Start Here
Follow @ignifyecommerceon Twitter
Know More!Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel.
Contact UsPhone - +1 (888) 446 4395 / [email protected]
Sign up for a free trial
Get Started with Ignify eCommerce with a free trial.
Returns Management withIgnify eCommerce
Online Returns Processing with Back Office ERP Integration
2
Ignify eCommerce
FEATURE CONFIGURATIONOverview of Returns Management & Associated Configurations
3
Ignify eCommerce
Feature OverviewMerchandize Eligibility – Mark items that are returnable vs items that are non-returnable. Advertise in your online catalog accordingly.Order Eligibility – Configure which orders are eligible for Returns. Minimum or Maximum Amount or Time Based criteria.Return Warehouse - Configure Warehouse to which merchandize should be returned. Print the Warehouse Address in Shipping Labels if needed.
Ability to return the purchased merchandise via self service (My Account) portal on Web Store Channel.Or Have CSRs file returns on Manager Panel.
Capability to receive the goods in the selected warehouse within Dynamics ERP.
Automated refund on Credit Card once merchandise is received by the warehouse.
Online RMA Dynamics Integration Return Policy
Configure your Return Policies for automated enforcement.
Restocking Fee based on SKU or Return Reason Code
4
Ignify eCommerce
Configure Returns ModuleReturn AutomationMaximum/Minimum Order Amount for Order Eligibility.Return Warehouse, Return Shipping & Payment Method automation
Restocking FeeRestocking Fee can be based on SKU or Return Reason Code.
In case of SKU based restocking fee – each SKU can be configured for a fixed fee per unit, fixed fee or a % of Line Total.
5
Ignify eCommerce
Configure Return Reason Code(s)Customer ReasonsControl which return reasons are available for internal CSRs vs customers via Self-Service Portal.
Reason Code ValidityControl which reason code can be used for how many days from the Sales Order Date.
Restocking FeeCharge Restocking Fee per Reason Code or per SKU. Based on the reasons for return or SKU purchased, charge your customers an appropriate fee.
6
Ignify eCommerce
FILING / SUBMITTING A RETURN
How to submit Return Request through Self-Service Portal or Manager Panel
7
Ignify eCommerce
Return Submission by Customer via Self-Service PortalCustomers can submit a return for an Order that has been Shipped. Based on the configured return policy, return button shows for a limited number of days.
8
Ignify eCommerce
Return Submission by CSR via Manager PanelCSR’s can submit a return for an Order that has been Shipped. When a CSR is filing a return, the eligibility criteria is not applied giving CSR flexibility to service customers who require special treatment.
9
Ignify eCommerce
Online Return FormOnline Return Form with Reason Codes.Return Warehouse Automatically selected.
Refund CalculationTax, Restocking Fee & Discount adjustments are done online as user prepares the Return Form.
Refund on Credit CardMoney can be refunded on Credit Card Accounts via an Online Refund Mechanism.
10
Ignify eCommerce
PROCESSING A RETURN REQUESTReturn Acceptance & Processing
11
Ignify eCommerce
Processing Return Requests
Online Return Submission & Customer Ships the Items to the Warehouse
Warehouse Receives the Items via their Back Office ERP & Invoices the Return Order.
Return Order Invoice (Credit Note) is integrated back to Manager Panel
Batch Process generates refunds on Credit Card Accounts via Payment Gateway
Refunds are integrated back to Back Office ERP against Return Invoice
Return Requests are submitted online via an automated checkpoint ensuring only valid Returns get submitted.
Returned Merchandize is received in the specified warehouse. The process of receiving & inspecting the merchandize is based on the Back Office Dynamics ERP. Different ERPs provide a slightly different process for Receiving Returns.
When Return Invoice with Negative Amount (credit note) is generated – the amounts can be adjusted (if required) manually. This Return Invoice is integrated back to Manager Panel to indicate how much money should be refunded to the Customer.
12
Ignify eCommerce
Dynamics GP Return Workflow
Other Dynamics ERPhave a very similarworkflow with minordifferences.
13
Ignify eCommerce
Customer NotificationsReturn Order FilingWhenever a Return Order is filed a customer notification is sent to the customer informing the items filed for return.
Refund ProcessedWhenever credit card refunds are processed, Manager Panel sends a notification to the Customer.
Email TemplatesAll email notifications can be controlled via customizable Email Templates for branding purposes.
14
Ignify eCommerce
RECONCILING REFUNDSPayment & Refund Reconciliations
15
Ignify eCommerce
Reconciling RefundsManager Panel provides Refund Report that can be used to do Bank Reconciliation for the credit card account.
Signup for a free trial of
Contact UsPhone - +1 (888) 446 4395 / [email protected]
Ignify eCommerce
Questions? Contact us!Address:200, Pine Avenue, 4th FloorLong Beach, CA - 90802
Phone:+1 (888) IGNIFY5
Email:[email protected]
Know More!Check out our eCommerce Blogs for tips on optimizing your eCommerce Channel.
Find out More @
www.ecommercefordynamics.com
Follow @ignifyecommerceon Twitter