business finance �
Understanding accounts �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Health & Safety
Directory
We offer a wide range of Health & Safety courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
HABC Foundation Food Safety �
Display Screen Equipment �
Fire Safety �
Health & Safety – Law & Practice �
Health & Safety for employees �
Health & Safety for employers �
Intro to Health & Safety �
Manual handling �
Risk Assessment
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Risk Assessment �
Slips, trips and falls �
Stress management for employees �
Stress management for managers �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
Learning &
Development
Our expertise is Learning & Development.
We offer a range of trainer and coach development solutions
all focused on helping learning professionals deliver with
impact.
We work with organisations to develop learning strategy,
aligned to business strategy.
© Sparkle People and Development Limited. All Rights Reserved
Portfolio 2013
Learning &
Development We offer specialist development for learning and development professionals and departments. Our
approach is focused on developing individuals and teams on creating learning solutions that deliver
results.
We have a number of ready to go courses which we run periodically across the UK as well as in
house for L&D teams. We can also tailor make a development program focused on developing
training, coaching and facilitation skills.
We also work with departments on a consultancy basis , supporting the development and
implementation of HR and L&D strategy. We work with clients to help them in the following key
areas:
Implementing change in the organisation
Developing induction programs and process
Developing succession planning process and development solutions
Creating competency frameworks
Designing organisational values and embedding them into the culture
Creating a culture of informal learning and coaching
L&D team development
HR team development
© Sparkle People and Development Limited. All Rights Reserved
Learning &
Development
Directory We offer a wide range of Learning & Development courses, if you are interested in any of the
courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
Course Title F2F Online
Facilitation Skills for Trainers �
Coaching Skills for Trainers �
Training Design �
Evaluating training �
Accelerated Learning �
Mindfulness in Training �
© Sparkle People and Development Limited. All Rights Reserved
Learn with Sparkle * �
*Learn with Sparkle is designed for freelance and associate trainers who want to get more business.
In this 2 day, weekend retreat we focus on advanced training skills as well as marketing so you leave
with a clear plan for success.
Our cur
Coaching
Coaching helps you unlock your potential, see things from a
new perspective and have the confidence to achieve your
goals and much more.
We offer a range of coaching services, each one delivered by
highly experienced and qualified coaches.
© Sparkle People and Development Limited. All Rights Reserved
Coaching
Coaching is an unregulated industry, this means anyone can claim to be a coach. The term coaching
is widely misunderstood, often confused with mentoring.
In a saturated market its hard to know how to select the right coach for you. At Sparkle we only
work with certified coaches, who have obtained mastery (as defined by the International Coaching
Federation). Mastery is only obtained through a blend of caching hours, coach training and
supervision which ultimately leads to certification.
We help our clients become successful, simple as that!
Executive Coaching
Work with a Certified coach on a 121 basis (either face to face or via Skype) in blocks of 3
months. You bring the agenda, we help you create clarity and take accountable action. We
work with business owners and business leaders.
Performance Coaching
© Sparkle People and Development Limited. All Rights Reserved
For employees and managers who want to achieve more in their role, develop towards a new
role or need to make changes.
DISC® Consultation and Coaching
We are licenced DISC® providers, complete the online profile and spend 2 hours with a
experienced DISC® facilitator who will help you understand how to use the information to
build better relationships, deal with conflict, manage a team or be more successful in sales.
Balance In Business – High Street Edition(Group)
Our Business Builder program is a 6 month group based program which combines business
development and marketing training with individual coaching to help you grow and develop a
thriving and profitable retail business that sparkles on the high street.
Available as a face to face program and online worldwide.
Supervision
If you are a coach and are serious about your development we offer a coaching supervision
service. This combines a blend of mentoring and coaching to help you become even more
successful.
Leadership
Development
The capability of today’s leaders is directly attributable to the
success of a business. With this in mind the development and
engagement of leaders is a key source of sustainable
competitive advantage.
We offer a range of courses to support the growth of leaders.
We also offer coaching for leaders.
© Sparkle People and Development Limited. All Rights Reserved
Leadership
Development
Directory We offer a wide range of Leadership Development courses, if you are interested in any of the
courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
Course Title F2F Online
Maximising Performance �
Coaching Skills for Managers �
Disciplinary Skills �
Managing and Preventing Grievances �
Employment Law for Managers �
Interviewing Skills �
Leading Change �
First Time Manager �
© Sparkle People and Development Limited. All Rights Reserved
First Time Manager �
Aspiring Manager �
Motivating Others �
Problem Solving for Managers �
Communicating for Success �
Managing Managers �
DISC® - Team Success �
Absence Management �
Developing others �
Emotional Intelligence for Managers �
Sales Floor Management �
Our e-learning courses can be accessed from any PC with an internet connection.
Leadership
Development
Directory (eCourses) We offer a wide range of Leadership Development courses, if you are interested in any of the
courses below please contact us for an individual course fact sheet or to discuss how it can be
tailored to your business:
Our cur
Course Title F2F Online
Implementing Change �
James School Dinners – managing and living with change �
Planning Change �
Assert Yourself : learning to be assertive �
Briefing Skills �
Communication Process �
Producing project reports �
The art of writing a good report �
Jamie’s Kitchen: Fifteen lessons on leadership �
© Sparkle People and Development Limited. All Rights Reserved
Jamie’s Kitchen: Fifteen lessons on leadership �
Leadership �
Motivation �
Problem Solving Skills �
Managing Absenteeism �
Building a team �
Giving and Receiving feedback �
Going to a meeting: effective & constructive participation �
Jamie’s Kitchen: Fifteen lessons on teamwork �
Managing performance everyday: beyond appraisal �
Time Management �
Behavioural Interviewing: take the guesswork out �
Essentials of interviewing �
Ideas into Action �
The Unorganised: Manager: Organising yourself �
Our e-learning courses can be accessed from any PC with an internet connection.
Employment Law &
Compliance
Directory (eCourses) We offer a wide range of Employment Law courses, if you are interested in any of the courses below
please contact us for an individual course fact sheet or to discuss how it can be tailored to your
business:
Our cur
Course Title F2F Online
Age Discrimination �
Challenging Behaviour �
Data Protection �
Disability Confident �
Diversity Challenge �
Gender Matters �
Religion & Belief �
Equality & Diversity �
© Sparkle People and Development Limited. All Rights Reserved
Equality & Diversity �
Sexual Orientation �
Valuing Diversity: Equal Opportunities for all �
Our e-learning courses can be accessed from any PC with an internet connection.
Our cur
The Leadership
Roadmap - Retail The Leadership Roadmap is a structured and tailored leadership and management development
program which builds capability in your team over a period of time. This specialist retail version of
the program focuses on managing a thriving retail business including stock control, loss prevention
and sales floor management. The in-house program is fully aligned and tailored to your business
and is a blend of training, on the job application and coaching .
Underpinning
Knowledge &
Skills
Practical
Application
© Sparkle People and Development Limited. All Rights Reserved
Our Roadmap programme is a blend of underpinning knowledge & skills coupled with practical
application in the workplace. This means you can be sure that learning is retained and your
investment makes a contribution to your business.
We have a suite of over 40 individual subject areas all aligned to management & leadership. We
work with you to select the right modules for your people and ensure that the practical
elements are bespoke to your industry, culture and business. We offer coaching throughout the
programme and ensure your HR & Training strategy is fully aligned.
The Leadership Roadmap is also available as an open program – contact us for dates and locations
Other
Services
We are delighted to offer a range of additional services,
focused on the Retail Sector. Delivered under our brand of
quality and expertise you can be confident of a high impact
solution.
© Sparkle People and Development Limited. All Rights Reserved
Other Services
We offer a range of high quality solutions for the Retail sector, delivered under our brand of retail
expertise and high quality.
In Store Videos and Promotion
Engaging your customers as they walk into your store is key, video is one of the most effective
methods to do this. We work with you to build a video that works for you from scripting,
directing through to editing – our team of experts will bring your store to life.
Loss Prevention
Loss can be a huge impact to any business and retailers need to have strategies in place to
minimise it. We offer a specialist loss prevention service through which we can put in place
strategies to deal with issues and undertake a full undercover investigation into security
teams, staffing and current procedures to identify problem areas.
Photography
© Sparkle People and Development Limited. All Rights Reserved
Photography
Our specialist photographer can work with clients to offer a creative and unique approach to
photographing your products to help them sell more.
Website Strategy
Working with an online marketing consultant we can work with you to build an online strategy
to compliment your in store experience and maximise your income.
PR
If you have a story to share, why not get it into the news and get the coverage you deserve?
Working with our PR consultant we can get you noticed and increase your brand awareness.
Next Steps
If you are interested in any of our services or products please get in touch for more information
including pricing and a bespoke proposal (if applicable)
If you are an organisation who would like to work with us as extension of your business, offering our
products under your brand then please contact us to arrange a meeting so we can discuss this
further.
www.sparkledevelop.co.uk
[email protected] (we will put you in touch with the appropriate Regional Account Manager)
T: 07507559972 Rebecca Armstrong: Managing Director
Head Office:
The Quadrus Centre
Woodstock Way
Boldon Business Park
NE35 9PF
© Sparkle People and Development Limited. All Rights Reserved